Firestone Complete Auto Care in Queensbury

Good customer service. I work for Bridgestone at a Firestone store

Great service!

Always a pleasure dealing with Fred and his staff. Honest, dependable. Recommend to anybody.

Not a good experience would mount my new tires tried to sell me new ones from them and filed a complaint threw Corp. And they never followed up or responded back to me. They are useless..

oil change and inspection was done quickly for my lexus. they even filled my tires up without me asking.

Complete Rip-Offs. Stay far away from this place. You have been warned.

Best store in area! Love Freddy and team. Honest and friendly!

The people at this location are the best, they care!

Freddy & Conner were the bomb awesome service

Complete ripoff artists . They conned my wife into getting a full wheel alignment on her 2024 vehicle. Savor the flavor boys, it will NEVER happen again

Efficient service but very independant attitude with me all the way through, manager no trying to help me solve my problem at all. Need serious training how to be nice and show empathy towards people, very strong ego.

0 proffesionalism. They will charge you a lot + add whatever extra. They won t give yoh any receipts, probably trying to save some money and not paying taxes on them. They won t fix anything if they broke or demaged something at the car. I would rate it below 1 start.

Fred and his team installed my new tires in a timely manner. Fred and the technician explained what they did. A pleasant experience in a timely manner.

great people

I can not express how thankful and impressed I am regarding the manager at the Queensbury Firestone. We ve been having problems with our Firestone credit card since end of June. He called them and spent almost an hour straightening it out. He got the results we needed. This shows how much dedication and loyalty they will have with your vehicle. Thank you.

Got me in and out, the same day, at the end of the day! Exceptional! Truly! Most shops will tell you come back tomorrow for your car. I ll always come back here for service like this

Knowledge, courtesy and most importantly honesty. What more can I say?

I apologize i have very bad cataracts makes it hard to see read and type. And my spelling please forgive me its s to see. But this story will somehow get told. How Firestone took advantage of us. 1. On third phone call I was told they had to watch how long they ran truck, to diagnosis the overheating because the starter was had knocked on a test. Than on my receipt I saw im charged for a starter without being told. 2. When I was quoted a price of $9,000 I said no. All I had was $8,000. Freddy told me Dont worry about it. he would rework the numbers. On at least 5 phone calls after that I have the dates written down upstairs I spoke to Freddy I asked for an updated price. He said he was still working on it. But He would say I got you dont worry about it. I would remind him we were both on disablity and $8,000 was all we had agsin I got you was his reply. 3. The day the truck was done the total was $8400. So Freddy mislead me and lied to me. What was he planning to keep my truck if I couldnt pay? 4. I paid it. But I used my mortgage money to do it. So now my mortgage is unpaid. 5. After we picked up the truck it had dash light issues- abs light , break light came on, than dash lights went ou than the dash lights came back on. They had to replace the altenator. They wanted to charge me for an alternator until i lost it over the speaker of my partners phone. I said just what i said above,plus what i will say below. My partner says do you know you are on speaker. I said good they need to know what im going to do. My partner said he would be home. When he wasnt home in an resonable amount of time, i called him . He was still at Firestone. They putting in a good faith altenator. Were they afraid of something? 6. Missed lots of Dr. Appointments and physical Therapy Appointments for my shoulder replacement and they New I had these. Plus my life partner missed 2 sets of cortisone shots for his back. His back is spider web cracked 6 inches. This is what happens when they keep a disabled persons vehicle for a month.. A month to change a motor, cause thats what they talked us into.. 6. As of today we are not sure if what is going on with it yet. We brought it in for overheating. When Dan took me last Wednesday to Saratoga for my Cortisone shots and I ran into BJs afterwards the truck overheated again after they put in a new motor. for $8,400. Not $8,000 the truck shoudnot have overheated if our old motor had bad head gaskets cracked block, or cracked head. The new motor should have fixed it. But yet it overheated. We are afraid to take the truck swimming. Which would be good for my shoulder. By the way incase your wondering I used foodstamps in BJs its all they left us with for the month. Like I said I cant even pay my mortgage cause they misrepresented the price when he said he would work the numbers, and his I got you. Every time I told him we only had $8,000. Or we would not have have had the motor put in. We would have bought a post star special and paid our mortgage. I think they wanted to keep our truck. I plan on righting letters to the Civil Libertys Union, Better Buisness Bureau, Letter to the Editor, Facebook, and any place that sticks up for disabled people that I can find. Plus any place anyone else refers me to. I am very upset that the mechanic says bring it back In if it overheats again why so that it can have blown head gaskets or a cracked Head? Dont fix it. Wait and bring it in!!!!! Plus my mortgage still isnt paid. I had been saving money for tires for the truck. Now Im even wondering how much of my tire money they overcharged me. Of coarse thats all gone like my mortgage. But its not right for them to take advatage of the disabled. I even told them I have cataracts and have problems reading. So they send me everything in invoices I cant read.

Bart and the team were fantastic - they saved the day getting us 4 much needed replacement tires allowing us to travel home safely and be good for miles beyond. Bart was especially helpful and cant thank him enough for his professionalisn, kindness, and making the overall process smooth and simple.

Freddy s team is the only place to do any of our family s vehicle work for over 13 years! Great service great attitudes, they get it right the first time.

I give no stars poor experience gave me no paperwork work after the appointment on what they did and also after telling me they would put in new coolant they never did I went all the way home then had me come back to put coolant in

Welcoming, responsive and a fair price. I called an hour ahead with an emergency and they saw me as soon as I arrived. Good crew!

Stopped in at Firestone Tire Shop in Queensbury.....I needed new valve in tire...They took my tire and installed new stem in minutes....Cory and his crew were very pleasent and helpful....I recommend this Tire Shop highly...Bob

Quick service even though I don t have an appointment. It turns out Jiffy Lube didn t reset the mileage for the last oil change. I ll be going to Firestone from now on.

Always helps me out anytime I m in need and they do whatever they can to help! Highly Recommend

1/2 way through a 6 hr Sunday rd trip, we needed a tire repair. The lady behind the was friendly and accommodating. Fast service.

The staff were friendly and knowledgeable about everything that my car needed. It was ready right when they said It would be witch is very important to me with my busy schedule. Definitely will be back.

I ve gone to Firestone for everything for my current vehicle and most on my last, and all the guys there are super nice and informative. Have always given me deals whenever they can as well. I ve had Cory a few times and he s always great at explaining what it is that needs to be done and how urgent each part actually is. I prefer here over any of the other places I ve gone to.

$1600 for brakes dont go overcharge and exaggerate problems

$238 for a set of front brake pads on my car. That s outrageous when the car is already there for an inspection

The staff was great, polite and very professional. I will continue to use them. I always feel like a valued customer when I go there!

Wonderful experience! Everyone was honest and efficient. I appreciated that they got me in and out on time, and kept me informed of the process along the way! Keep up the great work!

Car broke down on vacation. Got us in same day. Service was fast and professional!

Great service and attention to detail.

AVOID AT ALL COSTS. Went there a few years back when I desperately needed tires and was taken good care of. Apparently since then, revenue has become more important than being honest and giving a customer a positive experience. I went in for a routine oil change expecting to spend $29.99 and was advised that I owe them $118 after the appointment. I told the gentleman checking my car in that I had a coupon that I wanted to use and he advised me that it would be taken care of at the end of the visit. The gentleman checking me out explained that my car required full synthetic oil, which was not explained to me prior to the appointment. Even if they had made that suggestion, I could have had this done at Valvoline for $84.99 and would have gladly went up the road. Furthermore, they lied to me and said that the tires on my car had a tread depth of 2/32 of an inch. After leaving, I did the good old George Washington test on all four tires feeling like I shouldnt trust them and I was right not to. As you can see by the attached photo, the top of Georges head is well covered indicating that I have at least 4/32 of an inch tread depth. He then told me that my wiper blades were torn and needed to be replaced. I told him that I would take care of replacing them before he could even give me a price. I am sad to say that I would not recommend this location to anyone that I care about and I will not be purchasing my tires here. I will never return to this location thanks to this experience.

Had the death wobble on my Wrangler driving from NJ and they took me in early Sat and got the car done the same day.

Job completed on time and staff were very great to deal with

Had a brake issue that I didnt recognize as serious. Brad spent the time to ask questions and realized it was on the verge of failing. Saved me from myself and a more expensive fix later. Thank you to the whole team!

Great customer service being short on help . Bart and staff kept me abreast of everything during service.

As always, professional staff, fast service.

The shop provided Responsible and efficient services, thank you!

Great service at an even better price. Will be back.

Brought in my car in for a terrible sound I didnt know what it was. They were upfront and honest they not only gave me a great price but they showed me the issue was my brakes and took the extra second to explain how and why they were failing. These guys are great!!!

Helped us out in a serious situation. Got us in and assisted with finding a solution. Ended up getting 4 tires at a good price.

Bart and staff were professional and fast getting me and my rental car in and out with an oil change. Thank You!

I pulled in at 4:40pm on 7/15/23 with a screw in my tire, my sensor told me I was losing pressure in that tire. The clerk told me he was closing soon to come back tomorrow. I said I have a screw in my tire and I am losing pressure, if I leave here I will be stuck on the side of the road. He said too bad I am planning to close soon you will have to come back tomorrow I cant help you. Directly next to them is Mavis tire (Thank God), I pulled in there, they understood this was a problem so they put my car on a lift, pulled the screw and plugged the tire, I paid and was on my way. I would never, EVER, give a company like this my business, just on the principal that they were entirely willing to leave me stranded. Mavis right next store was professional, courteous, and fair priced.

Chris & Ricky were saviors today and so kind and pleasant even with all the customers all needing help simultaneously. Deeply deeply appreciated.

Fast, professional service.

Complete over charge should have went to mavis next door

Well run, honest and support nation wide, waiting can be long at times.

We were stuck with a blown out tire on a road trip from philly to montreal. It was close to closing time and Firestone in Queensbury graciously and skillfully got us fitted with a new tire in record time. So grateful to get back on our way.

Great service!

I hate leaving a negative review, but I do feel obligated to warn the community. Last month, they quoted me $195 for a rear parking light that I needed to pass inspection. I took the inspection fail and did the job myself at a cost of $8 and 5 minutes of my time. I assumed that was an honest misquote from them, but then today I was quoted $48 in labor to replace a headlight which took me a whole 35 seconds to do. The service I actually requested was mount and balance of my snow tires. That cost me $200. I am not opposed to a business making money, but these prices and sales tactics are out of hand. I recommend avoiding them. Just use a locally owned mechanic shop for even the most mundane tasks.

Dropped the wifes car off at 8:30 am for a simple wheel alignment. Its now 2 pm, and they still havent brought it in yet. Im very disappointed.

Lugs were left loose just go next door to mavis

Very prof. & Friendly

Great people great prices all around awesome service couldn t pick a better place to keep my car in top tier condition.

Shop is an amazing Shop. Always does an amazing job. Fred is a top manager always going above and beyond. Couldnt ask for better service.

Been going to Firestone for 5 years now. They do the service needed and inform me about things that will need to be done soon, never pressure me to get service done immediately. The people are nice and friendly. The workers dont make me feel stupid about not knowing about cars.

Quoted for 93 for oil change, headlight and inspection. When I came back to pick car up they charged me 225 just because I needed windshield wipers and an air filter as well. Said I needed these things to pass inspection but they winded up failing my car anyways for a bad tire. Went somewhere else to get tire changed and inspection and new place told me all my tires were fine and are good enough to pass inspection. This place is a joke, over charges an incredible amount. Do not trust their prices or the quote given. A extra 120 dollars for windshield wipers and an air filter (which air filters are not part of inspection) lol. Just sketchy, bad business and unethical. Untrustworthy. Go somewhere else and save yourself the money.

Very rude employees.

Jill was our waitress on several occasions and she is awesome

Quick and great service. Thanks!

Excellent service

Bought tires last year almost $800 dollars went to get my tires rotated, on 1-11-23 told me I needed a tie rod end , it was 7 out of 10 for wear, 270.00would no if my tie rod was bad it isn t , next my battery was weak 250. To replace it I can buy a new battery for 150.00 said I was all set, my back seats were popped up, looking for something in my vehicle?? Or changing the tires from inside? Never rotated my tires!! They were marked, arrogant, guy at the front had no answers, when confronted , Shitshow,, all the way, would never go back,, BEWARE!!!!!!

Thanks for the help w/ the busted tire today boys, yall are always great!

Very aggressive manager putting pressure on me to fix my car after being towed to Firestone and Firestone giving me what I thought was a very high quote. After contacting another certified mechanic shop i got an estimate way less for same repair. I called Firestone to tell them I was having a tow truck pick up my car they wanted over $100 for diagnosis of vehicle and I asked why so much when the shop picking up my car is doing diagnosis for free he got very defensive and said I insulted him so he said come get your car I dont want your money confirming he was trying to take advantage of me. Never ho to Firestone bunch of thieves. ..

Patched tire-in and out great service

Terrible service I don t know why anyone goes here they literally just rob you and never fix the issue don t be fooled

Repeat Client , Always May First Stop When Things Need to Be Done Right.!

Helped in mini emergency, WENT ABOVE AND BEYOND. Got a flat 250 miles from home. Needed a certain type of tire. While on phone with me, Jonny called 3 others to see if they had my specific model, they didnt, but his help and patience were greatly appreciated. They were busy, but got the car up and completed quickly, and I got home before sundown. Use these guys with confidence. Josh was very professional as well and I hope the ice coffee I got them hit the spot. These guys deserve taking the time to post a 5 star review.

Always a good experience here. Prompt and honest

After their next door neighbors (Mavis) turned me away after telling me to Just show up, I walked over to Firestone. They were busy but I asked if they could squeeze me in on my only day off. They did and got everything handled that day! So, Mavis lost an $800 sale and my future business. Good Job Firestone!

Been without my car for a week. I had my car elsewhere when I Had it towed to Firestone and was able to drive it home without any issues not even 45 minutes after receiving my vehicle. Great customer service I recommend

I called to make an appointment and they told me they would look at it that day. I went to drop my car off and they were very aggressive and lazy in asking me personal questions about the car and my information. This would be ok if they were to ask the right questions that would lead them to finding out the problem in my car. When I received a phone call from them, the proceeded to tell me there was something wrong with my car and they had no idea what it was. When they said they could not figure out what was wrong with my car and that the part may be hundreds of dollars, I had a feeling they were talking down to me and dumbing it down. I had a slight idea that the broken part was a hose as my power steering fluid was leaking from the hose. This displeased me as a mechanic shop had no plan to figure out what was wrong with my car and then charged me $40+ to have a piece of paper say that they would charge me more money to find where the problem was with no guarantee to fix it. I then told them I would take my vehicle to a family member to look at it. This Firestone in Queensbury, NY is lazy and a joke of a mechanic shop. I would highly recommend going anywhere else before brining your car here.

I dropped my car off for tire replacement. Im happy with the new tires. They handle well. Thanks for pointing out my car was out of alignment. Saves the the life of my tires

I had a tire repair and 3 other places were somewhat rude about it and obviously didnt want to be bothered. Fred was pleasant and accommodating. This seems to be getting rare these days. Thanks Firestone!

Great place. Very friendly and knowledgeable. Didnt care for the tires round the counter but may be there as virus barrier.

Always personable and reasonable. I have used them for flat repair multiple times and they do their best to get me on the road in an expeditious manner.

Greedy

I have always had the luxury of having a high school friend be my mechanic, he had a true father and son business. After moving I was quite worried about finding a repair shop I could trust. Fred and people at Firestone do the right thing. I have used Firestone for a exhaust leak, new alternator and tires. They do not try to get over on you with unnecessary work and actually try to save you a few bucks!

A few weeks ago we had our oil changed at Firestone in Florida (our home state). We travelled here to upstate NY to spend some time with family. After quarantining for 2 weeks, we moved the car and notice a slight puddle of oil. I checked the level...still full. So we stopped at Firestone here in Queensbury to have it checked. They put it onto the lift and checked our vehicle. A short time later (maybe 30 min.) the person (maybe Fred - not sure) said the gasket around the drain plug was leaking. He replaced the plug and gasket AND refilled our car with the same synthetic oil. When I asked him for the bill, he said no charge.....GREAT SERVICE....We would most highly recommend this Firestone dealer!!!

Awesome service go above and beyond my expectations. Thank You for the great experience and competitive pricing

As always very friendly and very helpful

Fast and flexible service, and decently priced work.

They always manage to find $2000 worth of problems in any car and they have replaced the same tire 3 times and the stem just broke off in my hands. Stay away from this place, they are scam artists.

Fair prices and great service!

I had to get studded snow tires for my work van. I dropped it off and they were able to get it ready when they said they would even with only having two techs.

Not happy at all. I took my van there to get inspection and they told me I needed about 1700 dollars worth of work for it to pass. Then they were very persistent that I apply for a Firestone credit card. The next day I took my van to another inspection station and the only thing I needed to pass inspection was a coil spring replaced and the emergency brake needed to be tightened up. Firestone, you guys are absolute crooks and I will be getting the 21 dollars I paid for the inspection back. DO NOT TAKE YOUR VEHICLE TO FIRESTONE IN QUEENSBURY ON RT 9 UPPER GLEN STREET!

My wife and I purchased an interstate battery there 2 years ago. Last year we had an oil change to the jeep patriot at another shop in Queensbury NY, the tech said the battery was leaking and that we should take it back to the place we bought it from and that they should pro rate it and exchange it for a new one. I took the jeep to Firestone in Queensbury NY where we purchased the battery, but of course they didnt find anything wrong with it, since then we have had to jump start the battery many times. we will be buying a new battery from Mavis tires in Queensbury NY, which is next to Firestone, Firestone may have save a few dollars by not standing by their guarantee but in the long run will lose any future business from my family and I. I guess when you are disabled they think they can get away with being dishonest. I put this post up 3 days ago 01/15/2021, I notice it was moved to the middle of the posting list from posts 3 and 4 years ago, something wrong with the fact this was done, I would guess they didnt want anyone to read this post, this reinforces the lack of integrity firestone has. I dont recommend bringing your car here. SSG U.S Army, Airborne, Retired

I will never forget the support and service. It was a Sunday and I was visiting Lake George. Something struck underneath and my car engine cover cracked open and hanging. I went to Firestone. The guy said he was going to call me after about an hour. I was worried God knows how much would they be charging me. After an hour I received a phone call that the car was ready for pick up! I went there and asked for the bill. At my utter surprise the gentleman (I vaguely recall his name was some Fred or so) said nothing ! They fixed the car so well but didnt charge me a dime!!! So gracious! Thank you so much, Firestone! God bless you kind hearted people who are so generous and help people like this.

Very customer friendly place. They replaced a battery in my Honda a couple of years ago and I thought it was giving me trouble. Since I bought it from them they completely checked it out, everything was fine and as a courtesy, they didnt charge me for their time. Ill go here again for service because they didnt try to sell me something I did not need .

Fast service, reliable work, fair prices and integrity when it comes to working on your vehicle. There is a reason why I only bring my vehicles here.

I was helped right away for my state inspection, no appointment needed, but when they were finished and I asked for a price quote breakdown of what needed fixing, I was denied. They also failed my inspection for things that the next place I took it, for a second opinion, couldnt see needed fixing.

good service

They get the work done good but will always try to squeeze money out of you. I normally have my oil changed there and I noticed my oil was over filled(passed the safe range on dip stick) so the next time I went there for something unrelated to the oil I told them to check the oil because it was over filled and take some out if possible. When they were done I asked them about the oil and they said it was low and could use an oil change. Its not rocket science to read a Dip stick so I told them no and took some out myself and fixed the oil situation. I think it may be because Im a young kid and they think I dont know anything. While I am no mechanic I still know the basics of a car and when I am being ripped off.

Excellent customer service from Fred

I went into Firestone on 5:35 on a Saturday evening due to an emergency on my way home (thankfully a quick fix) but they got me in and fixed the problem so I wasnt stuck. Duane helped me and he is so awesome! Thanks guys!!

Appointments are easy! Work got done quick.

For what seemed to be a very non-busy Friday afternoon, a simple oil change took over an hour...astonishing! It was a free oil change, but, it was also the last one ever there!

A little pricey but good

They did a wheel alignment and before giving my truck back, did another one. they said they didnt like the outcome of the first one. I had to go back the next day because my tow was out of wack anf my steering wheel wasnt straight. I later found out they dented my power steering line that goes into my rack and pinion. long story short they costed me 1,500 dollars for their shity worksmanship. ill never return to firestone.

Very professional and cool

arrtitionstantly inflate costs and charge for things that dont need to be fixed. Ripoff artists.

Great customer service had a problem with my vehicle . While I was on vacation went to firestone by A recommendation from Scott s Lakeside Resort. Fred manager was on his own had accommodated us without an appointment same day! I told him we were leaving the next day . If it was possible to have my car ready the same day . Being busy and all he came through ! And told us what was wrong with the car something so minor and didn t even charge us a dime . I highly recommend this place great customer service very friendly and honest! Thanks a bunch Fred

Had my vehicle towed to their place and they jacked costs into the estimate left and right. After Firestone had a chance to look over my car, they called me with an estimate and told me repairs would be $800. I thought that sounded outrageous for the work that needed to be done (I thought it was a hose but they said it was more) and called my usual mechanic who said that he knows that my car does not need all of the things Firestone recommended and that even if it did, the things that Firestone is recommending should cost about $280. Firestone even told me that my car wont pass inspection and needed X, Y and Z to pass. My vehicle was just inspected 2 months ago and does not need an inspection. I did not have my vehicle worked on by Firestone and when my car was picked up by my usual mechanic, Firestone was asked for the printout of recommended work. They would not give the list of the work that they were going to perform and what they were going to charge me, but instead removed about half of the items on the work order before allowing me to have a copy of it. They also were not able to even verbally justify the work that was on the list. They literally had nothing to say about the work they were going to charge me for or why they were performing it. I PAID for that work order. If they truly felt that the work was necessary, why did they have to remove the work from the work order before releasing my car? SCAM MECHANICS!!!

Too good of a place, friendly, priced right,and they do the work right and.and.and its a nationwide warranty where you gonna get that from??? Nowhere.. this is the place to come for all your auto needs.they also do inspections,where you gonna go wrong with Firestone

Been going there for a lot of extensive work, recently noticed when bringing it they were finding different things that need to be done . I saved all the estimates they gave me, recently went in for brakes to be looked at and they came up with yet a 3rd and totally different thing that needed to be fixed. I brought those previous estimates with me when dropping it off for just the brakes at $520, and asked how come every time I come it s a different thing to be fixed but no mention of the previous things they told me need to be done, Vinny stumbled on his words and didn t know what to say. That is the day they lost all my trust in them as a repair shop, I will not go back and I would not recommend them at all even in an emergency, they jack the prices so high and always will find something new to be fixed.

Takes outrageously long to change tires, and rude management to staff and customers. I made an appointment for a Saturday morning in late November to change my tires from all season over to my winter tires that I already own. Simple job: Take the all seasons off the rims, and mount the winter tires on the rims. Ive had this done many times and know how long it takes. When I made the appointment I specifically asked how long it would take, and the person promptly answered it would take 1 1/2 hours... which is fine. Final time: 4 hours!! While waiting in their wait area, I had the distinct displeasure of hearing the management snapping at staff and being obnoxious to walk-ins and customers. Best advice: avoid this location during busy periods, they cant handle busy, and management should be replaced with someone with people skills. Disappointed because Ive had decent experiences here previously, so not sure what changed.

Got my oil changed and they wanted to charge me $50 to change my air filter which only cost me $20 to go buy one and put it in myself..I dont know the first thing about cars but I could figure that out and it was super easy to change myself!

Thank you for helping me hang my Christmas wreath on the front of my minivan, you guys always take great care of my family and our vehicles

I noticed my tires were low & they were just about to close. They took one look & had me pull up & they took care of me at no charge. Super friendly & the shop was kept very nice & clean.

I rarely allow anyone else to work on my vehicles. On top of being a former mechanic, I am very particular about the work down on my vehicles. This is the second time that I have allowed this store to perform work on my cars, and I have been very pleased with both times. Both times, they got me it, and finished well before the estimated times, and the work was done correctly. Thank you!!

Fred has always been so nice to me. He has always been up front with me about my rust bucket of a car. Hopefully some day I will have enough money to buy a better car. Dwayne is another gentleman there that has always been nice to me. I bought my tires at Firestone best tires Ive had in my life so far thank you for all your kindness.

Fantastic service across the board. Im very impressed. Fast, professional, quality, clean, and not pushy. Plus, free brake pads for the life of the vehicle. I will return.

They are very nice, but very slow...

I never do these reviews, but this place has always been a pleasant experience. Its further away from my house, but its worth it.

Too expensive! Go to another garage cheaper!

I recently had some work done on my 13-year-old Toyota over Memorial Day weekend and found the people at Firestone to be courteous, professional, and competent. The service was not expensive, the hours were good, and I have nothing to complain about. Really dont understand all the 1-star reviews on Google Maps.

This is one of the best most accommodating firestones EVER! I came in after hours on a Saturday and the guys were still busy working away. I explained to the manager that I was having a rough day (tail light literally went out that morning while I was visiting the area from Pennsylvania for my birthday and I got a ticket from a cop regarding said tail-light (another long story)). Long story short, this team took care of my taillight in a short time and didnt even charge me and said HAPPY BIRTHDAY! In what world does this happen anymore?? I cannot thank and recommend this firestone enough! Thanks guys!!

This place is a SCAM. Husband went in for a MINOR repair. Guy told him with parts and labor it would come out to $100 and change so my husband agreed to have them do the work. About 10 mins later the guy comes out with another bill for an additional $99 diagnose fee. Im sorry but if your agreeing to have that shop do the work. The diagnose fee should be waived. DO NOT RECOMMENDED

Fixed my A/C working great

DO NOT TAKE YOUR CAR THERE. My son is in college. He took his car there and they tried ripping him off. They failed him for an inspection for things that arent even on the inspection list. THEN, they kept his car on the rack and locked up overnight so he couldnt get his car back. THEN $100 to tell him what failed the inspection. Guess what, thats what the inspection fee is for. A letter is going out to NYS DMV. Keep away. Not Complete Auto Care but rather Complete Rip Off. Too bad I cant give negative stars.

Reasonable prices and friendly clerks

The staff at this particular Firestone helped me today with my car tires! I was in need of assistance, and they were very helpful and super efficient. Definitely recommend this car service auto care shop! :)

If you go to this place, ask for Jay, amazing customer service. He answered the phones as they were ringing off the hook, explained the actual difference between the tire types, and gave logical advice. Although this was the busiest day (Nov 15, 2018)in the world, Jay was patient with every customer, and gave them the attention they needed. I would advise anyone going here to make an appointment, as it helps everyone.

I have been going there since 1992. They have always done right by me. Today they were a little busy with all the people looking to get snow tires. But they were still friendly and got the job done.

Great Service

Very helpful, lets you know what is going on. I would go here any day of the week other than another shop.

Good prices and fast service.

I purchased 3 tires, the mount balance and other fees added $100.00 extra to the cost. Was charged for state inspection that failed, fixed what they said needed. Brought back and was charged again. I will not go back and would never recommend anybody to trust them!!

So. Slow.

They were good. Ultimately bought at Warren Tire b/c they were just a little better.

They attempted to rip me off to the tune of 2800 bucks telling me that i needed front and rear brakes complete including rotors and calibers. It took them 3 hours for the mechanic to figure out that he had no idea where the pulsation was coming from. I told them to put the car back together and i paid the 15 bucks for the privilege. Went to Sears in Aviation mall it took the mechanic all of 5 minutes to figure out it was a warped rotor. The entire repair with a set of new tires was 1050.00 DO NOT TRUST THESE CLOWNS AT FIRESTONE ESPECIALLY THE MANAGER WITH THE SICK LITTLE SMILE WHEN HE GETS CAUGHT ROBBING YOU. RUB FROM THIS PLACE GO TO SEARS THEU ARE HONEST GUYS.

$1400 for a fuel pump and $230 just for the diagnostics (scanning with a computer)?! You have to be kidding me! Stay away from these guys, they will try to rip you off. I had my car towed home instead and bought the fuel pump for $17 on eBay, having learned a $230 lesson.

Ridiculous rates and completely dishonest. Avoid this shop at all costs.

These guys are a patently dishonest opportunistic ripoff. Do yourself a favor and find an honest privately owned local shop, Firestone will never see me again. They are the classic example of whats wrong with the auto trade.

Quick friendly service

2 hours to put new tires on with an appointment

Creed barrage of laws , fully sentisenced .

Expect long wait times but friendly service

Not impressed, left with brakes fixed - but other items broken and advice that I needed additional repairs that are not needed.

Had a great experience.... I will be returning for any future repairs! The guys here are very honest, knowledgeable, fast and friendly! We have had a run around with other shops that couldnt figure out what was wrong with my car and these guys (Randy and Fred) had my car all figured out and finally fixed for us! We had excellent customer service and I would strongly recommend everyone to go here!

Great service. Being my other truck there next week. Will be a repeat customer.

I got a flat and drove on my emergency spare to the first place I saw, but when I saw what they wanted to charge to plug the nail hole in my tire I searched for other shops and went somewhere else. The shop I went to instead charged half of what Firestone wanted. If youre stuck, these guys will try to take advantage of you.

The guys did the best they could they still couldnt get my Caster in on my alignment but good overall experience

Eric and the crew are great, best service and friendly

Sold me a lifetime alignment for $200 and didn t even perform a single adjustment. When I called to confront them, they only wanted to argue and talk over me instead of listen.

Scammers

Went there twice in a week, given recommendations on things to fix both times and both lists were completely different. It felt more like they were coming up with reasons to make money for non-existent problems.

Friendly

Never bring your car here. They will try and find issues and get you to pay more money than what you intended

The people who work at Firestone, up to this point at least, have been fairly honest with me. I get that they need to sell their products and services to the customer, but the staff here will never push something you dont need, and will suggest what you do need instead and give facts and figures to back it up. On another note, I was recently unsatisfied with an alignment and balance they had done, and with no questions asked, they rescheduled me to look at, and fix, what was wrong. Great customer service over the phone and in person. I would take my car back here over my dealership (Nemer) or other chains any day.

This place is way over priced, go next door to mavis. I got the work done for $100 less!

Friendly, fast and professional. Exactly what Id expect from Firestone.

Im always very impressed with their professionalism and friendliness. They do great work, and very quickly. Also, its great that they are open on weekends. I trust Firestone with all my vehicle work.

They take care of you and are honest about what you need. Very friendly.

I guess this goes without saying with mechanics, but one should always read the estimate carefully and ask questions. I forgot that because I found a trustworthy local mechanic. Of course, then you get a nail in your tire vacationing in upstate New York and get smacked with a $30 distracted tax. My fault really.

Pretty decent and consistent service. Good people!

We recently got a flat 300 miles from home and Firestone was the only dealer open in Glens Falls on a Sunday. Their representative (Mike I think) was very helpful and truthful about the need to replace rather than repair the tire, which he was able to locate and replace within 24 hours. He was professional and personable, even when we called him several times for updates. The only negatives were that they had trouble locating a matching tire, but that was no fault of Firestones, and there is limiting seating in their cramped waiting room. They overall seem to be an honest and knowledgeable operation. TRS Philly

I take my van in every year to get it inspected. I have never had any problems with them. They offer to bring me home if it is going to be a long wait or if I need work done. The techs are friendly. Only downfall is that they can use more seats in the lounge.