Saratoga Subaru in Saratoga Springs

Got my brakes fixed quickly, and without hassle. Great, friendly customer service. They kept me in the loop with how the repairs were going so there wouldnt be any surprises. Definitely recommend!

My experience at Saratoga Subaru was amazing and super easy from start to finish. If you have the opportunity to work with Tony, I would highly recommend him. He was knowledgable, polite, professional and made the entire process stress free. 10/10 experience all around, I could not be happier with my purchase.

My sales person was A.Azotea. He was wonderful. Totally knowledgeble, patient, no pressure at all. This my second Suburu from Saratoga Suburu.

a wonderful experience. Very professional, quick and timely. Cost was reasonable for the tires

cars in tip top shape so good!!

I had such a great experience at Saratoga Subaru I wouldn t have changed anything. I m really glad that I got a Subaru

I had a great experience at Saratoga Subaru. My salesman Tyler was professional, courteous, and genuine. Cant recommend him or Saratoga Subaru enough.

Great maintenance crew here. They fix cars pretty fast and provide professional service to all cars.

Excellent service and work. Everyone was very polite, positive and helpful.

I have been trying to get a $2000 refund on an extended warranty for SIX MONTHS. Jeff Carrington cant find the time to call me back, much less help me. PS. I bought two cars at the same time this spring. Big mistake on choice of dealership..

Everyone at the service center is nice and the work is quality.

Jeff Carrington has been someone I have worked with for over 20 years buying cars from. He is the most exceptional client service professional I have ever worked with which is why I continue to go back to him.

Service department RUDE and not helpful. Would give 0 stars if possible. STAY AWAY

I brought my 2018 subaru wrx into saratoga subaru for them to check out a few of my issues with my vehicle. (CEL) Kelsey was amazing, she texted me every step of the way. She was very polite, professional and explained everything to me.

I purchased an Outback in February 2021. The experience was smooth and I believe Tony was the gentleman who assisted me. I bought my car there routinely to be serviced again great service. The reason for 1 star is because for over a month Ive been attempting to contact someone in the finance dept to discuss ending my maintenance plan since I was moving out of state and they could no longer honor it obviously. Ive left countless message on their VM and with the sales dept, who actually answer my calls, and havent received not one call back. The entire situation for the last 3.5 yrs was positive, however if its not positive across the board, it brings down the overall experience.

I know, I know. A lot of people say that dealerships cost more than other places for any work on your car. But I go to Saratoga Subaru because they always take care of me. Sid and Kelsey are awesome, and always willing to help. They go out of their way to make sure my car is taken care of. I appreciate that a lot.

Awful! I was a faithful customer and trusted them to service my 2017 CrossTrek . In the 57,000 miles I have had and maintained per recommended service I have had 3 sets of brakes! THREE! the last time when I questioned why I was told . Well you never had the brake maintenance done. Oh because when I had tires rotated and wheels aligned you didn t feather dusted them . I m done! Never again! And the manager Sid never replied to emails or voice messages!

Very deceptive. I bought my new vehicle here and was given all these great service accommodations that came with the vehicle. I was told anything I might need can come from anywhere in the country that services Subaru. I bought this vehicle to move across country and explicitly said that. Now that I ve moved across country, certain packages that were available to me anywhere that services Subaru are now only available at that specific Subaru. I checked my contract and sure enough it states only available at this dealership. Funny because that s not what I was told when purchasing the vehicle. I would not recommend this place if my life depended on it. I ve called MULTIPLE times and left voicemail after voicemail and was never contacted again. If you like being lied to and scammed , this is the place for you!!

Tony is the best. This is my 4th Subaru and it was the easiest car buying expirence I ve ever had. I worked with several dealerships and Tony was able to get me exactly where I wanted to be. Other dealerships didn t know how he did it, but he did. I won t go anywhere else for my Subaru purchases again.

Had agreed upon out the door price for make, model, color. Arrive and find out desired color is 1k more due to demand. Wanted deposit before agreeing on a price. Dealership in Troy gave me a better out the door price and did not charge 1k more for the desired color. Dealership in Troy also offered better financing at 2.5%. Hopefully my next car will come via Amazon Prime in 2030...

Great service department. Employees are all super nice and friendly.

Even though we didnt get to the deal I wanted, Dillon was professional, friendly, informed, and most importantly respected my time with a test drive and appraisal in less than thirty minutes. Stop by and see what they can do for you.

Guy tells me 1.9 hours for install and flash.... car was done in 10 mins. I get how flat rate works but come on guys do better.. also broke one of the bolts off into the ecu bracket and didnt even mention it.. guy at service desk also didnt know nothing about cars

Gotten my dream car this weekend!!! The experience was just top notch terrific. Andrew Azotea was the best car sales man ive ever dealt with, absolutly love the guy! The whole proccess was supper smooth, hassle and worry free! Jeff the sales manager make the whole experice 1000 times better! Would always buy my future cars here and will highly recommend this place to all my friends and family!

Kelsey is by far your best Service advisor & Rick the handsome salesman made me feel welcome at the dealership. Very good experience at Subaru. Love you guys! -Justin

My daughters 2024 vehicle had an obvious vibration at interstate speeds. I immediately reached out to Mackey Subaru and had a pleasant conversation with Sid, the service manager, at approximately 1300. I requested some help and he scheduled an appointment, assuring me hed have a technician review the situation. By 1430, the vehicle was being reviewed by Zach and by 1530, the issue was located and addressed. Thank you Zach for your expert professionalism. And, thank you Sid for your pleasant, supportive, knowledgeable action. As well, thank you Mackey Subaru for ensuring my daughters vehicle is safe and sound. All future service appointments and maintenance for both our Subarus will be scheduled at Mackey Subaru!

Last month I purchased a 2024 Subaru Forester Sport. Dillon was great, he walked me through all the details of my options, answered all my questions,very informative and helpful. The best to work with. And Josh made the finance aspect seamless. Very happy with my purchase

Great Service Department

Had two recent experiences at Saratoga Subaru and have been happy each time. About a month ago, we ran into an issue with the Thermal Control Valve on our 2020 Outback Premium. Brought it in and it was taken care of no issues. This past Monday, I brought the car in for Rear Brakes. Called around previously thinking that some of the other garages around here would have a better deal--Saratoga Subaru was the best option. Appointment was scheduled for 8AM and I believe I was out of there around 10AM. I will definitely be bringing my car back in the future. Thank you!

The service department is always great. The credit card surcharge was a surprise however.

I go to this dealership for maintenance on my suburu and repairs. The evaluation is always honest and the work is done right the first time. Prices are fair as well and the employees are very friendly. A+ to Saratoga Suburu. Thank you!

Excellent all around

We were driving home from vacation and suddenly a number of warning lights came on. We stopped here as it was the closest dealership to get it checked out. Brandon at the service desk not only worked us into his schedule in 15 minutes but also provided a quick diagnosis, information for us to decide if we wanted to fix now or fix when we get to our home dealership as well as what steps to take in the meantime. Great customer service and very informative.

Sales managers very friendly.

Fast service, friendly people, excellent customer service and a pleasant waiting room.

I had an awesome experience dealing with Brandon at Saratoga Subaru. Brandon was so kind, knowledgeable and has great follow- through. Brandon is a GREAT asset to your Service Department as he is top notch. I loved having Harley the dog there for the customers. That really shows you care for customers and dogs. I took Harley to the waiting room and there were so many smiles and interactions with her. Nice . Thank you Brandon Tracy

Great people and selection

Recently I unexpectedly (on the Northway) needed a new transmission. The display panel lit up with every icon. It was over the 4th of July holiday. Luckily the dealership was open on that Monday. There was Sid (the Service Manager) manning the fort at the Service Desk. I got there at 7:30 am when they open--with NO appointment. He diagnosed it before I finished my details. Sid had a loaner for me, they had the parts in stock, and work was started right away. I had my car back in the afternoon! Sid does everything in his power to help you. He is a great listener (of what happened, or what you need...), very knowledgable, and kind. I felt relief in seeing him! Sid, and Brandon at the Service Desk, are a great team. I really value seeing them when I come in for service. I feel as if my car is in good hands. Brandon is very good at going over your invoice, what service was completed, and answering your questions. (When scheduling routine service he never fails to get your car facts in front of him, to what is needed).That afternoon it was good to see him as I knew he would explain (and not rush) what had been done to the car. In addition, I usually have the same technician, Dennis, work on my car. I dont ask, but Im always thankful when it is Dennis. This is what going to get your car serviced should be like; and especially when you have an emergency; Im glad to be with this team! And thank each of them.

Terrible communication, analysis and time management. Do yourself a favor and go somewhere that they care about customers.

I now drive an Ascent thanks to Dylan at Saratoga Subaru. I told him exactly what I wanted and he helped me get it without the typical pushy salesman behavior. This is the 7th dealership in which I purchased a vehicle from and honestly the only one I d be happy to return to.

Very friendly and helpful

I can t speak highly enough about the service team at Saratoga Subaru particularly Sid, the service manager. My son had countless issues with his 2009 Subaru Forester that he purchased from a private owner. He brought it into Saratoga Subaru due the the check engine light coming on and his NYS inspection was due. Upon diagnosing the problem Sid, the service manager, did everything in his power to deliver the best customer service experience one can receive. Sid was extremely courteous, knowledgeable and most importantly honest. He went above and beyond to help our son with the repairs needed to get his car back on the road. He even gave him a service loaner vehicle while they figured out the problem. That was amazing considering he did not purchase the vehicle from Saratoga Subaru. Sid consistently kept us informed about the repairs and was always pleasant on the phone and in person. Through it all our son ended up needing a new engine. Sid was upfront and honest in telling us the pros and cons to repairing this vehicle given the age. It worked out in the end. Thanks to Sid s honesty regarding the repair costs, our son decided to purchase another vehicle. It s a happy ending despite the initial headache. In these challenging times life is good when you have people like Sid and the service team at Saratoga Subaru to go above and beyond to help their customer. Thank you Sid. You are true professional!

Subaru Sales team (Tony Bovino) is 5 stars, straightforward and transparent, very pleased. Subaru Parts team (Michael Deweese) is 5 stars, very helpful with providing the right part and knowledgeable with all vehicles and parts. Subaru Service team is 5 star. Service Manager (Sid Nareindra) was very helpful in correcting an invoice issue, going above and beyond. Thank you!

Went in with a tire that was leaking air. They quoted me the $50 for the tire patch and told me it could change depending on how many patches they had to do. I waited 30 plus minutes for the worker to come and tell me that I would have to leave my car overnight and have all four tires replaced. I asked them why all four had to be replaced since the car only had 17,000 mi on it. And they made up a lie how it wouldnt work correctly if they werent all replaced. Which after speaking with two service managers at two separate dealerships they told me that it wasnt true. I asked them to just put the tire back on so I could go to North country Subaru in Queensbury which has amazing service. They told me that they couldnt do that because the tire would be flat. However, Ive been driving the same car with leaking air in the tire for over 2 weeks and its been fine. I told them regardless. I couldnt leave my car overnight because I had no way to get home and they told me they didnt have any rentals. The worker left and came back and said that somehow they miraculously found a rental that they would need back the next day. So they would keep my car overnight. They quoted me $1,200. However, each tire online were found for only 145. When I price matched the tires they made it seem like a big deal that they were doing me some big favor because that was just about the price that they pay for them. So now they wouldnt make any money. The whole experience was awful, I felt trapped as they wouldnt let me just leave with my tire on. I definitely got ripped off $1,000 when they couldve just replaced the one tire. They also threw my tires out and didnt give them back although I asked which is a bummer because nothing was wrong with the other 3. Definitely would not recommend going here unless you want to spend way more than you need to.

Andrew at Saratoga Subaru is the most attentive, kind and pressure-free car salesman I ve ever worked with. I have been very indecisive throughout the entire process and he has never rushed me or made me feel bad about it. He s given me every tidbit of information I ve asked for and walked me through every detail you could think of.

I had a fantastic purchase experience at my Wilton Subaru dealer. They were informative, low pressure, and met my needs really well. Ill end up going back to them for service, and Im really enjoying the new car. I definitely recommend giving them a try, if you are looking for a Subaru.

Express service was done in reasonable time and the staff is professional The fee charged for an oil change and tire rotation is extremely excessive

Friendly, professinal, helpful and easy going atmosphere. I cant speak for the other car brands that are located in the same location, but my experience with Saratoga Subaru was good.

Clean spaces, very friendly, and extremely helpful: they were able to replace our starter in a day while other places were quoting a week or even two. Definitely would use them again if I need service in the area.

Bunch of thieves. Make sure you do your calculations before buying anything from here. They gave me a high interest rate and told me it s due to my low credit score, I went to another Subaru dealership that said that my credit score was actually 20 points higher than what these guys were saying it was. Glad I didn t buy my car from here. Don t know how places like this stay in business.

This dealership chose to waste an hour and a half of my husbands time before deciding to tell him that the part for the recall that was made clear at the start of the appointment was unavailable.

Brought my car in for a battery failure issue and to adhere a piece of trim back to the car door. They replaced the module to prevent my battery from draining (hopefully) but in doing so, they scratched my entire display screen up. When I picked it up, the module was not working, they hadnt even replaced the fuse back in (so I know they didnt check to ensure this resolved the battery issue). And they told me the piece of trim wasnt loose. I showed them where it was loose, and they told me theyd have to order trim for the entire car and charge me to replace it all. Long story short, neither of my car issues were fixed.

Love Sti s Subaru: More than Just a Car Subaru is a Japanese automaker that has gained a loyal following around the world for its unique combination of performance, reliability, and versatility. Founded in 1953, Subaru has a long history of producing vehicles that are well-suited for a variety of lifestyles and driving conditions. One of Subarus key strengths is its commitment to all-wheel drive (AWD) technology. Unlike many other automakers, who offer AWD as an optional feature on some models, Subaru includes AWD as standard on most of its vehicles. This has helped Subaru vehicles to gain a reputation for being capable and sure-footed in adverse weather conditions, such as snow and rain. Another key feature of Subaru vehicles is their boxer engine design. The boxer engine, which features horizontally opposed cylinders, provides a lower center of gravity compared to traditional engines, which are typically mounted vertically. This gives Subaru vehicles better stability and handling, particularly in corners and on rough terrain. In addition to their performance and reliability, Subaru vehicles are also known for their practicality and versatility. Many Subaru models, such as the Outback and Forester, offer ample cargo space and off-road capabilities, making them ideal for outdoor enthusiasts and families alike. Subarus commitment to safety is also a major selling point for many customers. Subaru vehicles consistently receive high marks in safety tests, thanks to features such as Subarus EyeSight driver-assist system, which includes features like adaptive cruise control and lane-keeping assist. Overall, Subarus combination of performance, reliability, versatility, and safety has helped it build a strong and loyal customer base. With a focus on innovation and a dedication to meeting the needs of its customers, Subaru is well-positioned to continue its success in the automotive industry for years to come.

on March 12 my husband stopped in and spoke with a sales person told him what we were looking for in the wilderness. He said he could have one here by the end of the week so we told him our trade we were trying to work out a deal back-and-forth so on Wednesday night, the business manager called us gave us some numbers. We told him we weren t satisfied with the numbers. He said OK I will work on this and get back to you tomorrow. They sent us a wilderness window sticker so we can see what we were buying then proceeded to call my husband Wednesday night and wanted him to come in this morning Just so they can try and put us into limited not even the same car we were working numbers on. I also let them know that I wouldn t be there in person myself because I was just finished up my last chemo treatment so I listened in on the phone. Jeff tried to tell my husband That he could put us in the limited it was the same as the wilderness. I spoke up on the phone and I said no that is not what we agreed on told my husband to come home. I hung up the phone ,Jeff told my husband that the wilderness was for someone in her 30s anyway And he could see why he wanted out of the Dodge very unprofessional I have never heard of a car dealership saying those kinds of things to someone so buyer beware this is bait and switch if you ask me , my husband also told them we did not want our credit run until we knew we can make a deal and they reassured us. They were gonna come in at our numbers so we let them run our credit now we have inquiries on our credit and no new vehicle

Saratoga Subarus employees have always been courteous , informative and wonderful in servicing our two Foresters. We have referred them to friends of ours and they concur.

The only place that I can feel comfortable in having my wrx serviced

I bought a car 2 years ago just got a flat the spare underneath does not go to the vehicle an their was a recall that was never tooken care of an now it cant be fix wish the guy selling me the car would have let me know or even took care of the issue before hand but I think he just wanted it gone because of the issue Im upset but I learned my lesson

Called and checked price for an oil change and was told 80-105 and made an appointment and my girlfriend had to take it. They charged her over 200 and didn t even fill it up all the way with oil, her low oil light came on on the way home and was maybe half filled if that

Fantastic experience from sales to service! Scott was very helpful finding a car for our daughter. Syd and Brandon in Service made sure everything was taken care of and kept us in the loop the entire time. I highly recommend Saratoga Subaru for your next vehicle or service need.

In and out in reasonable time, service advisor friendly and helpful. Total price what I expected, no surprises.

Update: they literally are awful. The service department charges you outrageous prices for things that (should be under warranty on a brand new car) you can get other places and when you question their prices or ask when they can call you back, they hang up on you. Rudely. Also, we were told when we got the car you could break a lease with them easily to change vehicles - today I was told you cannot do that and must deal with the bank or Subaru themselves. What on earth?? No thank you, can t believe the terrible customer service of the car service department. When called to make a complaint about that, they defend the employee rather than apologize. Avoid avoid avoid. Honestly such a great experience! Went in for an oil change, left with a new car. Kiera is the sweetest and Scott, Todd, & Kevin are all extremely helpful. 10/10 service and willingness to work with you on what you can reasonably do. If you need a new car, just go for it with these guys.

Brandon helped troubleshoot the security immobilizer where the wheel was locked and was extremely helpful and personable. Very grateful for his help and patience!

i just moved up here from Long Island 2 months ago. I have a 2022 Hyundai & noticed one tire was low. I pulled into there service dept & asked if someone could please help me & check my tire bc the Hyundai dealership is too far & i didnt want to have a problem driving to far. Sid the service manager was extremely kind & took care of me & put air in all my tires. Thanking everyone at Subaru for your kindness. When my lease is up I will be stopping by.

Matt Friedman is an awesome salesman s he took his time and went over all my questions. He made me feel really comfortable, and I wouldn t mind doing future business with this gentleman.

Buying a car was super easy with Nick! Service department took care of me rather quickly too

walked in to all very friendly faces and everyone made me feel very comfortable and made the process super easy! Tony was so helpful and had a huge smile on his face the entire time. Made the experience of getting a new car so easy and shared in my excitement!

When trying to purchase a 2022 Outback from Nick at this Saratoga Subaru dealership, he tried to add on a random 5% fee at the last minute which wouldve amounted to over $1,500 more than the original price we had agreed to. This dealership was basically tacking on a 5% fee on top of MSRPs because cars were in demand at that time. My issue is that they didnt inform me of this additional fee until we were about to cross the goal line on the deal - we had spent a lot of time exchanging paperwork, trade-in car info, etc. It wouldve saved my wife and I a lot of time if they had told us about this fee up front. We wound up buying a 2022 Subaru Outback from Bill Rapp Subaru in Syracuse, NY for MSRP and were very happy with that dealership.

I had a great experience at Saratoga Subaru. They made the process easy and smooth and answered all my questions. Shout out Neil for selling me my first car!

I might be getting a car

A great experience. From ordering my car , to the delivery of my car. Tony our sales person was awesome. I would highly recommend Saratoga Subaru!!!

We bought our 2022 Subaru Forester from Saratoga Subaru in June of 2022 and couldnt be happier with our car and with the amazing service at Mackey Subaru! Buying from this dealership was seamless and a pleasure. While we didnt anticipate such a quick return, we found ourselves ordering another Subaru from them last month! We highly recommend Saratoga (Mackey) Subaru and are excitedly awaiting our 2023 Subaru Outback!

I have rarely done much service through dealers. These guys do it right. I enjoy working with the staff. They do great work. I now choose dealership service instead of the instant service places.

Had problems with my navigation which was out of warranty. They went out of their way to help me. Kelsie (the service manager) was extremely helpful. Terrific service. Thank you!

From the moment I stepped in the door, the staff were friendly and respectful. I dealt with Mike Rezek and Amber Smith for the sale, and they went above and beyond to help me get what I needed. The whole team was pleasant and easy to work with. I HIGHLY recommend this Subaru dealer.

Mom visited while I was on a staycation, and she drove up in her Forester. By the time she arrived, it needed brake work, but she wasnt about to let me tackle it on my vacation. She brought it to Saratoga Subaru, who did the work efficiently and quickly. Even fixed a separate recall on her hatch lifts while she was there! Made Mom happy, so they get five stars in return.

Service department never answes the phone when you call. Very frustrating. Its always a call back and a bunch of phone tag. We have had our car for just over a year and this has been a consistent problem.

Pamela, at the service desk at Saratoga Subaru, is A-mazing for her courteous, efficient, and expert service. She makes what can be a time of stress when having your car serviced a pleasure--helpful, reliable, and mindful of her customers individual needs. Thumbs up, Pamela and Saratoga Subaru. Kirsten Mishkin and Roy Ginsberg

I was in a pinch this past week as I was traveling/out of town and had a problem with my car. I was able to get my car right into the Saratoga Subaru Service Center and Adam helped me out greatly. He made this a breeze for me and had my car back and better in no time! Definitely would recommend the service center and their dedicated employees!

Nick was great! I purchased a vehicle from him at Saratoga Subaru, and my boyfriend purchased a truck from Ford. Some hiccups with my Subaru at no fault of nicks, but Nick went above and beyond to rectify my issues, and helped my boyfriend buy the truck he had been wanting for awhile! If you go to Mackey, buy from Nick!

Impossible to ever get ahold of anyone in service for Subaru. Called five times, no answer. Called and went to sales, sent me to vm. No return call. Called again to sales ( funny how sales is all that every picks up the phone) left a message with an actual salesperson to convey to service. Still nothing lol I will no longer be using Mackey Subaru. Too bad because their service techs are top line. Its just the office staff that have no clue

From start to finish, this was by far the best car purchasing experience! I worked directly with Nick Dane who answered all of my questions with patience and honesty. He was highly recommended to me by other customers, and I can certainly see why! He has always been available for any questions beyond my initial visit to Saratoga Subaru, and I never felt any pressure to make a decision on the spot. When I received my Forester, Andrew Azotea took such a great deal of time going over my vehicle and its features. He answered all of my questions, no matter how big or small they were! Thank you to the entire team at Saratoga Subaru! Im a very happy customer!

Long story short I was without my car for about 2 months before it got to Saratoga Subaru. The places that previously had it couldn t or wouldn t do the work required. As soon as this Subaru dealership got their hands on it they went into action and went and recovered parts the previous place refused to send down. They got the parts and did the work required without issues. Worked great with my warranty company and gave me updates on everything. Very impressed with these guys. Special thanks to Adam in service who was my main contact during this process. Extremely impressed with them and will be taking all my business here from now on even though there are several other places more convenient for me. Great job!

Best service department ive been to at any subaru dealership. The staff is very friendly and helpful.

Completely taken back by the unprofessional-ism of the service cashier and blatant disregard for my attempts to address them with management. Absolutely the worst service department I have ever had the experience working with. If it was just one time or overwhelmingly busy , I would have understood. After TWO separate visits I was greeted as if I was the one inconveniencing the cashier/greeter. She even had the level of unprofessional-ism to write her sarcastic response IN WRITING ON MY RECEIPT. I tried reaching the general manager twice and had no response. Their claims to address these issues are disappointingly untrue. Will never buy a car from here based on that.

We originally bought our car at a different dealer. Who promised to give cash bonus to the person who recommended we buy at his dealership. Never happened. Service dept. way overbooked and skipped things. So we tried another dealer; not satisfied with service after several attempts. This is the third and last place we ve tried. It s a winner!! Kelsey was the advisor we spoke with. From start to finish, very professional. Kelsey explains very well so you can comprehend easily. We ve gone several times now for our Subaru Forester: normal maintenance and other issues. Each and every time, we ve been very happy with the results. Immaculate waiting room, restrooms, and fresh coffee. When it s time for a new car, this is the place for us. Thanks for being a class act.

Saratoga Subaru service broke my car, and when I came back from another dealer asking for them to fix it they hung up on me. Im now on the hook for a new engine that they refuse to fix. DO NOT GO HERE.

I Was very pleased with the rapid courteous service.

Excellent helpful behavior of everyone, we got a nice vibe. We bought a 2020 Subaru Forester Touring. They tried to explain every bit about financing & other add services and gave us personal moments before we had to decide on anything. They were not rushing things to make a deal. Hats off!

This dealership has excellent customer service. There is a great selection of new and used Subaru s. It is kept very clean and sanitary for the customers. 5 stars all the way!

Fantastic experience!! Thank you Tony!!

Mike resek was amazing! Polite and attentive the entire time with no pressure. I had a terrible experience at a different dealer a couple years ago and Mike made sure I left today more than amazed at the service provided. Thank you Mike and your staff, my husband and I will be coming back when were were to trade up into something brand new!

Nick Dane and Andrew Azotea worked hard to satisfy my expectations for a fair deal, while offering a depth of technical knowledge and friendly service.

In spite of all the chaos covid-19 has wrought the people at Saratoga Subaru were very helpful and treated me well!

Nick and Andrew were great to deal with, from buying to teaching us about our new car. When we got to finance, it was so nice to be educated and not forced or pushed into anything to allow us to make the best choice for us. Highly recommend! LOVE our new car.

Took 1-2 days for salesperson to return a call. All other Subaru dealers are offering discounts. Saratoga would NOT honor Subaru incentive.

We had a few unforeseen ups and downs but the dealership took care of us greatly. They replaced a whole system that was shown after we put a deposit down for free . They are great I highly recommend.

COURTEOUS AND PROFESSIONAL

Great experience overall. Josh Mettert, in particular, provided truly exceptional service; he is super knowledgeable, very patient, and not at all pushy. Im grateful for all the help and so happy with my new car!

It was a pleasant experience from start to finish. We started and finished the car buying process all in one day.

Stopped in today to look at the Ascent. Was greeted by Nick. He never asked our names or where we were from. Walked ahead of us out to the lot there were 2 cars to look at. Not what we were looking for. We will buy an Ascent, just not there.

Sales Manager is a bit of a tool. Josh Mettert is a great sales agent. He really worked for me unfortunately I believe Im going to buy elsewhere. I asked the SM for a out-the-door price. He met me there, but then put the taxes, tag, title, and fees on top of the price. Know before you buy people!

Had a wonderful experience with Nicholas Dane. Would recommend 10/10

Neil Callahan had the appearance of a salesman that works for you, but when it comes down to it. He did not care about getting any business. The finance manager said that he worked with him to get us a car loan. When I called Neil Callahan twice he ignored my calls and then when I spoke to him on the main sales line he said they had reached out to us numerous times about the loan not being approved.

Friendly helpful staff. Let you know up front what is needed and price. Service was appreciated and will return.

I took my vehicle in to have a NY state inspection today. This simple procedure took 75 minutes to complete. PS. Numerous blatant mask-less employees.

Came in with my girlfriend. Youre service advisor (with the red hair, her name was covered) was quite rude and condescending. Definitely going to try to find someplace more helpful.

Great dealer. Excellent customer service in body shop. Great communications

Weve been a customer for three years and now that weve moved out of Saratoga, we drive 30 minutes for the excellent service at New Country Subaru. Keep up the great work!

I had a great experience at new country subaru. Service and staff was super. My car has never felt better. A++++

I bought new Car 2018 subaru 2 weeks ago Very good deal Very nice staff and manager I highly recommend this dealer

Very friendly , responsive gal Jennifer who took care of my car and appt.

We came to new country Subaru looking for a very specific car. Tony was recommended to us and so we asked for him when we arrived. He was helpful, knowledgeable, patient, and went out of his way to help us with our unique needs. He did not pressure us, but he was definitely ready to help in any way that he could. I would definitely recommend him, and I would definitely come back.

I am so impressed with Nick Danes. Went in (and to other dealerships) looking to trade my car in for a used very practical Subaru, which I have owned in the past. Came away with a brand new car with all my requirements met, including that my monthly payment not exceed what I was paying for my Mini Cooper trade in. While important and certainly amazing, what impressed me beyond having the stock and the ability to meet my needs, was Nicks customer service: Really helpful - not smarmy, fake service, but real how can I help, like offering to drive to our home for paperwork to spare us the 60 minute round trip ride, like getting everything possible sorted through so that we could just drive off. Like making sure we had a full understanding of how the car works - seems basic but our last dealership didnt bother. Had to make a separate appointment to come in. Genuinely nice person and true customer focus. In all my years of driving cars I only remember one impressive salesperson and that was 30 years ago. Nick now makes 2. Makes going to this dealership a no brainer for us.

Very very very bad service and give the price is high than normal, I dont want to go to the dealer any more for my whole life!

Had an appointment for basic service. Was in and out on time. Excellent service.

I just bought a new 2018 Crosstrek from New Country on July 3rd, and David B. was my salesman. It was a terrific experience! He was knowledgeable, friendly and honest. I had come from a VT dealer and had a terrible experience the week prior. David was a true professional, and a pleasure to work with and most importantly gave me the deal that the VT dealer would not. The New Country price listed on the web are accurate and not just bait to get you in the door. If you are looking for a Subaru, head to North Country and ask for David!

They take good care of my car

Awesome dealership! Best one in the area!!!!

This place has some nice service people and the sales staff are also nice. I would recommend if waiting for service to give yourself at least 2 hours, but Ill wait for good service over not done properly service. Have not had a bad service from them for two years now.

All of the salesman here do a great Job come see Nick, Neil, Tony, or Mike for great customer service and experience

My boyfriend and I were interested in a 2014 Subaru Outback with ~60k miles on it. It had been listed online for a few weeks. When we went to test drive it, the brakes and rotors all around were in horrible condition. The whole car shook when we tapped on the brakes. We made a deal to purchase the vehicle if they fixed the brakes and rotors issue and did not ask for additional money off the list price. We picked up the car, paid full list price, and they told us that the brakes and rotors had been taken care of. When we left, we noticed that it was a little better but still not what we were expecting for brand new brakes and rotors all around. When we got our second oil change, I asked my mechanic to check out the brakes and rotors just in case. He told us that the front looked fine but the back was completely shot. I called the dealership to find out why they didnt replace the back, and why we werent made aware of this when we picked up the car. They basically told me that since the back passed inspection they decided to only change the front, and since we had already driven the car 9k miles that they werent willing to do anything about it. Its a shame that you cant trust a dealership to do what they agreed to do and when you try to find resolution, they arent even willing to fix it. Our sales person was nice, but this is very disappointing. Its not about the money, its about the principle. Theyd rather conduct shady business and lose a customer over a couple hundred dollars than do the right thing and abide to our original deal. I even told them I was going to write this review and they didnt care.

Early on a Wednesday morning I got a phone call from my son-in-law that my daughter was in the hospital and would I come and help them. I got in my Subaru Impreza. Within a few minutes of driving I noticed the engine was racing and the back wheels didn t seem to have traction. I turned around and drove to New Country Subaru in Saratoga Springs, NY. I spoke with Ryan in the service area and told him how I needed to get to my daughter as soon as possible. He jumped the line for me and in less than an hour they found the problem. A mouse had chewed through some transmission wires. It would take a day or so to get the part we needed. Immediately, I was offered a loaner . I asked how long I could have it because I did not know how long I would need to be with my daughter. Ryan said, It s your s for as long as you need it. . My car was ready for me a few days later. I kept the loaner for a week. When I returned, Ryan told me that the repair was covered by a Good Will Warranty . But probably more important to me was that, when I walked into the Subaru Service Area, Ryan looked up and said, Ellen, how is your daughter? Thank you Ryan (and Justin) for your efficiency and, most of all, kindness!

One of the most relaxing car buying experiences I have ever had. I felt no pressure to buy anything and before we even talked financing we went for a test drive, unlike other dealerships Ive gone to. Neil Callahan is a great guy that answered any questions I had about my new-to-me subaru legacy. This is the place I will be getting my next Subaru as well no doubt.

This was the best dealership experience I have ever had! My sales person was David Beaury and he was outstanding! I also dealt with Sean and he was outstanding as well! I am in love with my 2018 Subaru Outback and could not be happier with the entire experience. If you are looking to get a Subaru in upstate NY this dealership is the place to go! I went to a few other dealers in the area and that experience was not up to par with New Country!

Very nice staff, great environment. Worked with Neil who was extremely helpful in getting me in the exact vehicle I was looking for while getting me the deals that fit right. Made the whole process of buying a car which is always stressful, much easier. Overall a great group of people to work with.

I had a bad experience here from the beginning. I used their online service to inquire about stock, which of course meant my contact information got passed on to their sales team. They blew up my phone daily. Theyre close to my home, so I decided to take a test ride. I made an appointment, but still waited 20 minutes. Went on the test drive, and I liked the car. The salesman was nice. We sat down to try and figure out if we could make a deal. The offer from them was reasonable. I said I wanted to go home and talk to some loved ones, which is pretty normal behavior when youre looking to drop $20k+. The salesman wanted to go back in and talk to his sales manager one more time, so I humored him. Thats when it went from an irritating experience to a bad experience. Santiago Ponce, the assistant sales manager, came out and introduced himself to me. His sales pitch was awful. It was laced with attempts to make me feel guilty, it was high pressure, and it was rude. It got to the point where I picked up my keys and bounced without a word, and thats not how I tend to interact with the world. Theres lots of competition in this area. I wont waste my time or money here.

The team did a great job getting our crosstalk in for a tire issue. Amanda was especially efficient and helpfull.

Terrible service. The sales lady did not know many things about Subarus - at one point she even asked my father-in-law about what a thing does on the car panel. There were no brochures. They offered us cocoa but then didnt have any. The car came with a scratch and the sales person said she would call me on Monday to get it colored (at their expense) but then never called. Go somewhere else.

All around great experience buying my new Subaru from here. Tony was just awesome to work with. There was no nonsense - he was honest from the start, was knowledgeable about the vehicle, and worked with me to settle on a price. I dont see myself wanting another new car for a while, but if I do, Im coming to New Country

All around great service ! New country helped me get into a 2018 wrx that I love . Neil Callahan was a great salesman and really met all the expectations I had !

We walked in after a few hours of research finding our dream suburu. We knew color and style but weren t sure about add on s. They had exactly what we were looking for. We worked with Rob and he was amazing! We walked out happy with our dream car! Thanks New Country!

I went in and purchased a car through Neil. Unlike other dealerships, there wasn t any pressure and I felt no rush to buy. He helped me find the right car to suit my family s lifestyle. This gentleman was knowledgeable, friendly and is a true family man. He got me a monthly payment within my budget. This was by far the easiest car buying experience I ve ever had.

Do no waste your time... I purchased a car here and have been doing nothing but going back & forth for the past month and a half with them.. wish I had not purchased from them.. If I could give them negative reviews I promise you I would

Service department refused to give me any quote over the phone before seeing my car Said we must do a diagnostic for $129 before any quotes are given. What a load of crap. I simply wanted a ballpark figure for a O2 sensor install. Not cheap but it is a dealership. I have ordered parts from them and they are OK with that. The work they did do on my car was good when I brought it in. But I will not be returning now after they have refused to give any information without first paying a diagnosis fee. I even gave them a check engine code and everything.

I Love my subaru outback that I got from Neil Callahan. He holds a true focus on putting the customer first. I will always recommend everyone to go see Neil. Thank you!

Nicholas Dane is absolutely amazing!!! Great to talk to and very helpful in every way possible! Also knows everything there is to know about a Subaru! Very pleased

Nicholas Dane is a awesome salesman and he really knows his products I would highly recommend him if you are buying a car

I bought a pre owned Toyota Camry from Dave Beaury, car runs great, very friendly and awesome service.

After bringing there the first time. Not all the problems were solved after a week of being there. The second time I brought it there they had it for 2 weeks. And told me they sent it to a few jeep dealerships and they couldnt figure out whats wrong with one problem. The heat shield was loose and their fix was just to rip it off and leave it off. My main problem was the heater keeps clicking and they told me they didnt know if they would fix it and would tell me but gave me my car back leaving it as an open claim. Two weeks went by, after calling and leaving messages 3 times, and I went I personally and they said they were going to fix it, but had to wait until the next week when another jeep dealership was available to take it in. Well its been 3 and a half weeks since that conversation. I also got an email telling me my open claim was closed without any work being done to my jeep, Im guessing thats why I got this email to rate my service. Either they are trying to sweep my problem under the rug or they forgot about it. Needless to say my problem was not fixed, and its been in their shop/care for 24 days and only one of the many concerns have been addressed. At this point I only want to return the jeep to them and look for a better dealer to do business with.

Need a car? Go to north town!! I just got a Subaru and they were great! Austin and Dave were professional and helped me through every step of the process! Thanks guys!!

I purchased a used car from here, and i was told that all the rust spots will be buffed and painted over. We agreed on a deal i wrote them a check and went back to pick it up. I was talking to my salesman, Mike Rezek and pointed out they missed one of the bigger spots, and he offered to split the price of the rust removal in half, and said he would follow up with me with an appointment time. I also did not receive a second key with the car and i trusted him when he said he will get the second set of keys mailed to me. I get the car and go home, and over the next 2 months called them multiple times requesting callbacks and leaving voicemails, and leaving messages with his colleagues and at the front desk. Never heard back from them. I had a decent impression about the dealership while i was dealing with them, but they left me severely disappointed and with a bad taste in my mouth afterwards.

Fast efficient effective service.

Made an appointment to see three cars. One had been sold before my request. The others were not ready and Neil the sales person disappear with my car keys never appraised my car finally came out I had to ask about truck he had no keys. Then went back in cam out with one key for wrong car. Then was gone even longer and sent someone else out. It was an easy sale I wanted the car they still had but no way am I giving them a dollar!! Don t wast your time with this group. New country never would have sone this

I have had my disappointments dealing with both New Country Subaru and now Saratoga Subaru. Recently I had to call several times to get a response about getting my seats cleaned (which I paid a lot of money for when I purchased my vehicle). When I finally got an appointment, I went to pick my car up and the seats were worse then when I brought it in. Scott, the rude sales rep that I dealt with even pointed out footprints that they left on my seat but thought it was somewhat funny. The dealership manager decided she was too busy to come look at the seats herself and sent a women who worked there out to take pictures (who said this was ridiculous how badly they returned it and said it was good I said something to save the next person). I gave them the benefit of the doubt because they said they would fix things and call me that week. It has been OVER 3 weeks and I have not heard anything from them. They acted bothered by me and annoyed that I called them out. This place has proved over and over to be a joke. My 2016 is starting to get rust and they will sell you anything to make their money then not follow through with the items that they sold you. DO NOT GO HERE!! I feel cheated and awful that I purchased my vehicle here.

Went to Saratoga Subaru for maintenance on my 2019 WRX. I couldnt be any happier. Kelsey and Corey were incredibly helpful and informative. I will be using Saratoga Subaru for all future service on my WRX!

This place was very pleasant to deal with. Everyone was very understanding and lovely! Nick Picarazzi was an amazing sales person and made the entire experience nice and smooth. I would recommend these guys for anyone looking for a subaru!

Service was prompt and courteous .

Neil C was great to work with. Love my new Ascent.

Scott was very helpful and excellent he is an asset to Subaru. Give him a raise!

I will just start by saying I was burnt bad by a less than reputable dealership in the past. I did my homework going in this time. Alphie and the rest of the team there made me feel 100% at ease. 0 pressure. Made sure my kids were full of drink and snack and made the whole process very painless Thank you I love my car and will go back.

Was told on 7-15-19 that my deposit refund was already completed. On 7-22-19 after the refund had not posted to account I followed up. They lied refund was never processed. They did finally do the refund on 7-22-19 after I called them out. Have been waiting for the for the general manager to give a call sense 11:15 am on Monday 7-22-19, and the general manger has not called me. As of 7-27 still have not heard from there General Manager in regards to the lies. Customer service does not seem important. Been just about a month and still no call from the general manager about the lies. There is just no excuse why the general manager would need a month to call a customer back.

We just bought a used Subaru Forester (2017) and couldnt be more pleased with the process. Nick Picarazzi, in sales, was knowledgeable, clear, concise, patient and personable. I felt under no pressure throughout and we settled on a fair price (as compared against 3rd party stats) that was efficiently expedited. Bravo, Saratoga Subaru (and Nick). Well be seeing you soon for a much needed second car.

If you need a car, go to Saratoga Ford/Subaru! The dealership is not pushy, and there is no pressure put on you when searching for a car. The person who helped me the most was Nagie. He worked hard to get me the best deal possible. He also clearly explained all features of the car, and set everything up for me before I drove away. Not to mention he took care of EVERYTHING, including making all of the DMV and insurance calls. This dealership took all of the stress out of purchasing a new car, and turned it into an informative and exciting experience- (And make sure to ask for Nagie!)

I had my car serviced and was very happy with the staff. Everyone I met with was professional and my car was completed in a timely matter. Would recommend this dealership to friends.

Great service and the salsa was significant!

The team at Saratoga Subaru is incredibly friendly and knowledgeable. The dealership is clean and inviting, and I will certainly be buying through them again. The salespeople were passionate about the product, which made for a smooth buying process. Also, they have the CUTEST mascots in the area. Will definitely be recommending this team to all friends/family.

This is one of those times you find a service department you re comfortable with. I never felt I was being pressured or up-sold any unnecessary parts or services. Straight forward, and timely with the repairs on my Lexus. I ll be back and will definitely consider buying my next car from them.

Hands down best service experience in the market. Clean facility, friendly staff and attentive management.

I just recently bought a 2019 Subaru Ascent. The experience was the best I have ever had. The attention to detail and information shared was wonderful. Saratoga Subaru is spectacular, and I would (and have) recommend it to anyone looking to purchase a Subaru. A big shout out to Jeff and Mike! Thank you!

I recently bought a Subaru from Mackey Autogroup in Saratoga. The experience was easy and fun. Andrew and Jody helped us as soon as we arrived, and helped me decide between the Outback and Crosstrek. They were both very knowledgeable about the differences between the two, as well as the differences between Subarus and other cars at Mackey. After that, they helped me with the financing, and made everything easy so that I could quickly drive off with a new Outback. Would recommend Mackey Autogroup to anyone looking for a new car.

The worst car buying experience of my life. Sold me a certified pre owned vehicle with a 5 year 60,000 mile warranty. Car wasn t certified pre owned, car didn t qualify for the 5/60 warranty. They had to lie to Subaru to get a 3 year 30,000 mile warranty. Took 2 months of emails/texts/phone calls of me being avoided were so busy so and so isn t in today etc I finally had to show up one day and miraculously everyone I needed just happened to be in that day. They made it right by giving a discount on a shorter warranty I don t want. 2 months in the car needs serious warranty work. Oil leaks, lights on, no help from them. I understand as a buyer it s on me - but you expect honesty and professionalism from the dealer you re buying from as well. I feel taken advantage of and ignored. They made a 27k car deal in 48 hours. It took a complaint to Subaru of America, endless calls, texts, emails, and just showing up- to get any response. The lies, avoidance, and general shadyness from everyone involved makes me never want to purchase from them ever again. It s sad that after 4 Subaru s (2 private sellers, 1 used car dealer, then this dealership) that the Subaru dealer themselves is the worst experience related to a Subaru I have EVER had.

Such a pleasure to buy a car when it s from a guy like Nick Picarazzi, Brand Specialist at Saratoga Subaru. I m so happy with the purchase of my beautiful Pre-Owned Crosstrek and with the high level of customer service that Nick provided me and my wife throughout the transaction. Nick is not a typical hyped-up salesperson. With absolutely no high-pressure sales tactics, Nick engaged us in genuine conversation that made us feel relaxed, confident, and trusting of him. Above all he communicated his knowledge of Subaru and all the reasons for the car s high standing in today s market. As he stepped away for a moment to get some information for us, my wife made a comment that is the best possible compliment I could imagine. She said, Doesn t Nick remind you of Don? - Don was my best friend for 55 years- ever since we were in the 3rd grade together. Nothing can be better than to feel like you re buying a car from your life-long best friend! My wife and I thank Nick and offer our congratulations to him for being such a special person, for his experience, but above all for bringing his sense of self to the important work he does. Gary & Debbie Schall, Saratoga Springs

Nick Dane was amazing. My mother, sister and I needed a good dependable vehicle, to share that does well in the winter, and this fine young man listened to what we needed, and brought us a perfect vehicle off the lot that exceeded our expectations. This dealership, and especially this young man went over and beyond. Really helped us get the best rate on the financing too. They even called and offered us a lower rate, to take care of us and fedexed new paperwork free of charge . I m grateful and appreciative we did business with Nick and his coworkers and this company:)

Nick Picarazzi is a great salesman who went above and beyond what was expected of him to make me happy. My 9-m/o car was totaled after being rear-ended and I wanted to buy the exact car again. Nick took care of me, doing all that was necessary to provide the exact same car (sans VIN) to make me happy. After delivery, I noticed that there were small imperfections from the factory - Nick personally picked up my car, had the shop make necessary repairs, and returned the car to me. Do yourself a favor and visit Nick if you need a new car.

I have a lot of mixed feelings about this place. Nick P., the salesman, was good. Helpful, kind, great rapport, knew everything about the cars. I chose the car I wanted and waited. Over a week goes by, and the end of the month comes. They found me a car on Long Island and had to have it driven up (putting miles on the car, I didn t mind, but it was a little surprising and came very last minute). It wasn t the color I was looking for, then they told me it was the second color I d chosen, then when I got to the dealership to sign the papers, it was actually the third color I d chosen. I asked why it was so important to sign immediately (the last day of the month) and the sales manager gave me a vague answer about getting it on the books before the month closed out. Don t get me wrong, it s a wonderful car, but I was rushed through the process and ultimately didn t end up with exactly what I was looking for. They seemed to care more about meeting their monthly quota than having a truly satisfied customer.

Kelsey provided exceptional service. She explained the entire process of the repair and was so accommodating. She went above and beyond to get our issue resolved. I highly recommend this service center.

Saratoga Suburu is a fair and honest establishment. All of the staff I dealt with were exceptional! Cant say more about this place. Second Subaru Ive purchased from them in three years.

This place is run by unhappy people and has the most consistently bad service. The management in particular were not only unhelpful but when they made mistakes they did not try to make them better but blamed someone else. Not good people. And they are waaaaay too expensive.

Great staff everywhere...Sales, service and parts! A great team!!

Best experience working with Joey Keater! hands down the best man for the job, so go visit Saratoga Subaru & get yourself a new car from Joey!!

Joe Keator is the man to see. Very knowledgeable, to the point, and impressionable.

Saratoga Subaru has a Brand New State of the Art Interactive Showroom and a Product Genius to answer all your questions about any Subaru. It is a must see!

Good cars