Fenix Parts Queensbury (Previously Jerry Brown's) in Queensbury

Best customer service.

Very helper guy , Everything excellent

Brian Palmer is the best!!!! Exactly perfect in every way.

Worse place to do business with

Easy to speak to the representative and very helpful with finding the correct part that is needed

Very helpful. The RF fender for a 2014 Cruz was like new. I didnt expect a 10 yr old fender to be in such great condition.

very good work.

Prestine parts at great prices. We have never been disappointed. Greg was a big help too!

Rich always does a great job assisting me with all my parts requests and goes out of his way to help!

pleasure to do business with

The passenger mirror on my van is at best a $50 part anywhere online or in store. FENIX wanted $120! I will NEVER use them again.

Fantastic experience dealing with Carl, he was fair and honest and the part arrived within 24hrs.

Great work Rich!!

Great Customer Experience! Rich, the service you provided was very friendly, polite, and professional! Thank you!

I would highly recommend Rich Brauns! He gives very good prices and gives excellent customer service!

Rich was a great help!

Ive been ordering parts from Rich for years, hes very knowledgeable, friendly, and easy to work with. Rich is my go-to guy for anything Fenix offers, hes absolutely one of the best!

Sales associate extremely helpful and friendly!

My business Primeaus Autobody has been dealing with Jerry Browns for many years. The used parts are always in excellent condition and when there is an issue its always rectified immediately. Shout out to Rich always on top of everything and a pleasure doing business with.

I ordered a rear bumper, delivery should be in 3 days! Its been over a week and nothing! very bad service!

Ordered an engine and once installed, didnt run. Investigation revealed the timing set was toast and the valve train appears to be wasted as well. Fenix was supplied with all the information and documentation they required, although seemed completely irrelevant. They have since been unresponsive on the matter except to send another short block (NOT A COMPLETE ENGINE AS WAS PAID FOR) but not cover the labor of swapping the block into the car to fix the engine. Constantly patronizing my girlfriend and telling her were doing this on good faith. Clearly the engine wasnt tested as was advertised, their 30-day, no hassle money back guarantee is a load of horse hockey too. They dont want to fix the issue nor pay for their mistakes. HIGHLY DO NOT RECOMMEND

Great service & prices.

Nice to find an honest sales rep. Will be ordering more in the future.

750$ ??? For a used k frame for my car I got a brand new one on the way from auto saver Ford. For 360$ not to mention the lies and dishonesty with me telling me my part was being pulled from a vehicle when they gave me the wrong part that was sitting on a shelf I advise all of anyone who reads this to please use better resources i will never step foot in there again

Bought junk axles!Sad you dont get cash back on return. Gotta wait weeks for check in the mail.

Absolutely horrible We called at 8am on Wednesday morning for a Donut tire. We were told it would be available that afternoon. Then we were told Thursday morning before 9am! At 830 we called before we drove out there and we were told it was still under the vehicle give them 40 mins. We waited an hour at 930 we were told another hour. Now its 11am and my husband is mad he drove there to wait thinking if he was there it would get done faster he was told 10 minutes. The guy was going to get it. It is Noon and we finally have the tire but we missed an appointment we had at 11am.

Highly disappointed in the lack of care that is given when dealing with customer parts, especially body parts. I ordered a A 000 hood and confirmed that there was no damage prior to purchasing. Yesterday when I picked up my part it looked like someone dropped a brick on the part and most of the paint around the edges were missing. The guy at the counter confirmed that the hood I purchase was a undamaged piece and that stuff like this happens when shipping.

Always very knowledgeable and helpful sales rep.

Lex was very helpful. He was clearly knowledgeable and was able Les was very helpful. He was clearly knowledgeable and was able to help me get the parts I needed. Definitely recommend him if youre looking for car parts. to help me get the parts I needed. Definitely recommend him if youre looking for car parts.

Was able to get an item ordered, and is being sent. Service is outstanding. If you need anything pertaining to a vehicle, they either have it or will get it.

Always an amazing experience with Lex!

Rich made it very easy for me to set up an account . Pleasant to work with .

He was willing to wait with you and help us understand the situation better. Thank you very much Rich

Literally the smoothest, easiest, kindest experience that could be had. Great when people actually know their business. Thanks Rich

Very good service

Rich was very helpful ! Will call again . Lance (Raw)

Rich is an AMAZING guy. I have done business with and his service, his support is TOP NOTCH. Will surely do more business with him near future.

Brian and Fenix Auto... The no brainer go to team for big ticket items. Time is money in this business. So let the pros, like Brian Gillingham, weed out the bottom feeders. Giving you more hands on time in the shop. Which leads to more productivity and a higher profit margin. Thats a win win in my book.

Brian helped the transaction go smooth. He was very professional. And the price saved me a bunch of money!

Customer service is great. Jesse is great to talk to!

Quick and to the point. Rich was knowledgeable, very helpful and did exactly what he said he would do. Highly recommend him and the company.

I always try to work with Fenix! They seem to have very clean Used parts. Lex Seymour is the go to guy for ordering parts. He makes it an easy process for ordering and finding parts. He will always go the extra mile for finding what you need or working with us to make it work. He also makes it easier to deal with someone that is super friendly and out going! Thanks Fenix team!

Respected People

Very quick response to questions. Also provided pictures of the item in question which was very helpful.

The reason Im giving this place a 4 is, they kind of screw around with you a little on the prices. Almost non negotiable,but, they are VERY GOOD at what they do. I live about two hours away and will go out of my way to go there for parts and have not been disappointed yet!

LEX SEYMOUR IS ALWAYS MY GO TO GUY! HE ALWAYS COMES THROUGH AND IS FAST AND THOROUGH.

perfectional service and great knowledge every time

Great customer service I called rich half a dozen times with a bunch of questions and he was always pleasant and helpful!

Best in class

I have ordered from Dale for many years and he provides top customer service. I highly recommend him to help you get the parts that you need .

very knowledgeable staff, courteous and helpful!!

Needed suspension parts for my car and this recycling facility had it all. If ya need anything go see Rich, awesome service and knowledgeable.

Dale is knowledgeable and has excellent customer service.

The best there is. Nobody does it better. Brian is the best!

Dale great to deal with and very helpful

Brian Gillingham did amazing work, got me the part I need and worked with me to get it shipped where I needed it asap. 10/10 will be back.

Rich does a great job of getting me the auto parts I need. Rich is very reliable and professional. Look forward to dealing with Rich in the future.

They carry premium used auto parts for the honest hard working men and women of America because thats who they are and thats who they care about. All you need to do is speak with Rich and your automotive problems will be solved. God Bless America!

Austin Borho was very helpful

Rich is a hero in the auto parts business.

Always been able to locate needed parts and at a reasonable price.

Great customer service with great quality parts for great price. Highly recommended!

Rich took the time to help me , walked me thru some options and helped me make an informed decision....great product , friendly knowledgeable staff. Thanks again !

Great service, thanks Austin! Hope to see your Subaru back together soon

JBAP has the best sales guys around. Always very helpful.

Brandon best rep they have! Get him at extension 124

Great Staff, Great Parts, On Time at a Fair Price. What more can you ask for! Thank You Ben.

Love dealing with the JBAP crew. Rich Brauns is great. Always gets us the parts we need

Austin Borho is helpful especially with Subaru parts

Great help, great price! Thanks austin for the parts!

Great company and people to deal with..

Austin Borho was professional and very knowledgeable, will use company again in the future!

Always deal with Lex. Outstanding service and fair prices.

Amazing service and great customer service. Brandon laRock is definitely the sales person to go to. He was very knowledgeable and patience to help me find the right part for my vehicle with a great price and warranty.

Austin Borho was very helpful and offered options I was not aware of

Austin and Camryn have both helped me get parts for multiple cars!!! Such gentlemen! Gave tried other places for used parts but it s always like pulling teeth! Will never go anywhere else

Ben,Rob,Brandon,Camryn and Austin have helped me out many times when I needed parts for my Subaru Easy to deal with since it s right down the road as well!

The best place in this area to buy all of your auto part needs. Dale Irish and all the staff are very friendly, yet professional and very knowledgeable. They make it a pleasurable place to do business with.

They were absolutely wonderful to work with! I believe it was Austin that helped me pick out the parts for my car and he was extremely nice and did an amazing job. Would highly recommend and hopefully dont need to use them again anytime soon, but will definitely come here if I need any more car parts.

My 1st call for used parts. Ask for Rob.

Rich is a great help!

We love getting parts from Jerry Browns Auto Parts. Lex Seymour is always kind, courteous, and professional. He gets us the parts wen need when we need them

My husband dealt with Austin. We could not have been more pleased with the service that he provided. He was extremely helpful and we will definitely use their service again. Keep up the good work JBAP!

Great service! Austin was an awesome help! Very friendly!

Had great experience with Lex Seymour. He was very perfessinal & noligible.

Austin Borho

Lex is amazing to work with! Always can find what I m looking for in a timely manor and is always a pleasure to talk to! Highly recommend Lex Seymour!

Lex is THE BEST !! Very experienced and always great service. Best parts provider around !!!!

Austin Borho helped me get a part I desperately needed and he made it such an easy experience! Wicked professional.

Austin got me my parts quick, great communication and super friendly!

Austin Borho helped me with a part, id recommend him to anyone!!

Austin Borho is always a a pleasure to talk with! Also knows exactly what I need and finds the best parts! Would give more stars if possible

Austin Borho is great!!

Austin Borho was great with helping me find the right part I needed for my car!

Part was what I was looking for, great price and fast shipping!! Thanks Kevin P.

Kevin was very helpful, friendly and knowledgeable. Would definitely recommend!!!

Kevin always gets the parts I need! He has gone above and beyond many times. Exceptional customer service.

Kevs the man! Always very helpful and on point!

LEX , is great, fast and easy to work with.

Kevin Pelletier

Lex always easy to deal with

Good parts and great prices. I ve been working with Lex for over year and he s been awesome. If you need anything from Jerry Browns ask him.

Great place, great prices. Be sure to go see Kevin Pelletier. You won t be disappointed.

Lex is my go to choice to help keep my car running and on the road, fair prices and very knowledgeable. Always call JBAP first!

Lex is amazing! Always on top of his game and always help me out with my needs! If anyone at JBAP is the person to deal with it is Lex! Call him at Extension 147

Lex and the crew at JBAP are great. They are always one of our first calls for salvage or aftermarket parts. Lex is always friendly and helpful and goes out of his way to answer our questions or get us pictures if he can. 5 stars for sure. Thank you, N.E.A.

Definitely would recommend this place, Austin Borho provided great customer service and seemed like he really knew his information.

Camryn and Austin are my go to guys for any parts I need. I don t even bother calling any other parts yards because when you do the customer service is terrible and they never want to help. Thank you both very much, just ordered a part actually over the phone and it to all but a minute!

Austin B. is very knowledgeable and has great customer service skills.

Great parts and accurate inventory and Lex always provides great service!

If you need a part, Kevin Pelletier is the man to see.

Ive been purchasing parts from Jerry Browns for over 8 years now. Parts quality and prices are on point. Lex is always my first call when looking for recycled parts

Great team, very well organized and determined. and would highly recommend using JPAB because of the experience Austin gave me.

Austin Borho assisted my husband in finding what he was looking for he was very kind and had great customer service.

Kevin Pelletier is the man to talk to. Very knowledgeable and experienced in his dealings within the business!!

Ive been dealing with JBAP for several years, and I find Lex to be very knowledgeable and very customer service oriented. He always goes out of his way to get me the products I need at a fair price.

Quick delivery, and the salesman was excellent to deal with. Definitely a great value and a great experience!

Lex was very helpful. He went above and beyond what I am used to dealing with ,trying to get used parts for my repair facility. He is very polite and professional.

Called for truck parts,the salesman we talked to was very pleasant and helpful,Lex was very patient and thorough.

Camryn Mastrangelo helped me and provided great customer service.

The best place to go! The staff is helpful and they always have what I need. Camryn was a great help, will definitely be going through him again for parts in the future.

Lex Seymour is a fabulous salesman....he s knowledgeable on parts and is very personable. He gets the job done and is a hard worker.

Lex Seymour is a great person to deal with. Excellent sales person. Knows his parts and is easy to deal with.

Lex Seymour has a reputation of being a personable and knowledgeable salesman. He is very easy to work with!

Lex Seymour

Great service from Brandon at Jerry Browns. He gave me all i needed, in a timely, professional manner!

Rob King @ the front desk is always welcoming and efficient when I walk in for whatever car needs or general questions I may have!!..

Very friendly and helpful. Rob King was great to work with.

Phil has been getting me quality parts for years to fix my junk. Give him a shout at ext 142 if you want quality parts from a quality guy. The parts from this facility happen to be the best parts on my car. Would give more stars if possible.

PHIL KING is my hero and an outstanding accounts manager!!!!

Lex is very efficient and helpful. I was able to get what I needed

I ve had great luck and experiences EVERYtime I ve called or needed something! I work with Rob King! Super efficient, quick, friendly, and you can tell he loves his job! Really does everything he can to find what you need for the best prices!! Call and ask for him!

Great service and quality parts. Great prices and very competitive. I always call Rob King when I need something for a vehicle and he s always gone above and beyond to help in any way possible. Again, great place, great service, great staff!

Austin really made my experience worth while in getting parts for my car, got me fair pricing with great quality parts.

Austin was very knowledgeable about what I needed and the customer service was phenomenal.

Austin was very helpful and thorough

Austin Borho

Austin Borho

Camryn was very helpful and friendly.

Camryn, Mastrangelo, is great ! Very helpful !

Great people, very nice and helpful!!

Camryn is my go to guy! I recommend him to anyone looking for quality affordable parts!

One of the few parts suppliers we use that is deserving of any praise. The parts always show up on time. They also provide our customers with a great warranty. Our sales rep (Lex) couldnt be more helpful.

We use Lex for all our used part needs. He consistently goes above and beyond to make sure we have what we need and any issues are dealt with in short order!

I have dealt with Lex Seymour for over 10 years, he is knowledgeable, easy to talk to & we always get the best deal! I would highly recommend Jerry Browns & Lex in particular!

Lex Seymour has been my B2B representative for many years. I can count on him and on Jerry Browns to deliver per my customers expectations and as promised to me. I cannot remember every having a problem but I know if I did Lex would take care of me and my customer with the same professionalism he always has. Highly recommend.

Lex Seymour is the Best Customer service rep ever!

I have been doing business with lex for several years now and couldnt be happier with the service I have received. I would highly recommend jerry browns auto parts for many reason including quality of parts, fast service, and wonderful staff. Call lex at extension 147 for all of your needs.

Been dealing with Jerry Browns for many years and with awesome success. Lex Seymour always takes care of me.! Thanks.

Lex is an amazing parts guy! Thanks for the great service.

We do a lot of business with Jerry Browns. All the staff from parts to delivery are great! Lex Seymour is one of our go to guys when ordering parts. He is polite and knowledgeable and always willing to go the extra mile trying to help us find parts.

LEX SEYMOUR @ JBAP HAS ORDERED MY PARTS FOR YEARS GREAT SERVICE 5 STARS

Rob King really helped me out. His knowledge and experience reallly stands above others. Thank you

Rob and the crew are always very helpful and professional. Keep up the great work!

I have been dealing with Rob K for years. He is very knowledgeable. Thats why I keep buying parts from Him. Thank you for the great deals man.

Rob King is a great parts guy , ext 156. Have been doing business with him for years!!! A pleasure to work with!!

Rob King has been great to work with!

Rob King. SUPER SALESMAN!!!

So happy I called!! Brandon gave me phenomenal customer service and helped me greatly. He got me the best deals for parts for my vehicle and made the process very smooth! Will recommend to everyone.

I always look for advise when something wrong goes in my car. Brandon larock is always there for me . He always match or lower the lowest price in the market and lowest my guarantee price to get the best deal. I know he will always give me the best honest answer. Thank you Brandon for all of your help!

We go to Jerry Browns for anything used or aftermarket. Fast, courteous, affordable and most importantly right. Ask for Rob King at x156, he will get you anything he can.

Camryn Mastrangelo does an excellent job at the front desk. He gives customers a friendly greeting,and is very knowledgeable . As a relative of Cam I would say that I have seen him at work relating well to them. He has always been that way in his private life as well as his relations with his family and friends .I truly believe he is an asset to Jerry Browns Auto Parts..

Best customer service possible from Lex. Great company!

Austin Borho was great, took care of my needs fast and efficiently. Highly recommend going with him at Jerry Browns!

Lex Seymour has a great reputation for getting the parts needed and ordered in a fast amount of time. I trust him to take care of our cars needs

I love this place! very knowledgeable staff. I dealt with Rob and he gets me the right part quickly and I was able to get my car going. Thanks for the help

Cam is a very helpful, serving and competitive individual. He is always answering his line to help me in order to have the parts for my vehicle. I only call cam when in need of salvage parts

Camryn Mastrangelo was great to deal with and offered excellent customer service!

Great people to deal with. We buy from Jerry Browns on a regular basis. And Lex and Dale are my go to guys when I need something.

Austin s was a pleasure to speak with. Thank you!!

Rob king has been my parts guy at jbap for several years. He has always gone the extra step for me as i am quite fussy. I cant say enough how much i appreciate his help. I fondly refer to him as the king of queensbury.

Ill have been dealing with Rich for many years, he is most helpful and very knowledgeable in this business.

Jerry Browns is top of the line in their industry. Being in the collision industry myself Ive been very impressed on how they operate compared to some of their competitors. Salespeople like Lex & really any of them Ive dealt with not only uphold their standards but keep in mind our shops standards when it comes to selling good quality parts. The employees really seem to care about what they do & will go above & beyond to get you the parts you need.

Very professional and understanding. Had quick responses and was quick to receive my parts all around great customer service!

Ran into issues with this business. I placed an order via their website, received a confirmation, processed payment, and received no further updates from the seller. After over a week with no substantive update (several emails that went unanswered - was able to get someone on the phone but the promised ship date came and went) I needed to escalate via Paypal. Make sure that you place orders with some type of buyer protection

Awesome Service!

Ben was very helpful and responded promptly. He is courteous and professional. Thank you!

Best place to buy tires

Great parts, Great service

I called first they said that they had the door and color I wanted. Drove one hour to purchase it and they told me that they didnt have the right one.

A (5) five star review for customer service goes to Brian Gillingham and Cam for the sale of an engine. They were both very informative, courteous, and pleasant and I feel they both went above and beyond to answer my questions and meet the needs of my shop. I can honestly say this was probably the best experience I have had in an engine purchase at a salvage yard, and in this business that is saying something. I am not easily impressed but common courtesy and information goes a long way, a trait often forgotten in sales! Thank you both! Rachel Parker, Owner.

Wow. what a great place

I want to Thanks to Robert extension 209205 for being so patient and hardworking!!! We had some issues and he made sure that I got what we wanted!!! Way to go Rob!!! Thank you!!!! I really recommend this place!!

Good customer service, they were honest about damage that occured in shipping.

Grate customer service. Willing to spend the time to get the right part and grate pricing.