Lowe's Home Improvement in Saratoga Springs

Free dog in a bucket

Good clearances today.

They all know our ESA and he brightens their day.

Good selection and very organized

Absolutely terrible selection of pressure treated lumber at least the dimensions i was looking for

The worst customer experience. I was a contractor and generally avoided Lowe s as a business practice.m. Shame on me for trusting them with a simple appliance sale. It s not worth any bargain they offer . From delivery to store management.

Clean courteous professional staff. Well stocked.

Went and got my Christmas tree from them today. The staff was super friendly and helped me out quite a bit.

One of the ladies in receiving is rude to everyone

Just didnt have exactly what I needed. Had to compromise

Had great help today getting lumber out to the truck thank you

My husband tried calling when someone picked up the phone and in the background you could hear to people saying you take no you take it then just hang up, they did . We just spent a lot of money there. And got hung up on not once but there times. You dont want to work quit. Saratoga lowes shame on you. The plumbing department needs to learn respect.

Very convenient to where I live...prices are high on some things...but, so is everything

Hardware store

I would give a minus star if I could. Asked for help finding the size of my aerator and the employees response was I have no idea

Ashley at customer service desk was very rude to me during my visit. I asked a simple question and she ignored me and took other customers instead. I dont believe ashley should be a representative at customer service

Bought our kitchen cabinets from Lowes. Our kitchen Specialist was Laura Scala. She was amazing in helping us with the process of ordering the cabinets. She went above and beyond, from start to finish in helping us and the contractor get materials we needed from the supplier to complete our renovation. Thank you so much.

The guy Jon in electrical is an idiot the appliance area is a joke I will not ever step foot in the Saratoga springs store again .

Lowes has gotten harder to checkout. I used to have a loyalty card that identified me, and as a veteran, it applied a discount on eligible merchandise. Now, after I ring my items up I have to enter my phone number and then someone has to come and look at my drivers license to verify my identity.

1-Star for this visit. We ordered a picnic table online, assembled, and ready for pickup on the 5th. Called and inquired about the order and was told it was not assembled. Went to the store and needed to cancel the original order and repurchase because of the free assembly fee. Had to get the table unassembled because the store had no one to put it together. They blamed it on the website. But, to me, its just another example of big business attempting to get more done with fewer employees at the cost of satisfied customers.

Had what I was looking for after searching 5 other stores

Great service and helpful staff, but I know my way around so little needed

Simply purchased a John Deere E140. Noticed the left rear tire was flat. They brought it to the back of the store to swap the tire because there were a couple holes in it. 1.5 later they came back up front and loaded it onto the truck. Once we got home we noticed the tire was flat. And found the couple of holes still in the tire. Not only was the customer service horrible but the laziness is unbelievable. Don t tell someone you ll change the tire And then don t do it.

Great Customer service from Kyle, Angelique and Chris!

Large selection of flooring needed for the job I was doing

Lowes has an answer for your projects for the current n future...all under one roof

Buyer Beware I purchased a refrigerator for deliver on April 1. As it was being brought into the house I observed several dents and scrapes on the doors and side of the unit. I took photos as well as the delivery driver. I accepted the refrigerator because the delivery team took my original refrigerator out of the house. I called the store and spoke to a manager (Casey) She informed me that in order for the store to order a replacement I would have to pay for a new refrigerator before they could deliver a replacement. I tried to discuss this ridiculous requirement but was cut off repeatedly by Casey and was finally told this is the rule deal with it I paid for a new refrigerator and it was as delivered several days later. I met the truck in the driveway and asked the driver to unwrap the unit and to my surprise it was also damaged. I sent the refrigerator away and called corporate, they apologized but stood fast on the rule of the customer paying for a replacement of a damaged appliance. It is now April 16 and the second charge is still on my credit card and no answers from Lowe s. Folks think twice about Lowe s when making a major purchase. Update: April 17 Lowe s refunded most of the amount on my credit card but somehow is still $86 short. It never ends with Lowe s.

Employees argue who going to load us up.

The employees were unable and unwilling to create estimates for large purchases. Very disappointed in the quality of customer service.

Best of all Lowes. If you aint high you best be at Lowes

Most everything I needed

Update: theyve stepped up their game a bit over the past few months, and its my regular hardware store again. Lowes had been in decline for awhile in my opinion. I used to avoid home depot and I still do but that might change. Every time I leave an online pickup order from this Lowes there is always a problem and I have since stopped using this service. I try to go to ace hardware now and I only go here in a pinch. The customer service is sorely lacking and I prefer to ship elsewhere.

Good

Steve was great helping us find a laundry water shut off valve and then the toilet flushing mechanism in the plumbing dept. Hes very knowledgeable.

Great place to get building materials

Purchased a Hisense French door refrigerator. Model # HRF266N6CSE. The refrigerator does not maintain its proper temperature and needs repair. Hisense Customer Service, if you can even call it that, is TERRIBLE to NON EXISTENT. For a business to have this bad of a customer service makes you ponder how they can still be existence as a company. At the time of the initial purchase, I also purchased a 5 year protection plan. Attempting to speak with a customer service person of Lowes Protection plan is almost impossible. I was sent an e mail link which was to direct me to a dash board which is to assist you in repair support. After filling out the support form and hitting submit. I received an error message. This happened over seven times. So, the product that I purchased doesnt work, this website that is suppose to assist you doesnt work and trying to speak with an actual person is nearly impossible. Read the disastrous reviews of Hisense products. Lowes should consider dropping this brand from their stores. An executive of Lowes should try to utilize the protection plan process and see what garbage they are selling to the public. After an hour and fifteen minutes I was able to speak to a support person. I was advised that a service repair provider would not be available for at least 10 days and I should receive a call back from someone in approximately 2 days. Lowes, you need to do better.

Meh. Service is just awful .

waited on the phone for over 20 minutes and no one ever even picked up.

My 1 star is for the non-delivery of a set of garage doors. I ordered a 2 garage doors and wanted them delivered on a Saturday, all set up very easily. Saturday came and close to 3:30 - 4:00pm I get a text saying they are near so I am on the look out. 5:10pm I receive a text telling me they are delivered. I look in my driveway and nothing is there. I call Lowes customer service and tell them and they say that indeed they did deliver them and go to describing the garage the doors were left in front of which was not mine. Customer service scheduled another delivery for the

Great store with great customer service.

Vickie in the pain department blew me away, she is a hardworking and professional asset to Lowe s!

Had all the window cleaning supplies I needed. Their prices are lower than everywhere else.

Its Lowes!

Hot solar lights

Go woke go broke..But what you need is there 90% of the time

Lots of flowers and soil

Update. Bought a weed wacker. They would have had a $3000 sale if they had the lawn tractor I wanted. I was there for soil and plants. What the heck is going with the cost and quality of plants. It is outrageous, you are going to have huge loss. Will be buying plants from somewhere else.

They have EVERYTHING ! BUT, you better know what your looking for or you will be following most of the help around for hours. LOL

Self checkout is finally here, helping alleviate the previously guaranteed wait in line to check out. Thank you Lowes! I do usually find it harder to find things here compared to Home Depot, even when using the Lowes app. Not sure if thats specific to this location or all Lowes.

The Lowes in Saratoga was great. The customer service we received was spot on and they had what we was looking for in stock. Went home with a washer and dryer. Thank you Lowes.

Love Lowes my favorite home improvement store, associates are very pleasant and helpful and very competitive pricing .

Love shopping here. They pretty much always have what I need.

Halloween decorations coming out full force in July. God help us.

It was lowes. Nothing special to write about

Went to order carpet there wasnt one person that could help me

People were very helpful.

Love lowes

Excellent employee help. Miranda was was very friendly,very happy, willing to carry on a conversation. Loved the excitement she had about her job.

i love lowes

You know I have come to love this store. The people are so friendly and I know where everything is now. Prices are high as they are everywhere.

Clean, NFL on the radio, plenty of staff available, can t complain.

So many times I end up here with no clue what or why. Thankfully the crew has always been very patient and helpful each time. They carry a nice selection of non-pressure treated lumber that is hard to find elsewhere.

1 of my favorite stores.

Love the store except the fact NO cashiers. There was a young woman to assist with self-checkout but there are people who are technically challenged.

The people at the customer service desk would not warranty a broken kobalt tool for me because they did not have the kobalt version anymore and said I would have to call the customer service number. Guess what, I called and they told me the store should give me a craftsman equivalent. Went back in and told them all this, and they still would not help me out. I went to a different branch the next day and was in and out within 5min with a new craftsman tool essentially no questions asked.

Always can find what you need.

Nice and clean lots of products for sale.

Great Assistant Manager

I made the mistake of choosing Lowe s install my vinyl wood flooring. I elected to pick up the items (on 10/25) to avoid the $80 delivery fee, I assumed I got everything as no one said otherwise. I found out I was missing 2 items, one of which was on special order and expected to be delivered on 10/30. On 10/30 I call Lowe s and was told the item was being shipped directly to the contractor and that was expected on 11/6. 11/6 I go to Lowe s and they tell me the item is probably on the truck out back but they wouldn t know until it was unloaded that night. Josh the flooring supervisor was extremely unhelpful and when questioned about where my item was and any compensation for my time, he stated it is what it is . 20 minutes after I left the store I received a call from a flooring associate saying the item I was waiting for has been in the store since 10/30 and they had no idea. Josh the supervisor should have made that call. I talked to Jeff the assistant store manager, his body language told me he couldn t have cared less and threw a gift card at me to get me out of there. Lowe s Wilton is very unorganized and they have no idea what they re doing, avoid at all costs.

Great place for all your needs, love the curbside pickup

The store is neat and clean but there is absolutely no staff -

Great helpful staff with my plumbing questions.

Several associates at the Saratoga Springs Lowes went above and beyond to help me sort out the problem I had in dealing with the delivery of cabinets I ordered online. They were to be delivered from Latham store. For more info on my problem, see my review of the Latham store of the horrible customer service.

We enjoy the craft days they do for the kids. The staff is helpful and friendly.

AO Smith hot water heaters that are sold by Lowes are unreliable and do not last. Do not buy an AO Smith hot water heater. I have 2, that each lasted less than 5 years, company replaced one but did not cover labor, did NOT replace second even though it is clearly a faulty product

Have to say over the years Ive been a Home Depot guy, but lately Ive been finding myself more and more inside Lowes.

They dont tell you when you buy any appliances that you only have 48 hours to return it I spent alot of money to get appliances there i had a problem with them but did not find out till having the installed 3 days later only to find out then about there policy Im so disappointed after all the money I spent with them over the years I feel that they let me down

Very helpful

Home Depot is right across the street but Lowes has better service, selection and prices

Nice place Clean and efficient. And very helpful.

Find what you need

Ordered a microwave online, got $5.00 off an already great price. Pleasure doing business with them

Associates were very helpful

Say they have things in stock online but when you get there they dont but most of the time you can get what you need

Always a great experience at the Saratoga Springs, NY store. Staff was friendly and helpful as always.

Great place for all your home improvement needs! A wide variety of items available! Their prices are reasonable! I would recommend it for sure!

Found exactly what I was looking for thanks to the staff. Great place!

Staff was very helpful and pleasant

Well stocked store! Wish we has them stocked like this in Westchester County.

I spent several thousand dollars on a new front door (including installation). The installation went well but did not include screw covers that probably cost one dollar. The installer said it wasnt his problem because the store didnt send him. Andy from the store, who was quick to sell me the door, stopped responding to my emails. Ive spoken to probably 5 separate individuals thereafter and was twice sent the wrong item. Im going to the store next because nobody can resolve this. Very disappointed. If I could give zero stars, I would.

Melvin was a G

Ruined a brand new refrigerator in delivery.

The employees are great to deal with the store was clean and well organized and customer service was very pleasant. The missing star is due solely to cooperate eliminating store delivery by there own employed and outsourcing it. Wouldnt want a contractor giving my business a bad rep because they decided to cancel last minute on 5 scheduled deliveries.

Ordered a fridge. Waited around all day, missing a day of work, in order to receive delivery. The only place I went all day was to the bathroom. Delivery driver claims that they attempted delivery. They did not. It took 2 hours and 15 minutes of being on hold before someone could confirm that the driver moved on with his life while my food defrosted on the counter. Corporate transferred me to this store, as the shipping store. This store informed me that they use a 3rd party for deliveries and that they have no control over their actions. I was informed that they best they could do was delivery on Monday, which will cause me to lose another day of work. I would crawl across broken glass to avoid ever dealing with Lowes again, and specifically this store and their delivery service. If I could give negative stars, I would.

Love the garden center here

Lots of great tools and supplies

Extremely frustrating to get a hold of anyone to get a question answered. No one answers the phone. Not even in customer service.

Im not sure whats going on here anymore..... And neither do the employees. Its horrible. Simple fence order turned into a disaster spread out over 5 or 6 different stops there and I still dont have everything I need to install it....phone is a infinite hold that ended with being hung up on to make the noise go away. There totally not what they were even 2 years ago. Employees move slowly if at all, phone calls are a nightmare. Dont go here

Shop here just about every week.

Just asking a man about a spark plug. He emeditly became rude and unhelpful. I responded that I needed information on a lawnmower and the mobile steps where in the way. Edit: there was women employee helping an elderly man with his heavy bags into his vehicle, I thanked her for helping him.

Has a lot to offer

Dave in painting has always been helpful each time I go there. I often forget to leave a review but hes always gone above and beyond.

Brad Dunkin refused a refund with a receipt within 90 days. On top of that the evergreen I bought has a full 1 year warranty. Brad states we dont accept dead plants. Brad was trying to give me store credit when I had a receipt and it was purchased within 90 days! Brad told me store policy was store credit and NOT a refund. It is clearly stated under returns for plants the word refund is CLEARLY stated. Corporate also disagreed with Brad and customer service gave me a full refund. Brad has poor customer service skills should not be assistant manager. God help any future patrons wanting a refund. PLEASE hire a new assistant manager. Brad is not the right one for your store.

It s just like every other lowes they have everyting but what your looking for

Very helpful staff. If you cant find it in small business, as good as a big box can be.

The associates were very helpful and they always seem to have what I went there for

Standard Lowes I love the place

Always has what I need

These are the most polite employees of any Lowes or home Depot. Plenty of stock, appliances, windows, lumber etc. Very good big box store when needed.

I love shopping here , Theres always a lot to look at . Get ideas for upcoming projects ,Always looking to fix up my home .And the staff is very helpful when I cant find something.

Very helpful people when you need help

Such no cashiers home depot from on

Horrible experience with appliances. Lowes sells extended warranties and contracts with a sham company G&G Appliance. Neither have resolved a customer and leave the customer high and dry. I will never buy another appliance from Lowes and neither should you.

Charged for a return due to computer and store associate screw up. For 8 flat washers. Just ridiculous!

Always have what i need at great prices

Staff was very helpful. I was buying a patio door, and they steered me to some great discounts that were available.

I had a great experience with Lowes because the manager helped me with an issue I had with moving a toilet to my car and even gave me a nice deal. I highly recommend this store. It is most likely where I will be getting most of my house stuff just cause of that one nice interaction I had with the store manager.

Always have what I need. Staff extra friendly and willing to help.