Saratoga Ford in Saratoga Springs

As always, Kelsey was very accommodating. Even though the staffs were not able to resolve the current issue, they wanted me to come back for another check up after 1k miles.

Easy appointment scheduling, no rushed or pressure at dealership, fair amount of wait time. Will return.

Excellent service team! Knowledgeable and friendly staff.Very quick service. Will continue to use them for all my service needs. I recommend them!

Good experience. Costs post covid are tough to bear. Service was a little slow, but in fairness, it may have been the quantity of work. I would like a heads up in the future

Been going there for service recently since moving back to this area. They have been solid overall and they really helped me out of a jam recently.

The service department provided excellent customer service!! Shuttled me to work and picked me up when my truck was finished being serviced. 5 for sure!!

I went in for a state inspection, very professional and quick service. Danielle was very nice and eager to help

Great experience as always got exactly what I wanted for the price I wanted. This is my fifth car from these guys.

Jeff Carrington and Saratoga Ford did a great job for me. They are experienced, knowledgeable and straightforward. I will be buying another car from them when I need one.

Service was fast and efficient

*Read if they tell you to get a rental from enterprise* Very bad experience overall. Purchased a ford ranger last year. I had a feeling I was making a mistake when the finance manager took a week to get a hold of during the purchase process to even get the truck. The truck ran fine for about a year until last week when it went into limp mode. Called Saratoga ford for repair and had the truck towed to the dealership at Fords advisement. Ford told me to contact the Saratoga ford service department about a loaner car because I would need a car to get to work. Called Danielle and was told they had no loaners available, and that I should get one from enterprise to be reimbursed. Of course the service department looks at my truck and tells me they cant find the root cause. Truck wouldnt go into limp mode while they tested it so they checked codes and in the invoice, says found U3000 in the ATCM (4x4 shifter), pinpoint test says to replace but it functions just fine. Essentially they cleared the codes, recalibrated some modules and gave the truck back to me as is. Ford told me to leave my enterprise receipt with Saratoga ford upon pickup, but Saratoga ford refuses to process my reimbursement because no parts on my truck were replaced and diagnostic tests dont qualify for a loaner vehicle, even though it took days to even look at. This whole situation is scummy and I feel like theyre just doing this to save money on their end. I was explicitly told that I would be reimbursed for my rental but theyre fighting me all along the way. I really wanted to own an American made truck over a foreign but I see why Toyota takes so much of their business. DONT DO BUSINESS WITH THESE PEOPLE if you expect to buy a vehicle with a warranty, its not worth the grief.

Great staff, easy process, happy to return

Anthony Bovino was so helpful and knowledgeable and made purchasing a new car a stress free experience. Very happy!

Had a very good experience from start to finish in purchasing my 2025 Subaru Crosstrek.

Went above and beyond with the handling of me, my car, and the service provided. Can t thank Danielle and the team enough for the help they provided me with. Best service team I ve ever seen and it s not close.

Unfortunately, it did not meet my expectations. I have bought a vacuum test kit and will be testing the IWE actuator, solenoid, and vacuum lines, which was supposedly done by a Ford mechanic to confirm if they looked at/ diagnosed them. Then i was told it was my front brakes making noise, which doesnt make sense because the noise goes away when engaging the 4 wheel drive dial switch. Im truly disappointed. I really dont believe they actually looked at the parts I had concerns about and diagnosed it properly. After paying $900 in diagnosis, completely different parts(not brakes) and their labor Im still having the same issue.

Quick and painless car buying experience for us at Saratoga Subaru with Tony B as our excellent Salesman. My wife loves her new 2025 Crosstrek, our 5th Subaru.

Service was great! In and out quick, I ll be coming back again soon.

Danielle always has a smile and kind words , no matter how busy she is. She is also super efficient & helpful.

Friendly environment. Prompt service. Excellent customer service .Thanks Kelsey!

Great Service , kept me informed , everything was repaired as discussed Thank You

Very good experience from beginning til the end. Provided me with every accommodation I could have asked for and my salesperson Nick was an absolute pleasure

Service Advisor Kelsey was wonderful, polite, helpful & informative. Kudos to a great team member working @ Mackey Subaru .

Very pleased with dealership.Service department helpful and efficient

Great service department with Kelsey keeping me informed throughout.

A good experience in the service department

Amazing as always. Kelsey is incredibly knowledgeable, professional and always offers great customer service while finding the appropriate solutions.

Excellent service and easy

Salesman Tony was exceptional; professional and thorough. No pressure to purchase a car, just straight forward with the facts. No waiting for I have to check with my manager..that is annoying!

Professional service, wait times are very accurate.

I still am receiving excellent service. We go there for both vehicles twice a year and the service manager, Ray ensures the work is done. Thank you.

This is my 6th Subaru purchase and it was by far the easiest transaction thanks to Nick Dane at Saratoga Subaru. Great buying experience. Bravo!

Top shelf service from the start to finish. Made it the most painless experience I ve ever had buying a card. Couldn t recommend more.

I came for an oil change and tire rotation. The tire pressures were not checked as part of the multi point inspection. The pressures were the same after the service as prior to service, which were low. The pressure readings were not recorded on the work sheet. I also asked that the spare tire pressure be checked, which was not. It makes me wonder what other items that were checked as being done were not.

First time doing business with this dealership after doing business with 5 different ford dealerships throughout the years they were VERY aggressive with their discounts and rebates on a 2024 f150 crew cab lariat. One dealership I had purchased numerous trucks and cars from werent even close to their offer. Hoping their service will as satisfying as the purchasing was. Bottom line, I would buy again from this dealership! .

Seen right away. Discovered a nail in a tire, replaced tire at fair price. Routine oil change and safety inspection done quickly and also at a fair price. Service rep very pleasant and knowledgeable. Highly recommend.

All was as expected, timely, professional staff and work done In a very timely fashion. New service Mgr was excellant as was rest of service staff. The 3 service guys are a great team. The best Ive encountered in my 60 years of driving.

Tony is our guy. We love doing business with him.

Great service!!

Great customer service all around.

The service for my car has always been good. The car runs smoothly after I leave and stays in good condition. The hardest part is getting a response on the phone. They are short of help and you have to leave a message and wait for a reply. Wasnt sure my tires were in from N J and only the Parts Department is available to respond. Very difficult to make an appointment and discuss problem with the car. A nice gal from the Ford Service substituted at the Subaru service and was very good assisting the customers today 08/23/21

Problems with computer program on new F-150 Lariat could NOT be solved.

Tony, Kelci, and everyone at the dealership were extremely helpful and accomodating. My deal was quick & painless. Kudos to everyone there.

Brought 2017 Forester in for standard service, but we also noticed that tires were in need of replacement. Work was completed as quickly and efficiently as possible. Very satified.

Totally professional. Had a great Sales Rep

Ive been here a few times now for service. The service advisor Danielle is very nice and professional. The mechanics that have looked at my vehicle for its issues have been great to me. Today I was there for a noise. They confirmed my belt tensioner is going bad but still works for now. They gave me a quote on the repair and brought me back to have me confirm the noise. I dont see this often anymore anywhere Ive brought a vehicle in for service. Theyve gone above and beyond to keep my edge running and tell me how bad the repairs are. Ill be back to this location for service. Routine and corrective. Theres no smoke and mirrors. The service team is honest and works with everyone they take in. If youve had bad experiences in the past like I have. This dealership has been the best that Ive worked with.

Saratoga Ford is the reason we have three! Their service is excellent, and very easy to deal with

They have treated my new mustang and me with great care and professionalism. High recommend

Always take care of my needs!

I was very happy with the new car and appreciated the patience and the courteous of my salesperson Tony Bovino at Saratoga Ford and Subaru

My service from the Saratoga Ford was excellent, timely, and professional. The workers were friendly, and the whole experience was enjoyable.

Always great service. We get both of our cars serviced there. Never a problem. Ray and Bob Mc are great!

Buying our new 2024 Subaru Impreza RLA at Mackey Auto Group (Sales) was the best car buying experience of my life. Over a 40-year period, I have bought over 10 new cars and trucks for myself and my wife. Andrew Azotea was the delivery specialist that initiated the buying process, sending pictures of a new car that may have been of interest to my wife for the information on the car she was currently driving. I dreaded the car-buying process to close the deal once my wife was interested in the car. It would normally take me a month to find a local car dealership that would offer a favorable deal. Andrew sent an invoice and a detailed purchase order revising all of the costs and options for the 2024 Subaru Impreza RLA. Answered all of my questions by text, giving me the confidence to move forward with the cash deal for my wife s birthday present. With a few texts and pictures, Andrew took me off the market within the day. Andrew used suggestive selling to offer getting the plates and registration at the dealership, which was a big-time savings. On delivery day, we drove by and saw him polishing the new 2024 Subaru Impreza RLA. Birthday balloons were attached to the car flying in the wind. There were a few papers to be signed that took about 10 minutes. Andrew spent some time showing my wife the cars features and recommending electronic and music settings that would be best for her needs. My overall impression of the dealership and sales is a five-star rating. I was always met with a smile and a handshake from one or more of the sales team at Mackey Auto Group Sales during my visits. With great pleasure and without reservation, I am happy to take the time to review my buying experience, referencing the reasons listed in the writing above.

Excellent service and professional staff. They answered all questions in a friendly and informative manner.

6 months ago I purchased an Outback at Saratoga Ford. The whole process with Nicholas Dane and with finance was pleasant and efficient. Since then I had made a few calls with questions and was always promptly and courteously assisted. I love the car, and yesterday returned for a first service. Sid was pleasant, helpful, and had me in and out more quickly than I expected. I have no issue giving a 5 star review!

Excellent service! Fast, flexible, great communication, and honest! I used to never bring my car to a dealer, but Saratoga Subaru deserves your trust.

2016 Crosstrek I love, took in for service before a road trip and asked them to make sure everything was road worthy. They did an excellent job! Found a cracked steering box ( by test driving it) that was covered under warranty, without ever mentioning it fixed a rattle we mentioned that is now gone. So very pleased with this and previous services at this dealership.

I had a warranty issue with my 2021 Ford Bronco, and every time I brought it in for service, I was treated with kindness and respect by the entire staff, especially Danielle, one of the service advisors. Danielle went above and beyond to ensure I had a rental vehicle for as long as my Bronco was in the shop. She kept me informed of additional repairs that needed to be done and took care of everything under warranty. Danielle was not only professional but also incredibly understanding and caring. She is a true asset to Mackey Ford of Saratoga, and I couldn t have asked for a better experience.

Came in today for a oil change and tire rotation was there just over a hour very quick and knowledgeable and friendly

Andrew A was are salesmen. He was very patient and knowledgeable. Never pushy!! The entire staff was very friendly and accomodating. I would recommend Saratoga Subaru and Andrew to anyone wishing to purchase or even just test drive one of their cars.

I had a Ford GT500 service there and it was excellent. What was really nice since I made an appointment at 10:30 andtwo hours later Everything was done, including updating all the modules tires rotated, oil, change, etc. The waiting room is very big and spacious and I was able to work and use their Wi-Fi

I am new to owning a Ford Bronco after 30 years as a Jeep owner. I have been very pleased with the service at Saratoga Ford and will continue to use them to keep my Bronco in good order.

I have been going to Saratoga Ford for a while. Id like to talk about Sid, the Service Manager. I think the Car industry is one with alot of change in personnel. Opportunities open up for support, technicians, and management to either move closer to where they live, or take an advancement.... which is a great thing for employees! Selfishly, I like to see the same people, and know when I am getting service someone will remember me, that I do like to go over what my car needs, when was the last time it had such and such done, what is due next, etc. I like to go over the receipt as to what was done to the car afterwards. Where does it stand in its health, so to speak! Sid has been the constant for me. He knows me, and my car. He cares about building relationships, keeping me safe and my car in good working order. His offers of help are sincere, willing to give opinions if asked, and he wants the service to your vehicle to be top notch. I respect him, and glad I will see him when I come in for Service. I am grateful for his dedication!

Im not sure of the names of my technician or the guy behind the counter on 7/20/24, but they both impressed me. I had a 10:30am appointment, but they got me in early and the customer service rep suggested paying online to avoid the 3% debit/credit card service fee. Then, the maintenance on the car (new tires, 4x4 alignment, and front brake replacements) which I estimated based on googling how long the cumulative services would take to do, only took about 2 hours compared to the 3 hours that I was expecting. Very pleased with the service!

Kelsey was amazing. She explained the details of the process, was efficient, friendly and helpful.

Thank you Kelsey Almeida and team for fixing our car on short notice while we were vacationing in Saratoga! We were able to safely drive back home without any issues. Many thanks!!

Ray in the Ford service department is the best ever. He has weekly communication for updates of the vehicle in service and explains the identified problem of vehicle and options that Ford will provide. I feel confident that service will be top notch when using Ford because of the service Ray provides. Sheri McCarthy

Wonderful experience, met some really nice people !

I have been having my f150 serviced at Saratoga Ford for a couple of years. What brings me back each time is not just the service, but the customer service I receive. Ray the customer service representative is by far one of the best and most personable guy I ever had to deal with. Thank you to him for making my Ford experience exceptional.

I had a great experience with Saratoga Ford. My concerns were heard, addressed and resolved. I was kept in the loop the entire process. Ray was great I worked with him directly and he really cared and wanted to get things fixed the right way. I had to have my car towed there from another ford dealership that was not honoring my powertrain warranty. I can t thank the team at Saratoga ford enough. 10/10 recommend them.

Amazing experience from start to finish!!! HUGE Shout out to Dillon who sold me the car - knowledgeable, friendly, class act. Thank you as well to Mike and Jeff on the finance side - made me feel relaxed and at home with the whole process!! Look forward to future business!!

Tony Bovino is the best. This is my third Subaru I ve purchased from Tony/Saratoga Subaru. I will not go anywhere else.

The staff at Saratoga Subaru were a pleasure to deal with during our recent purchase of a 2023 Subaru Outback. Everyone we encountered was polite, knowledgeable, professional, and extremely helpful. AND we loved getting to know our new car during our 70-mile drive home. They also put out extra effort to get us a lost key fob.

Standard oil change and tire rotation. Wait was short so waited in the waiting room.

Toni went above and beyond to help me find what I was looking for, he also made sure everything went smoothly and quickly. 5 star

The service team at Saratoga Mackey Subaru were able to fit me into their schedule promptly when my local dealer could not. There was a 3 week wait at my local dealer while Mackey took care of my car the next day. Factory warranty service on the thermostat. Ben, the service contact was pleasant and professional. They even included a multi-point inspection at no charge. I look forward to returning to Mackey Subaru.

Bought a new 2024 Outback Onyx today from Andrew. Great guy to deal with, good no pressure salesman that shows honesty and integrity

I needed my air conditioning fixed; they did a great job!

Easy to make an appointment service was finished on time

Tony at Saratoga Subaru is a great salesperson to work with! All of our needs were met in a timely manner. This is the 4th Subaru we have leased with Saratoga Subaru. We are very pleased customers.

The team members at Ford and Subaru Mackey Autogroup are a great group of people to work with! Can t thank Rick, Dillon, Nick, and Jeff enough for all the work they ve done in less than 2 days.

I am re-evaluating my initial review of 2 stars, due to the fact that Saratoga Subaru has a qualified Sales Person that took very good care of us this last time, as I was trying to refinance my car, but ended up buying a new car, and Tony Bovino was the man to get the job done. Top notch sales man and you should definitely ask for him to help you in sales, took fantastic care of us this time, and changed my mind about Saratoga Subaru. I left my last review because the last time I leased a vehicle, it was a very bad experience: If you want to be ripped off as a customer, and get no customer service, go here. Once my lease is done, we will bring it back and go to Garvey Family of cars who always took amazing care of us before

We are very happy with the customer service at Saratoga Subaru. The staff was very knowledgeable and friendly.

AAA++

Very easy car buying experience. Tony was great to deal with and the car was ready when they promised.

Small task not major had me in and out

Everyone was phenomenal! I showed up on a Friday at 3:15pm with check engine light on and no appointment. It ended up being the thermo control valve and they replaced it. I was out in 2 hours!! Their customer service was top notch & Im so grateful that they fixed my vehicle to enable me to continue my 550 mile road trip. I highly recommend Saratoga Subaru!!!

Excellent experience leasing our second Subaru Forrester. Tony Bovino was efficient, knowledgeable, and wonderful to work with. Service Department is always first-rate at Mackey Autogroup Saratoga.

Such a wonderful and easy process. Tony made the entire process smooth as can be. Got everything I wanted in a new vehicle including the color. Highly recommend going here if youre ever in need of something new

Just purchased a new vehicle at Saratoga Subaru and had an excellent experience. Dillon s very personable, knowledgeable, had no problem answering any questions I had , helped me find exactly what I wanted. And Josh walked me through the financing, easily explained the process making it easy to understand stress free. Both made the car shopping experience an enjoyable one. Thank you to all!

Excellent service every time.

They got me out of a car I wasn t happy in and into something that fits me perfectly!

Absolute best service department I have encountered in over 55 years of driving. The Service Manager, PJ Yando and his staff bent over backwards to resolve all of the issues with the repair of my van. They even fought successfully with Corporate Headquarters on my behalf. Many thanks to the service staff at Saratoga Ford.

I had an absolutely amazing experience with the service department at Saratoga Ford . Honestly, the best dealership I ve ever worked with. Ray was very professional, extremely helpful and had my car done in a few hours . He went above and beyond to make sure my car was finished on time. I highly recommend getting your car serviced there . Thank you Ray and the other service members that provided such exceptional service .

I have bought 7 F150s from Mike and Andrew at Saratoga Ford and its always been an easy professional experience. Nice service dept dealing with Ray on minor warranty issues that came up

I had a scheduled appointment for 1:30pm didnt get to leave until 4pm. I went for an oil change and inspection. Needless to say it didnt pass inspection. They wanted to charge to do my brakes and rotors... Dont recommend service here. Go to a local garage

My second service experience with your team was once again very satisfactory. Not only was the issue (non operating rear seat) resolved , but the technician also checked the other seat to ensure the ssne issue would not occur and lubricated the mechanism fir it @just in case . More importantly, apparently the service for this issue included s once over checking the vehicle during which a n is fur with a failing car batter was identified. I elected to replace this item to reduce a pending failure. I would have not known about it without this courteous above and beyond, in my opinion, unexpected service. Thank you.

Great service,clean,polite,fast

World class people. Thank you for taking good care of my wife s truck!

They made me a deal that I could refuse! 10 s

I picked up my Ford Explorer on lease yesterday. Neil Callahan was my sales rep and he made the experience so pleasant.....everything went seamlessly. I turned in one vehicle and pick up the new one without a hitch. Making a good vehicle deal is not fun....unless you work with Neil....hes straight forward, keeps his word and knows his way around the business. He also has a crazy, good sense of humor if thats your style. I was more than satisfied. And I got a spectacular lease deal!

Sales person Andrew at Saratoga Ford is down to earth and very knowledgeable. Never felt pressured or intimidated like I have in the past at other dealerships. I ll recommend Andrew to any of my family or friends.

This place is amazing!! The customer service here is outstanding! So glad I bought my WRX here!!!!!

I am a retired GM and Ford auto mechanic. I took my F-150 to two other local Ford dealerships complaining of a very obvious rotational bearing noise in the front end and was told it was normal (it obviously wasn t) . I took the vehicle to Saratoga Ford for the noise and requested a technician accompany me on a road test. He heard the noise immediately and agreed it was far from normal . I left the truck with them and received a call a short time later, noise identified, and repaired. The whole experience was cooperative and professional. Service writer Danielle and tech Andrew both a credit to your dealership!

First time at Mackey. Needed 60,000 mile service and NYS inspection. Danielle was helpful and the Tech did a great job. Even was able to locate a part for my wipers that parts stores did not have in stock so my car would pass inspection. Definitely will keep going to Mackey.

I had emailed about a vehicle and received a prompt response from Nick. My husband and I drove up to see the vehicle and from the moment we arrived to signing the papers, the process went very well and smooth. I got a good price for my trade right off the bat and was very happy. Nick took the time to explain all the features of the car with me and made sure I understood everything. I highly recommend Saratoga Subaru if you are looking for a vehicle.

My family recently purchased a Ford Maverick, our salesperson Nicholas Dane was very honest and made the process of buying a new vehicle easy. Would recommend them to anyone.

The service members here are great! They are helpful, honest and timely.

FANTASTIC

Friendly, competent, timely service. Highly recommended.

Brought RV in for recall inspection. Informed that I had upcoming trip. Was told I would get a call as soon as parts arrived. Had to make call backs myself. After 9 days, called again. Tech said some parts are in, but not all, which made no sense and then said I could bring MH in Friday but they could not get to it until next week. Had to cancel trip and now paying for an overpriced hotel as a result. Just be upfront and honest from the beginning that Ford had no intention of helping me resolve the issue in timely manner. Very disappointing

Great job with our service

Very good Service Thank you so much

Had an issue with my power window not closing about an hour before an approaching storm. Danielle found a way to squeeze me in for service late on a Saturday afternoon to fix it temporarily until a part arrived the following Tuesday. Team got me in quickly Tuesday so I could get on my way for a long trip to NC. I m very grateful for such a great team!

The ford mechanics at macky ford are phenomenal

Neil was great to deal with. He made sure the truck I ordered was exactly what I wanted, and made sure to keep me updated throughout the build and delivery process.

It was fine. Not great or bad. Just fine

Tony in sales was incredibly helpful and knowledgable. He made sure everything was in order for us and make the car buying process seamless and quick!

The Saturday crew at Mackey Ford are the best. My car battery died all of a sudden. I asked them for help. Without hesitation they helped me and got me back on the road. The service manager was so super awesome. She was very professional and really cool. I recommend this place 100 percent

Saratoga Ford is a great place for service. They were able to get right on my car and get it done within a few days. Thank you very much guys and gals.

No pressure sales. Polite professional people around the entire dealership. Good truck with a fair trade in price!!

Personnel at the dealership were personable and the closing of the purchase went smoothly.

Went out of the way to take care of all my maintenance need on my Subaru. Did not have to wait long for repair. Also let me know of future upcoming maintenance to keep my vehicle in good condition just as I like it.

Friendly personnel and service was quick!

Todd L was amazing! He went above and beyond. He provided excellent customer service and his work ethic is impressive. Subaru service fixed my car right up! Top notch service all around.

Great place friendly people

Customer service was wonderful. Making the appointment was easy. We were greeted instantly and with a smile. Any and all of my questions were answered. The waiting area and bathrooms were very clean. The wait time was very short. This is our first service appointment here and probably the best service appointment Ive ever been to all thanks to the wonderful staff that assisted us today.

My wife & I, (75 & 68) respectively had a flat tire on I-87. We were fortunate to be able to get off the highway into Saratoga Ford. The service advisor and technician help us out and got us safely on our way. I was late in the workday on a Saturday afternoon and they went out of their way to help us. thx

Danielle was wonderful!

I bought the 2021 bronco sport. I went in as they were closing and tony sat down and explained everything and was happy to stay late to help with this process. Very easy going not pushy at all. Also the finance guy was very good as well and took his time to explain every detail. Thanks again Tony and the crew. Highly recommend ! Update: July 2023. Traded in the Bronco Sport a few months after purchasing it at another dealership. Had issues that were pending a recall we were told. Cat converter, brakes, idle control . Filled out papers for ford to refund balance of warranty. They sat on it for 6 months so far. Sales team was great but dont expect anything after the sale. Still waiting on your call mr Izzo . Ill be down soon to sit in the sales floor and wait there to chat. I m sure other customers would like to hear what I have to say.

Let me start by saying my salesperson, Andrew gets 5 stars. But anything to do with the finance dept gets a NEGATIVE 5 stars. I purchased the most expensive extended warranty coverage offered when I initially bought my vehicle. Unfortunately I totaled my vehicle a short time after and was entitled to a refund on the remaining amount of the unused extended warranty. I brought all the requested documents to the finance manager, Frank. Frank informed me that the the process could take 30-60 days before I would see the reimbursement check. After two months had passed, I stopped back in and asked Frank what the status of my refund was. He told me it had been submitted and I just needed to be patient. Too make this as short as possible, 5 months and I still had no check.I called and spoke with the new finance manager, Jack, and he said he would get back to me on the refund status. Jack never called me back. I stopped by the dealership on two different occasions to speak to him personally, but both days were his days off, so I left a message to have him call me, which he never did. Today, I stopped in and spoke to Jack personally. Jack, said he has no record that the paperwork was ever filed or even exists, why could he have not told me this three weeks ago. While I was in the office, Jack made a phone call to someone at corporate financing, I am assuming, only to find out that my refund request had been canceled. Unbelievable!! Before leaving, I told Jack that I expect a call tomorrow from Eric, the dealership GM. I m not gonna hold my breath waiting on his call

Excellent service!

I was charged 190 dollars to tell me my vehicle needed back brakes. Should have taken them a half hour to diagnose no way near 190 dollars

I am impressed with the truck center and pleased with the service! The garage is remarkably clean and organized and Nichole, the service person is amazing. The only reason I didn t give it 5 stars is because the parking lot/driveway is a nightmare! If you cannot handle, park or back your vehicle up, you are screwed!

Quick and Easy

Wonderful experience at Mackey Ford today when picking up my new Edge. Friendly staff, car was ready and in and out quickly signing all the paperwork. Salesperson showed me all the bells and whistles in my car. Love my new vehicle. This is my 4th Edge! Love them.

Fast, friendly, service

We had a wonderful experience buying a new car for my daughter for college. Eric, Dylan and Neal treated us great. From the minute we walked in they took care of us and never put any pressure on us at all. I give them my highest recommendation.

Called at the last minute. Todd fit me in and car was serviced promptly. As a bonus, everyone was kind to my dog, who was in the car when car trouble started.

Great people, great customer service

We appreciate the great service today at Saratoga Ford Suburu!

I have been bringing my cars to be serviced here for many years. Today my battery died, but I was able to get my car restarted. I called Mackey Subaru and they had me come straight over. They fit me into their schedule and had me back on the road, with my car, today. Everyone there is very kind and welcoming. I cant say enough good things about them!

I was very surprised how quickly they got me in for an inspection without an appointment

Saratoga Ford is absolutely great. The secondary paragraph has NOTHING to do with dealership, yet the company. PJ is fantastic!!! The ford company will not reimburse you if you fix your car prior to a recall coming out , even if you have all your paperwork. So basically, if your car doesn t run, park it in your driveway and hope that a recall is announced. Very sad

My car had a check engine light and I called Subaru and Todd said just to bring it in. asked if I had recently gotten fuel said already over 250 miles so brought it in and was put in for check. As it turned it was the gas cap which Todd told me to be sure it was locked down. Guess I have been fortunate it didt happen before. They also did a check on the car to be sure all was well before they had me leave Very thankful they are in here! KUDOS

Brandon, my Service Rep, was honest and caring . He applied a coupon that I had in order to save me money on work that was being done. He was willing to explain what was needed and why. He also serviced my daughter for an oil change. He worked with her on a problem that her Subaru had.

Honest, friendly, fantastic service! Neil helped me start to finish, great team all around! Highly recommend this dealership!

I ve tried multiple times to get my 2022 F350 in for warranty concerns and well I ve moved along to another dealership. My first experience I was treated poorly by the bigger guy in the service department because I screwed his customer over by needing a loaner car. After 3 days at the truck center I was told my truck was all set, The problem wasn t fixed and I repaired the issue myself. Now for my second attempt to have warranty work done has landed me at Warranty Ford in warrensburg. I m very disappointed I spent the level of money I did at this establishment to receive ZERO help when in need of warranty repairs.

My Escape is a good car, it gets great mileage, and I always get wonderful service at Saratoga Ford.

Personal timely service Have been a customer for many years

Great experience with PJ at Saratoga Ford. Would do service here again !

The service department goes above and beyond to get it right when fixing your car.

The staff at Saratoga Subaru/Ford in Saratoga NY. are very considerate and willing to do all they can to make you happy. Brandon the service manager for Subaru was very helpful and pleasant to talk to. Rated five stars... JD the operations administrator for both dealerships is also an asset to the dealerships. He comes highly recommended.

Last week I arrived early for my Subaru service appointment, only to be told that people had not showed up for work and that the earliest that my car could be looked at was in 1.5 hours. I chose not to wait, but made a new appointment for today at 2:00. Again, I showed up early for a NY inspection, oil change, and tire rotation. That relatively simple service took 1.5 hours, so I didn t get out of the dealership until 3:30. No apologies, so I suppose it was just business as usual.

Had the ability to buy a new car with Tony at Saratoga Subaru and the process was simple and any questions I had were answered quickly!

Nick and Frank were both super helpful and personable! They made the process as easy as possible. Love my new car!

I was looking for a Ford Maverick. Tony Bovino contacted me and let me know they had some coming in for December. He called me last week and let me know it was on its way. (2 months early) I picked it up yesterday. The process was easy. Tony was friendly and knowledgeable and honest. Frank the finance manager was friendly and answered my questions. Great experience! Highly recommend.

Staff was professional and friendly. Work scheduled was performed quickly and efficiently. The Commercial Manager took the time to assist me with an additional and pending Ford warranty issue.

What a great place to do business with. My salesman, Neil, had me in my new car in less than 24 hours once he got the car there Monday. Mind you I spoke with Neil on Saturday afternoon and he had the car there by Monday and by Tuesday Im driving off the lot. What better service could you ask for. Very friendly atmosphere at Mackey Ford in Saratoga Springs.

Quick and easy to deal with.

Nick at Saratoga Subaru was very patient and professional through the car buying process. Would recommend him to anyone local.

An update to confirm the Maverick was delivered as promised, at list price, and I am very happy with my vehicle. Neil, the sales manager, made the process very easy and when it came time to sign papers I was in and out in under 30 minutes.

Excellent service, very knowledgeable. I havent gone anywhere else since 1992. Love them!

Nick was great to work with! He made everything step of the way so easy and understandable. The buying process was so easy. Ill definitely get another subaru from Saratoga Subaru again!

Tony was fantastic to work with and made what could have been a very stressful process streamlined and easy.

This was a great experience. The staff was very welcoming and helpful, able to pull my information up right away and confirm the service. I waited in the waiting room and they had great wifi, I was able to work, get a drink. It was a great experience and I will continue to go back.

Professional service, with concern for the owners interests and concerns. Very personable.

I was able to walk out with my new car the same day before dinner time!

My car broke down on side of the road. After calling AAA we called New Country Subaru. Not only did they take me in right away but a nice service guy drove me to my appointment down the street. After sitting on the side of the road for 1 hour having people get annoyed with me that I broke down my faith was renewed with New Country Subaru as they treated me with kindness! Thank you! You did more than fix my car!

Service was done as promised and actually repaired a part that was cheaper and fixed the problem that a different garage said I needed major service to correct the issue. Extremely happy with Mackey Ford

Quick service

Service Department was efficient, friendly and professional. The service was performed in a timely manner. The waiting area is open and comfortable.

Brought my car in due to a check engine light and the dreaded wrench light. My cheap OBD reader would not read the DTCs, and the car has a 3rd party special calibration which requires special care. Saratoga Ford s code reader could not detect the issue, and they attempted to go through the 3rd party that owns the special calibration. Between the 3rd party and their other shops new advanced code reader, they were able to pinpoint the issue, repair the car and clear the codes. While the issue was fully resolved, it did take some time (no doubt due to the special calibration and the 3rd party being on the other side of the country). During that time, Danielle and PJ kept me up to date on what was happening with my car via e-mail, texts and phone calls. It was very reassuring to get updates as I was waiting! I feel the billing was very fair and my car was spotless and shiny when I went in to pick it up! At this point, I would highly recommend Mackey Automotive Groups Ford service to anyone looking for Ford or other service. They know that I will be back.

Service wasn t bad. I did an online appointment but apparently they aren t using the online anymore. I felt like It still should ve been honored because I wasn t aware that they weren t using the online aspect of their business but nonetheless they got me in right away. EVERY TIME I bring my vehicle to dealerships, for some reason are super expensive 1k+ but it is a dealership so I expected that for what needed to be done on my vehicle, but there wasn t there was one thing that wasn t fixed but they got me in scheduled quickly to get it looked at Better than where I bought the vehicle from so I m not really complaining

Danielle at the Ford service center was a pleasure to work with. She called me with updates every step of the way. Ford went above and beyond

Service was OK; the only thing that wasnt great was the fact that I had to wait approximately 2.5 hours to have my job completed, when I was originally quoted 1 hour on the phone. I waited about an hour and a half to go to the desk to ask how much longer it was going to be and I was told at least another half hour. I inquired further because I was quoted one hour and was told that itll be done shortly. Maybe 5-10 minutes after that, a representative came to me and apologized for the delay, giving the usual short staffed excuse, and told me that the car would be ready in 20 minutes. Maybe 10 minutes after that, my car was ready. I wonder if the reason for the delay was (a) they double booked the 10:00 am appointment and my car sat there or (b) they took their time with my car because it was for a recall and I wouldnt have to pay anything. I find it coincidental that my car was ready shortly after I asked about what the delay was for. To be clear, everything else was good.

Was contacted by Saratoga Ford on 19 December telling me that they had received the motor for the windshield wipers which was a recall and wanted to know when I could bring it in for service. I told them that could bring it in next week since I was on vacation and also had a check engine light on which I wanted to get looked at. The gentleman told me to bring it in on Wednesday, 27 Dec. in the afternoon and they would replace the wiper motor and do a diagnosis on the light. I arrive at the Saratoga Ford service department on the 27th at noon and try to check in. The lady behind the service counter said she does not have an appointment for me. I told her that someone from here had contacted me for the replacement of the recall part and told me to come in today. She checked with her colleague who knew nothing of this and they checked with some other people as well with no one knowing anything. I showed them the call on my phone to ensure it was Saratoga Ford and they confirmed it was. One of the employees said it could have been a salesman trying to get me in to sell my truck. This was a complete waste of time for me and I told them that I will not get my truck serviced there since I have no confidence in their dealership having felt taken advantage of. This is a very low quality dealership and do not recommend anyone conduct any business with Mackey Saratoga Ford.

Saratoga Ford has the greatest service department ! Knowledgeable- kind - helpful and most important, honest.

Such a positive experience from start to finish. Easy to get a quick appointment, ready for me, made sure they had my phone and email correctly, came to advise me car was ready and explained everything clearly and informatively. Sid very helpful.

I had the best experience at Saratoga Ford in purchasing a new Subaru. I knew the car I wanted and they made it happen within hours. For all the negative experiences I have been hearing about from other people trying to buy a new vehicle, Saratoga Ford proved that you can still buy a vehicle with great customer service and drive it away the same day. I also got a fair value on my trade-in. Nick Dane was my sale rep and it felt great buying a vehicle from a really great guy. I highly recommend buying a vehicle at Saratoga Ford.

Danielle got me right in for same day service. Tom shuttled me to work, even helped load the courtesy vehicle with my things. They made it easy! A++

Danielle and the team did an excellent job. Came in for one issue and they found another that needed to be resolved asap. They rush ordered the part and had it installed the next day. Very professional and courteous and kept me updated the entire time!

PJ showed me what true customer service is about. Quality service at an affordable price. Highly recommend him & his teams auto services

I recently purchased a 2012 Ford Taurus and needed to have my remote fixed and a new one activated they did it within 30 minutes both of my remotes now work Im very satisfied and I will be back to have my backup camera fixed

Kelsey explained all the services my Outback needed and was very informative about what to expect. When the technician Robert found some unexpected safety issues, they worked with me to get the work done quickly. It was a lot of work to do, and Robert got it done in time for me to get my kids from school-which was asking a lot from someone; meanwhile Kelsey had a back-up for me to have a ride just in case. Knowing that they care about the person and realize the customer has kids and family to keep safe or be there for means so much! I appreciate their effort and would recommend anyone whether they have a Subaru or not to have service done here.

Excellent!!! Kept me informed every step of the way. Very professional. Would highly recommend.

We appreciated Pamela and the technician team taking a second look for the suspension noise (at no additional cost) and finding the missing small boot that was creating so much noise. Between the two visits, I believe that the appropriate brake work was done and that my suspension system and components are sound.

Absolutely thrilled to have Mackey Subaru of Saratoga take care of my Forester. They are great at regular maintenance and super helpful in letting me know what preventive measures need to be taken for keeping my car running and safe. With the Express Service Scheduling I can pick out the day and time that suits me the best easily. I will definitely be back as I intend to keep this car for a long time!

Price for oil change is 20% more than other local Subaru dealers and they did not apply a 10% coupon that I gave them. I did not realize it until after I left the dealership.

This is undoubtedly the best experience I have had with the Saratoga Subaru service. I feel confident that the car has finally been repaired correctly. The new service manager, Sid really seems to know what he is doing and he was excellent as was the rest of his staff. I dont normally write reviews but in this case I believe it is well deserved.

Satisfied

Was given a price for a car starter when I got there to pick up my car the cost was over double what was quoted to me. I will never take my vehicle there for service again!

Pretty Good

This is the 3rd car Ive bought from this dealership! As always, a great team to work with!

PJ and Ray are amazing to work with. I received amazing service and definitely return!

Jeff and Andrew were great to work with. They went above and beyond.

Had a great experience working with Neil Callahan to secure our new Subaru Forester. We were previously looking at a different one from a different, affiliated dealership and he had that vehicle shipped down to save me a two hour drive. Ended up getting us a newer model, with less mileage that we were extremely happy with. Everything went very smoothly at Mackey and Neil was helpful getting through a couple of hiccups on the insurance side of things. Would strongly recommend both Mackey Auto Group and Neil for anyone that is looking for a new or used car!