Nemer Chrysler Jeep Dodge Ram of Saratoga in Saratoga Springs

Needed help with my 2024 ram 2500 I am getting ready for a cross country camping trip and Tom in service and technician Brian went above and beyond helping me solve my problem. Cant say enough, they took time out to lead me in the right direction!

Dawn paro, Noa was our salesman, a very pleasant and polite young man,there was no pressure, the whole experience with everyone we dealed with was excellent,

A better experience than the Queensbury Nemer Jeep dealership.

Way over priced!!!!

Tried to scam me on a new vehicle.Finance manager is extremely rude and unprofessional. Absolute worst experience Ive ever had at a dealership. Stay away at all costs.

I had a great experience purchasing this truck from Alejandro Ramirez at nemer of Saratoga! Great priced vehicle! I was also helped by tood distasio finishing up singing the paper work and man I gotta say this dealership has one of the best teams working in any dealer ship that I ve been to!

Outstanding service, wonderful staff, 10 stars!!!! I came in without an appointment for an urgent issue and they took care of me right away. They re the best!

I had a great experience here!!! The staff was friendly and professional, and they made the car buying process quick and easy. They had a great selection of vehicles, and I felt no pressure throughout the entire process. Highly recommend them for anyone looking to buy a new car I trust them very much!

November 15, 2024 Restoring this Nemer review to 5 Stars Finally. Three months after the unexpected task cancellation. Nine months after original repair order opened (different Service Manager). With a sense of appreciation, we are restoring this review to five stars based on successful repairs. Fred, the current Service Manager, successfully worked through emergent Stellantis requirements and invoice non-payments, and released the Jeep paint bubbling repair. Kenny, at Coles Collision professionally worked through onerous Stellantis documentation requirements and completed the repairs and repainting over ten days, including an emergent issue on different doors. Hopefully Stellantis pays this invoice in a timely fashion and the other repairs in the extensive queue can move along. While this under corrosion warranty repair seems extraordinarily prolonged, Fred did a professional job of keeping us informed and provided a convenient loaner vehicle during the paint repair period, once he became involved. Sept 2024 Update (3 Starts, was 5 Stars Originally) Received promised update call from Fred Cheney at Nemer. Some slight forward progress (several small invoices paid) with Stellantis payments but not ready to restart Cole s repair work. Root cause, according to Fred, is Stellantis changing requirements for payment after repairs are complete and invoice submitted. Fred committed to call back in one week. Warranty work like this Jeep will be considered priority. While still frustrating, at least we got a call. Aug 2024 Update There is a new service manager, Fred, for the last several months at Nemer Saratoga. We were notified by Coles Collision today, August 22, 2024, that a previously scheduled Jeep paint bubbling repair (on the books since February 2024 with all parts on hand) for September 5, 2024 needs to be rescheduled. Five working days seems like late notification. After a call to Fred, Im not sure whether to be more upset with Nemer or Stellantis. There is long-standing paint bubbling issue associated with some Jeeps, coupled with Stellantis not paying outstanding repair invoices in a timely manner and making the invoice process painful with new and emergent requirements. This recurring combination of factors has now impacted the long scheduled Jeep repair at Coles collision for us. This recurring issue was a problem when the previous service manager also worked through challenging issues and only scheduled the Sept. Jeep repair when parts were on hand and invoices were being paid. Apparently the non responsive Stellantis process has once again led to an eight week backlog with $90k outstanding in completed but unpaid and no smooth process to move from a pile of warranty claims to invoices being paid. Bottom Line: surprises are unprofessional and never good for customers, especially without an upfront discussion on a late impact. An update has been promised for September 12, 2004 so well see. Previous review - January 2024 Bottom Line: Dave Grinko, the new Service Manager at Nemer Jeep Chrysler is making a huge positive difference. Based on historical reviews, I was reluctant to even use the location to have maintenance done and explore some bubbled paint. Dave worked hard with us to adroitly turn a negative situation into a very positive one. The shop now seems well organized, flows well and the repairs were done promptly with updated status during the visit. If youve been hesitant based on other historical reviews, try them out now.

Would highly recommend! We were traveling this summer and experienced issues with our 2013 Toyota Highlander. I called Nemer, spoke with Fred and before we knew it, we were back on the road again. Thanks for your quality work, efficiency and professionalism!

The crew at Nemer, as always, took great care of me! Traded in my 2 door Wrangler for a brand new 4 door Wrangler. The experience from start to finish was great! Alejandro was awesome to work with and professional.

I had a great experience here at Nemer Chrysler and would recommend anyone who s looking for a vehicle go see Joseph F!

Mike was great. He s a nice young man. Overall great experience.

Very happy with my overall experience, don t have one complaint to give very helpful and never leave you waiting without reason. Mike helped me pick out my new car and always explained everything with great detail. The sales team overall are very friendly and accommodating.

I recently had a fantastic experience at Nemer CJDR of Saratoga, and I cant recommend them highly enough! Mike, my salesperson, was exceptional. From the moment I walked in, he was welcoming and attentive, truly listening to my needs and preferences. He took the time to explain all my options without any pressure, making sure I felt comfortable throughout the entire process. Mikes knowledge of the vehicles was impressive, and he helped me find the perfect car that fit my lifestyle. The whole team at Nemer CJDR was friendly and professional, making the purchasing process smooth and enjoyable. If youre in the market for a new vehicle, definitely ask for Mike at Nemer CJDR of Saratoga! You wont be disappointed.

I had a wonderful experience at Nemer CJDR of Saratoga, thanks to Mike! He was knowledgeable, friendly, and truly listened to what I was looking for. Mike made the car-buying process smooth and enjoyable, without any pressure. I highly recommend visiting him if you re in the market for a new vehicle!

I recently purchased a 2020 Jeep Wrangler Unlimited from Nemer CJDR of Saratoga. Mike Mazula, sales consultant, and others members of the sales staff were accommodating at all times. I was very impressed with how Nemer prepared the vehicle for resale and Nemer s willingness to negotiate the vehicle s list price. Based on my experience, I will return to Nemer in the future when I need to purchase another vehicle.

We had an issue with our truck- the push start button- and I have to admit I was furious. The manager and service tech went over and above to help us. I honestly have never been treated well by a car dealership prior to this. They are extremely attentive and we had a bad day turn into a good experience

Brought my truck in for an airbag recall, the dash looks the same as when i brought it in but i kept finding screws that werent put back in on my carpet.

Tommy was an awesome person to meet . He was very informative and polite. Would recommend hum to everyone

Really pleased with my experience at this service department. We worked with Fred to figure out what was going on with our daughter s vehicle. Great communication from Fred and the entire service team - we never felt like we didn t know what our options were! We left with a resolved issue in a timely fashion. Couldn t ask for more! Will definitely be back & sharing our experience with friends!

The Visit was very good and it went smooth

I recently brought my Jeep Grand Cherokee in for an O2 sensor replacement and upon driving my car off of the lot I noticed that there as a loud thud coming from under my car when I would drive over bumps which was not present when I had dropped the car off for service a few hours prior. I returned to Nemer to have them check over the car again and after multiple visits back, they were unable to diagnose the issue. I ultimately had to visit two other local repair shops to diagnose the issue, only find out that Nemer negligently did not finish tightening various bolts on the undercarriage of the car which they had loosened to change the O2 sensors. After the bolts were tightened the thud from under the car was resolved. I would have expected a much better experience when visiting a Jeep dealership which supposedly has certified Jeep technicians working on the cars. Would not recommend and would not return here.

Service dept is a joke. Went in for an inspection and they forgot to put the sticker on the window, really? Among other things , I won t be returning.

Great selection Excellent pricing Professional, curious staff. Got me in the right vehicle at the right time.

Had brand new brakes, tires, Bunch of different fluids replaced very expensive. Two days later my car was vibrating profusely, and I discovered that some of the Lugnuts were not tightened all the way. The day I was there, I think it was amateur hour, The next time my car ever touches their parking lot is when hell freezes over

An amazing dealership!! They work very hard to make sure they get everything done

Nemer Chrysler is a great place to get service done and sales. They work hard to help customers in need. They will do anything to help you out if you are needing help with service or a new vehicle. Drive Nemer

Great staff wouldn t want to bring my car anywhere else both saratoga and queensbury stores satisfy my automotive needs to its entirety BE 1

We came in without an appointment and were greeted by Tommy. He was fast, friendly and showed us different choices. He got us a great deal on the Jeep we wanted and we got in and out so quickly! We didn t feel pressured or pushed at all- just a great, fun experience!

Dont waste your money and time here! I ordered a ram 1500 here in november 2022, I repeatedly emphasized before buying the car that I need an emergency braking system, and the salesman assured me that the car I ordered had this feature. After waiting for 3 months, the car arrived, (they said before I ordered the car that I might get it within 3 weeks). but it miss out the emergency brake feature I most need. Now they didn t take responsibility for their mistakes, they just say they cant refund the deposit because I signed the contract. So I would like to remind people who are going to buy a car here, DO NOT PUT ANY DEPOSIT here, because the current car is likely to be different from what you ordered, and they will not refund you the money, and the manager will give you a very bad experience !

Very fast service for recall on Grand Cherokee L. Done in 15 minutes.

They work on my truck and Ive always been satisfied.

Tommy Cordero was super helpful. Answered all of our questions and took his time with us. Would highly recc Tommy if you are looking to buy a car!

The staff was awesome

Had a great experience with the sales rep Mike, he helped me get a good deal done as quick as possible. Would recommend

Worked with Tommy Cordero and he was able to put a great deal together for me. We had a great experience at Nemer CJ New York with Tommy and Marlene.

This service team went above and beyond for me . I didn t even buy my jeep from there and they were very understanding . I took my jeep to an another specialist in town and it was a nightmare. I brought my 2012 jeep Rubicon manual to Nemer service and they were exceptional. Brad the tech was super knowledgeable. Other dealership said my jeep wouldn t start and they got it running within minutes. I highly recommended, Brad , Big Bill, and Tommy from sales for anything . The young lady in service even got me a courtesy ride back to my house when needed. Thank you

Tommy was a wonderful salesman! Very helpful!

Tommy Cordero

After having my shocks replaced, the service shop never re-installed the airbox. This was not known and the truck was run for thousands of miles without an air box. They are trying to charge me for new parts and now the health of my motor is suspect. I will not use this service shop ever again.

The staff is friendly and knowledgeable. Its always a pleasure having my cars serviced there.

Really great place for taking advantage of people they think know nothing about cars! They tried to tell me my rotor was smooth and that s why it didn t pass inspection and we re going to charge me almost $800 for a singular rotor as well $118 for a bulb for my front headlight. Took my car elsewhere for a re-inspection and it passed perfectly fine and the nice people that inspected my car said they were most certainly trying to rip me off. Seems like I might be putting in a call to the Better Business Bureau soon <3

The service department goes above and beyond for the customers the service manager Manny Everett is such an awesome person he will do whatever it takes to help u get your vehicle fixed Thank u Manny and team S Matoon

I had my Jeep in for its first oil change and inspection and Joseph Fioretti in the service department was wonderful!! Very friendly and excellent customer service. He also found a nail in my tire and was able to repair it. I will absolutely be returning for my future services. Thank you so much Joseph, for making my experience a great one!!

I love their parts department!

Service here is awful. I have also avoided ever buying from them due to the way the salesman was acting and chose other regional dealers for my last 3 purchases. Nemer of Saratoga just happens to be closest for maintenance under warranty and included maintenance plans unfortunately. I have 3 annoying issues that have not been addressed after 4 separate visits.

Justin in the service department was awesome got my truck in 5 days early and had it fixed fast. Inform me of what was going on the whole way.

This is the worst place ever brought my car in for them to fix drop it off on Tuesday for them to fix the wiring that they messed up and it setin in the lot for 2 days then you never looked at it had a appointment on Wednesday at 10:30the worst customer se rvice ever btw I bought it from them 9 months ago

Beware doing business with this dealership, especially their Repair Shop brought my Ram 3500 in for repair after it had a check engine light on for misfires, i told them the codes because they had come off, Misfire cylinder 6 and multiples, they kept the truck for three days, never put it on a lift, just drove it up the road, ordered a fuel injector for ONE cylinder, then told me they cant fix it because the check engine lights off even though those codes get stored in the computer. told me to drive the truck around until the check engine light came back on, which i did the next day, then they told me they couldnt have it back in because their heavy lift is broke (thats when i finally realized they lied the whole time and never even looked at the truck) The service advisor lied, the manager lied, id never buy anything or do any business with this place ever again, and i go out of my way to warn other people not to do business here!!

They go above & beyond to find you a fit to your needs and preferences. After attempting a couple dealers that would not meet my needs I was finally able to trade in and drive away with something affordable & New. Thank You Nemer.

Super happy with the salesman Marshall Anthoine! He works to make sure youre happy and satisfied. Also Joe Fioretti was super chill and helpful!

Stephen King helped me out tremendously this year. Was able to get me in the car I wanted and get me an impeccable interest rate, and Im a picky shopper. He was patient and worked to the T with me.

I had a great experience buying this car from Steve King

Stephen king did a superb job answering all of my many questions about this vehicle. Really knows his stuff, and extremely pleasant to be around.

Stephen is amazing help!!! First time buyer , he has walked me through every step! I would recommend him to everyone !!! He is extremely nice and polite !!!

Thank you Nemer of Saratoga and Steve King, for being there when I needed them most.

Stephen King helped me score some new wheels when I thought my credit wouldnt allow it. Man is like the Jesus of selling cars

I had an amazing experience with Stephin King. He answered lots of questions about the Gladiator. Extremely helpful. Thanks.

The best car buying experience ever! Great guy! THANK YOU STEPHEN KING! BEST CAR SALESMAN EVER!

Stephen King did an amazing job working with me and my family. Highly recommend him!

Marshall Anthoine is very helpful and and knowledgeable about what is available at the dealership and finding what you are looking for. Another staff member Joe is also helpful

Stephen was courteous and got me a great car.

Stephen was very understanding of our needs. He got us a great deal.

Marshall is an excellent salesman and Joe is a good worker.

Stephen king is a real car guy he was able to get my car in for service in a timely manor the next day.

I had set up a test drive with this dealership at 1:15 pm, on a Tuesday. I arrived and to my surprise, the car was in front and waiting already! Salesman, Tommy, introduced himself, showed me around the vehicle, introduced me to the controls and features then let me take it out to drive. The rest is HISTORY. I cannot say enough about how easy this was. I also had a leased vehicle at the time with 2 more payments left. They were able to get me out of that lease even though it wasn`t the same manufacturer at all, which I didn`t know they could do, but they did. All the staff was amazing, friendly, VERY knowledgeable and in just about 4 hours, I was done and driving away with my New Jeep Cherokee Trailhawk! It is fantastic. I am SOOOO Glad I came here. I`m sure I`ll be doing business with Tommy and Nemer for YEARS AND YEARS to come. Great buying experience, and ZERO pressure!! Tommy got me exactly what I wanted! Thank you Nemer!! To add to my service experience, the above paragraph was regarding my 2021 Jeep Cherokee Trailhawk. Today, 11/11/2023, the Jeep was about to come off lease so It was time to find a NEW Vehicle. Due to the excellence received the first go around, I returned to Nemer and Salesman Tommy Cordero, and landed on a NEW Dodge Hornet R/T Plus!! WOW, What a Vehicle!! Absolutely love it and AGAIN, my experience with Nemer was nothing short of amazing, professional and customer service based. I am so glad I returned again for another purchase, great car, great dealership! Thank you all that helped me into this new make/model. I find it to be outstanding!

Great dealership- Joe F was super easy to work with!

Mike was a huge help when picking out my new Jeep compass. Thank you so much boss.

Everyone at Nemer CJDR is great! Working with Joe F. was a pleasure! Thank you, everyone!

Never CJDR Saratoga have me a great experience! Joe F and the team were great! Thank you!!

Joe and the team at Nemer CJDR helped me so efficiently! What a wonderful experience! Thank you!

I had the best experience at Nemer purchasing my new jeep. Marshall and Joe were fantastic to work with. High recommend!!

Had an issue with my Jeep Wrangler that needed immediate attention. Other dealership in area would not take my Jeep. Although Nemer was busy, with no appointments available that day, they did take my Jeep. My Jeep was subsequently repaired and ready for pick up by the end of the day. The guy in service was very courteous and accommodating. I also liked the mechanic sent an inspection video prior to repair. Thank you

Never go here to get a vehicle serviced. It seems like they inflate labor hours, which btw is $150/hr for people that cant even diagnose very apparent issues. They wont test drive to ensure work is complete. Heck they dont even listen when you tell them what the vehicle needs. Parts are also more than 2x more expensive then if you sourced them yourself. $80 for an air filter? I get it that they need to make money, but really? Great sales team Ive heard, but go elsewhere for work unless its warranty work you dont need to pay for.

Great place for sales and service!!

Sadly, have to say service department here has gone down significantly in my last couple visits. I had a warranty issue with my shocks. Initially took three weeks to get an appointment and when I came in to have the scheduled work done they only fixed the back shocks stating they were unable to use after market parts for a warranty issue. I received a call two weeks later to come back, the shocks were in to fix the front. After having the vehicle for two hours I called for a status update and was told they only fixed one shock because they didn t have any more in stock. So now I have to wait again for a part and come in for a third time to fix one issue. Unbelievably frustrating and inconvenient.

Very dissatisfied with service December 2023. Told undercoat was in done and it was not. Had another dealer inform me that undercoating was never done. Check engine light was on for the whole month of December.

Super great salesman JayPaul thanks amazing job well done

The guys at nemer saratoga are amazing to work with they went above and beyond to get me into a new vehicle I would definitely recommend them to anyone looking for a vehicle.

Stephen King was a huge help with my questions about a used truck I wanted to buy. Unfortunately it sold before I could act on it. Great salesman. No pressure great communication. Thanks for your help. Update 2/9/24. Stephen King is no longer working at Nemer unfortunately. I wasn t at all impressed with the salesman I spoke with this week. Disappointing Nemer is just another $tealer now.

Everyone at Nemer is amazing from service to sales and are always willing to work with you and make everything run smoothly and efficiently. I will always choose this dealership!

RUN FROM THIS DEALERSHIP!!! I just had one of the worst experiences ever with a dealer service department! I had my truck in for a road force balance. The service manager comes out and tells me that balancing the tires will do no good because the tires on the rear were slightly cupped. These tires have about 10,000 miles on them. I explained to him that they were fine until I brought them in a few weeks ago for rotate and balance. They said the road force balancer was broken and they used the regular balancer. THAT IS WHEN THEY STARTED VIBRATING!!! So I bring the truck back in today to have them ROAD FORCE balanced and Mr. Congenial says he doesn t want to do it because it won t fix the problem. He opens the door of the shop and tells me to back the truck out. WOW!!! I read somewhere in another review that they got a new service manager. If this is the guy then good luck. You lost my business forever!!! I wish there was a negative 5 option for reviews.

Fantastic Family Dealership

I cannot praise the professionalism and kindness of this dealership enough, I presented them with an extremely unique situation and they worked hours to get me into a vehicle. 10/10 experience.

Excellent people excellent place to buy a car very good experience second new car bought from them

Today we went to test drive some Jeep Wranglers that were listed on the dealers webpage. We got to the dealership and the vehicles were inside the showroom. They wanted us to commit to buying to take them out and let us drive them, which we werent willing to do obviously. There is a $5,000 mark-up right now over sticker that they were hung up on, because of low inventory. I want to let you know that other Jeep dealers in the area are not doing this, particularly Goldstein and Lia. The reason we went to Nemer was because they had a particular feature on one of the vehicles that we wanted. I told the Sales Manager that we would probably order a vehicle that had the feature we wanted, and he said the same $5,000 mark up would occur, due to low inventory. I questioned how they could price gauge on a special order, and he said its across the board. So, a few other buying options for you, the consumer. Go to another Jeep dealer where they are being fair and transparent with their pricing and not trying to stick it to the buyer. OR, you can also shop right online at the Jeep E-Shop, and have your Jeep delivered to your door, thereby eliminating the need for car dealers, especially the shady ones like Nemer, at all! :)

The first salesman kept me waiting outside for about 15 minutes. I went back in to check on him and he was helping someone else. The second salesman kept me waiting for another ten minutes. I went back to check on him and he was outside the building smoking a cigarette. Its like they dont want to sell you a vehicle. I was prepared to buy a new truck on the lot that day, but left in disgust. Complete incompetence.

Service department seems to be good but the sales people are very deceitful and lie to cover up their other lies. They try to take advantage of the customer every chance they get and hope you dont notice.

What was supposed to be routine turned into a bunch of other issues. Not their fault as my poor car is 20 years old with over 200k miles. They dealt with it with grace and took care of me. Ive been a nemer customer since youth and will remain.

We had a 8:30am service appointment, they didnt have time, they kept our vehicle a second day, didnt get to it. This is a you problem how you scheduled. You need to change how you schedule. Not getting to the car, and not calling to even let us know that you were behind, poor business practice.

Very helpful And friendly. Super fast service. Would recommend this place to anyone looking for fast great service!

Service was abysmal. Made a 10:00 AM appointment for some minor mechanical recall on Tuesday, they never got to it. Promised 1st car Wednesday. Never got in. Now promised 1st car Thursday. I will let you know how it goes... Update, car returned three days after appt. People there are nice, they just really need to do a better job scheduling appointments. Customers need their vehicles, that is why they schedule repairs. From one star to a very stretched three .

Fast, friendly, knowledgeable, trustworthy every time!

Terrible service

Calling to schedule an appointment was smooth using the automated phone system. They have the best Jeep service around. The service team understood the services needed, and performed the services before my actual appointment time.

Nice sales people, prices were fair i just ended up buying a different make due to my needs but if in the market again I would definitely look at them

Ram pickup has been there almost 3 weeks with a powersteering problem, steering rack installed. New contact installed. Powersteering still not operating. Now its time for a new wire harness. Will that solve it. Who knows? Apparently the service dept. dont. Warranty work done by Nemer Chrysler Jeep of Saratoga.

went shopping for a new jeep wrangler and found just the one I wanted for the right price . I had an excellent experience, sales staff was helpful and prompt with all paper work and I drove away with my new jeep that night .I will be back when I shop again in a few years

The service department is awesome! Super friendly, attentive and knowledgeable.

Do not deal with the sales team at Saratoga Nemer. They are dishonest, sly and they pulled a bait and switch on me. When I confronted them on the bait and switch even though I was clear about features I wanted they pulled a fast one on me. Besides not taking any responsibility when I told them a feature was not in the car I purchased which I stated I wanted, They didn t even offer me something to make a client happy. Like a maintenance plan etc . I also will not use the service dept as I am disgusted with my treatment.

They did a quick and thorough inspection and oil change on my Van. They even send a video of the mechanic/ technician doing the inspection. I need 2 new tires and they offered to do them but they weren t pushy about it. Good staff and friendly service. I ll be back for my regular check ups and repairs. Thank you!

Five star experience, thank you!!

My Chrysler Aspen was running fine but developed a small oil leak. I took it to Nemer Chrysler dealership because I wanted it done right. They diagnosed a leaking valve cover gasket and offered to fix it for $1585 ( quote attached ). Google reported the repair should be less than $500 and I declined Nemer s offer and picked up my car. My car, which ran fine before I declined their offer, now would not run.

I went in there not knowing that I would come out with a car!! I would like to really Thank Steve s for the wonderful and excellent help he offered and gave!! Without him I would ve not be in my new vehicle!! He has a huge heart and sees the positivity and the good intentions in everyone!! The whole staff is just very friendly and welcoming!! I would recommend for people who would love to buy a vehicle and feel scared or nervous to try out Nemers they will actually work with you all the way through 100%!!

Had to go back to make it right but no problem thay took care of the problem

I had two different dealerships look at my truck that has had wiring issues and they could not figure out what the source of the issue was. I spent numerous days taking my truck back and forth, neither dealer could help. I took my truck to Nemer and they took care of it right away. Very happen with their service.

Great fast and friendly

Would never recommend

Leon always gets me in to service my Jeep. He always goes above and beyond. Always a great experience in the service department.

If you like to wait 2 hours for an oil change and tire rotation Neemer is the place to go. 30 plus employees walking around with 1 other customer waiting in the waiting room. 2 hours is unacceptable when under an appointment!!! I will drive 3 towns away before I go to Neemer on Quaker rd!!!

Great service.

Arrived at 7:30 a young man told me they were not open yet and offered me to park in side apologized to me for me being early and as soon as the desk employee showed up they got me in and I was out in 15 minutes. The Saturday crew did a GREAT Job

Marlene was nice but the guy that we spoke to was chewing gum and when we went out to look at a vehicle, he was smoking. I found that unprofessional. He also didnt tell us what we were going out to look at. He offered us a car that had as many miles on it as the car I already have and a year older. Why would I want to trade down.

They fixed my radio for me even when I didn t ask them to. Having it be broken wasn t going to kill me while driving, so I opted out and they did it anyway. Huge surprise when I picked up the car, it absolutely made my day

Limited selection of cars and trucks

As always, problem solved. Everyone is friendly and accomadating.

Great and friendly service!

I have gone to Nemer a few times and worked with Leon, who always seemed to look out for my best interests. Recently went in to get a head light bulb replaced and take a look at an issue with the remote starter for my car. A video was uploaded from the mechanic for a walkthrough of the car, pointed out that the light bulb was blown. Well, I eventually got a quote for $517 to replace it. When I called to ask why, the service manager explained that in order to make sure that the unit wasnt faulty can caused the bulb to burn out, I should replace the whole unit. I recognize that dealers are expensive, but this was the equivalent of an electrician suggesting that a light fixture needs to be replaced to in order to replace a light bulb. Youd probably find a new electrician. He also explained that the head light bulb may be causing the remote start to not work on the vehicle... ??? Not a mechanic, but I dont see that connection. The remote starter ended up working for the mechanic when he tried twice. Shockingly, it didnt work when I go to pick up my car at the end of the day, (and get charged the service diagnostic fee for them to tell my my bulb is out, and remote start works when I couldnt even leave the parking lot in order to see it doesnt). Bring back Leon. Krystal is pretty honest too.

The ultimate bait and switch .. I test drove the compass yesterday.. waited an hour for finance to work the deal only to find out it was a deal on a different car that I did not test drive or see watch out for this dealership..

Tasteless marketing. Received a letter in the mail that suggested I owed them $900. Upon further reading it stated (if I get a loan). Its poor business practices like this that will mar their reputation and repel customers like me.

The worst customer service I have ever experienced in my life. Avoid this company like the plague. If I could give them a lower than one i would. Horrible service, unacceptable behavior, unaccountable for actions. Contacted the owners Eric and Josh lets see if I get a call back.

First time there, came in for service and they gave me a great price. Everyone was inviting and friendly. Had me back on the road quickly, all around would recommend.

A huge SHOUT-OUT for the service department at NEMER They went above and beyond in a emergency situation They are 5 stars all the way!!!!! #Superiorcustomerservice!!!

Always a great place to do business with. Just got our second Dodge Ram from them. Tommy is great!

Great sales experience with Tom,Charles and Joe!!!

Extremely satisfied with my purchase got exactly what I wanted !

I got my very first car here at Nemer! Nemer provides top of the line customer service. Really went above and beyond to get the exact car and details that I was looking for. Highly recommend, I wouldn t change anything about the experience

Quick, honest service. Very quick scheduling.

Hard to work on auto. Great job!

Explained everything to me, thorough and quick!

Heather was great. She was able to fit me in first thing this morning, fully understood some questions I wanted addressed and got me out the door in 1.5 hrs as promised.

Rep was very knowledgable and helpful. All my questions were answered. Her and one other rep are the reason I come back to Saratoga Nemer and not Queensbury Nemer. Customer service is a big part of the maintenance of a car and Im glad I come to Saratoga Nemer. She rocks!

Leon went out of his way to provide the best experience possible.

My Sales associate was Stephen King and he was AWESOME!!! The buying process was quick, pressure free and he was so friendly!!! I highly recommend Nemer for your future car/Jeep purchase and ask for Stephen King(yes is his real name:)

Marshall and the Nemer team were polite and helpful. The answered all my questions. My truck buying experience was top notch

Absolutely horrible. When a salesman starts arguing with a customer on the showroom floor. Lost 2 sales with poor customer service skills! Needs to go back to skills class 101! Will give our money to people who know how to treat customers with respect! Definitely sharing this post!!!!

They found and fixed the problem with my car air conditioning.

Would never buy another car from them never give you a price up front evertime we asked they would want to know what we can put down That should have nothing to do with the price

Heather is a new consultant for me. Her service was just as excellent and courteous as Jen s. She took care of me twice in the same week for two separate vehicles. We ve been service customers for 5 years now.

Just leased a 2021 Dodge Charger Staff went above and beyond to get the payments where I wanted. Very friendly environment. They will definitely have my business again

From the moment I walked in, I knew I was going to have a great visit. Everyone was pleasant and very helpful. My salesman, Stephen, bent over backward to ensure I was happy. The process was very thorough, and smooth. I feel that I got a great deal, and yet the dealer was able to make a profit. I would recommend this dealer to anyone

Its not worth it you look at Kelley Blue book at what your vehicle is worth and they want to give you a lot less than what the vehicles worth like $15,000 less and then want you to put down $15,000 on the next purchase who does that

Stephen King from Nemer CJDR of Saratoga was super helpful and made the buying process go super smooth! I highly recommend them to anyone looking for a new vehicle! Thank you all do much for getting me into the truck Ive been looking for! Its perfect

Very happy with this company Nemer helped me get a brand new car when I thought it was impossible!!!

Stephen Fountaine was awesome to work with!

Two weeks for a oil change. What a joke.

Straight forward and honest. It was nice to not be lead on a wild goose chase.

The parts department at nemer in Saratoga was very helpful and accommodating for my requests. They offer a full selection of standard in stock parts as well as ordering of parts for Fiat Chrysler vehicles. They also offer additional services beyond the capabilities of the dealerships further north in the Adirondacks.

The most amazing and helpful people I have EVER dealt with! I always worry about going to dealerships and it taking up so much time and or not really knowing what I m doing. But these guys made it completely comfortable and painless getting me into my new Jeep! I am so grateful I went with Nemer and I will continue to do business them!

Always on time and easy appointment times!

Service Agent Leon Gates was a pleasure to work with.

We were visiting from Texas and had an issue with our truck. Leon, in the service Department was very helpful got us in right away corrected the problem and even had a rental vehicle for us to use while we re waiting. Great job excellent service fair pricing.

My 2020 Dodge RAM with less than 9K miles wouldn t engage into 4WD. I called every dealership on Long Island for a clear warrantee issue. Many would not make an appointment, and if they agreed to an appointment, none would give me a loaner for the day or two that they needed to diagnose and repair a product defect covered under warranted. I originally purchased my truck from Nemer. I called Nemer on a Friday, and they took me in the very next Saturday morning, provided me a loaner, diagnosed the issue, ordered the part, and it was fixed in less than an hour 5 days later. The four-hour drive was worth it. I have been distraught with Dodge, but if I purchase another truck, I will return to Nemer for their phenomenal customer service and support. They stand behind the RAM product, which is much more than I can say about any Long Island RAM dealership.

Leon in service is always pleasant, to the point, and very professional. Your Svce Techs are always on top of any problems, return my truck no dirtier than how i handed it over. Nice waiting room...t.v. channel leaves ALOT of room for improvement. Highly recommend

Quick and easy, very friendly. I was in and out

Alfred Bracy United States Army Military Police / New York State Correction Officer / Department of Transportation/ school bus would like to say this is the best dealership in Saratoga Springs. Thank you!

I had jeep serviced today...things went well no issues the associates were friendly would recommend Nemer for service needs

Looked at a jeep last night and didnt buy. Salesman told me as we left another guy inside just bought it. Today still for sale. Dont like lying sales. Wanted to give 4000 less than blue book and nada for my trade.

Great people I m their service department, took care of me and got me in and out as best they could. They allowed me to understand everything and didn t try to force me into anything other than what I was asking for but were very thorough with their inspection of my truck.

Got this Jeep Gladiator 3months ago the stuff of Nemer Saratoga are amazing , friendly and very helpful! We got a very good deal with our Jeep! Thank you!! You guys are awesome!!!

Everyone was so nice when I entered the dealership. Thanks to Marshall, Rob, Jeff, Joe Fioretti, Steven for making the instant cash offer deal fair and stress free! If you havent been here yet you must visit!