Caruso's Auto Repair Inc. in Schenectady

1310 Helderberg Ave, Schenectady, NY 12306, United States

★★★★★
(203 reviews)
Specialties: Auto repair shop Brake shop Oil change service Vehicle inspection service Wheel alignment service

About

At Caruso's Auto Repair, we provide quality automotive repairs from oil changes, brakes, tires, suspension, computer diagnostics, N.Y. state inspection and all routine maintenance services to customers in Schenectady, NY and the surrounding areas. With a staff of highly trained professionals, who have a passion for car repair, you can be sure your car is in good hands. Between our in-shop services and roadside assistance, you'll never have to worry about your car.

Website
carusoauto.com
Address
1310 Helderberg Ave, Schenectady, NY 12306, United States
Plus Code
Q2QQ+WQ Schenectady, New York, USA
Time Zone
America/New_York

Business Hours

Monday
8:30 am–5:45 pm
Tuesday
8:30 am–5:45 pm
Wednesday
8:30 am–5:45 pm
Thursday
8:30 am–5:45 pm
Friday
8:30 am–5:45 pm
Saturday
Closed
Sunday
Closed

Services

Service options
On-site services
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance
Offerings
Oil change
Amenities
Mechanic Toilet
Planning
Appointments recommended
Payments
Credit cards Debit cards Credit cards

Reviews

4.8
★★★★★
203 reviews

Most Mentioned

inspection (14) vehicle (14) quality (10) job (9) mechanic (8) oil (8) work (6) reviews (5) feel (5) questions (5)
5 stars
186
4 stars
9
3 stars
1
2 stars
0
1 stars
7
★★★★★
January 9, 2025

Very responsive and communicated with me about the needs and status of my vehicle all along the way. Hoping to be a repeat customer.

★★★★★
January 8, 2025

Caruso's is top notch!!! When my car broke down 3 hours from home my Uber driver recommended Caruso's as a reliable, dependable place to help with the auto repairs I needed. Boy was he right! Joel listened to all of the issues I experienced with my car, spent the extra time to investigate things and determine the true root cause, and to put my mind at ease. They fixed my car timely and when it was ready I made the 3-hour trip back home with no issues. Joel even followed up with me after my trip to make sure I made it ok! Fantastic customer service!!!

★★★★★
November 6, 2024

I made an appointment, and my car was fixed the same day I brought it in! Great service and great communication.

★★★★★
October 11, 2024

Caruso’s was truly a 5 star experience through and through. From the gentleman I spoke to on the phone yesterday up until my husband picked his vehicle up today. All around great experience, I would definitely recommend Caruso’s to all my family and friends (much like they were recommended to me by my BIL who also had a stellar experience with them)!

★★★★★
August 21, 2024

Caruso's was recommended by a friend and they were very kind to get our car in on short notice before a trip. They did excellent work and quickly, and Joel was very kind and helpful! Definitely would recommend!

★★★★★
August 6, 2024

Great customer service. Every time I’ve had an issue or needed something done, they were able to get me in and out quickly. Price is average for the area. Cannot complain! Can’t recommend these guys enough. Also want to add that Joel is super nice and great at explaining things!

★★★★★
June 21, 2024

This place is fantastic! They were recommended by our neighbor and thank goodness we went there. Midas told my husband that he needed a whole new brake system for his inspection and it was going to cost us over $1,000! We took it here and the car is perfectly fine! They were very friendly and honest. I will be recommending them from now on!

June 7, 2024

This place charged me $400 to have an AC refilled and checked for leaks along with an oil change last year. They were later unable to determine where the leak was and said it would be an additional charge to fill it again due to the time since the last. I took it to the dealer and they confirmed my air conditioning condenser is not good.

★★★★★
Verified Reviewer
December 19, 2024

Great place to go!

★★★★★
Verified Reviewer
November 19, 2024

They are honest. Got some good work done there today. Great job Joel n the crew .

★★★★★
Verified Reviewer
October 19, 2024

Needed an inspection done. They were wonderful. Took us the next day from when we called.

★★★★★
Verified Reviewer
September 19, 2024

The Carusos have been my friends for years. Great service, great people. A shop you can trust!

★★★★★
September 19, 2024

So very nice and honest. Went above and beyond! They just got a new customer.

★★★★★
August 19, 2024

This place is amazing my anytime my family has a problem with a car Caruso s auto repair does the job perfectly.

★★★★★
Verified Reviewer
August 19, 2024

Went in with both my partners and my car. I am a sucker for good customer service, and my goodness did they provide that.

★★★★★
July 19, 2024

Friendly staff and honest work, can t recommend enough.

★★★★★
Verified Reviewer
May 19, 2024

Fast turn around time. Addressed multiple issues. Nice waiting area. I would recommend them.

★★★★★
Verified Reviewer
May 19, 2024

Honest, dependable and work done right. They do it all from inspections, tires, oil changes and more. Fair prices and willing to explain what and why.

★★★★★
March 19, 2024

Professional, honest & trustworthy. Old school family business. Great guys!

★★★★★
March 19, 2024

I use Carusos for everything car related. They are honest, helpful and explain to you the issues that you have in a way that you understand. Never felt so trusting of a garage in my life. Highly recommend.

★★★★★
March 19, 2024

They squeezed me in one days notice, very reliable, quick and so nice! Thank you!

★★★★★
March 19, 2024

Very friendly, explanation in detail, prompt, got two cars inspected within 1 week. Will definitely be coming back and recommend to anyone looking for great honest mechanics.

★★★★★
Verified Reviewer
March 19, 2024

I was devastated when my old mechanic retired. But before he did, he recommended that I take my van to Carusos. I have been dealing with them for a few years now and am incredibly happy. They are a hardworking, knowledgeable family business and I feel totally confident they will always do a great job to keep my van in tip top shape.

★★★★★
March 19, 2024

Joe and his father are honest and they don t cut corners.

★★★★★
Verified Reviewer
March 19, 2024

The folks here are very professional and honest. Come here to get your car fixed right, the first time.

★★★★★
March 19, 2024

They where able too get me in and out. i had tires put on an inspection done

★★★★★
March 19, 2024

Such a great place. They are so honest, and being a single woman, I don t have any clue about cars. Prices are better than the dealership. Great customer service. Thank you Ray and Joel.see you soon. Deb

March 19, 2024

Update: I had my oil changed at another shop and was informed that the drain plug was dramatically overtightened by Carusos! Fortunately after 15 minutes of fighting it they were able to loosen it but it could have costed me a new oil pan! Avoid this shop!!!!! Edit: They called and left a message with quite an attitude regarding my review assuring me that my car was looked at and telling me to return the call so they can explain things since there was a disconnect in our conversation. Just to be clear, they explained things thoroughly, however regardless, I do not believe them. I m not saying they are terrible people, but rather sharing my experience and feedback. I also felt treated differently being female. It is incredibly difficult being female and trusting a male mechanic already and their attitude made it clear to me they don t have much respect. In addition to not appreciating the attitude I received during my first visit (not a story I m sharing) in addition to the Voicemail. I will not be returning their call because at the moment I have nothing nice to say and won t be returning to their shop for services. Spent over $400 to have an air conditioner, refilled and checked for leaks. 1.5 months later my air conditioner isn t working, again. They asked me to drop the car off for an entire day telling me, I needed to do it as soon as possible so that the dye that is still in the system could be detected. As a small business owner myself, I had to reschedule clients, which meant no income and no car for the day. It is frustrating to have to do but understandable in some cases. The car was dropped off at 8 AM and by 2 PM I had heard nothing so I decided to call for an update. Upon calling I was told my car had just got done being looked at and no leaks could be found. They told me I would have to come back in the spring and have the unit refilled once again costing another 400+ dollars. He also mentioned, because of the rain we have had lately. It probably washed all the dye out of the system. Additionally, he thought someone else originally serviced my air conditioner when it was in fact them. Upon getting back in my car, I noticed none of my settings, including my seat, heater, and even an object on my gear shifter had not moved from its original position. My car was also parked in the exact spot I left it. I m honestly not convinced they even looked at it at all!! My guess is because he told me he wouldn t charge to look at it again so it wasn t a priority. My phone call to them likely reminded them my car was there and instead of telling me they didn t look yet he decided to tell me it s done. I also find it so hard to believe in air-conditioning can lose an entire refill in 1.5 months without a leak being found. Needless to say, I will not be returning.

★★★★★
Verified Reviewer
March 19, 2024

Expertise at a great price

★★★★★
March 19, 2024

I found Joel by word of mouth, Id send my grandmother there. He kept our old car running until it was time to say goodbye. My husband and I looked everywhere and couldnt find anything we could afford. He found us a beautiful Eguinox. He sold it to us for ALOT less than it was worth. I know, I had looked. Our car runs like a top and my husband no longer takes the bus to work. If you need work on your grandmothers car I know where to send her. THANKS Joel and staff for all your above and beyond.

★★★★★
March 19, 2024

My wife and I have just moved to the area and found Caruso s auto right down the road from us. Caruso s is the best auto shop we have ever been to! They are friendly, kind, patient, knowledgeable, and overall great people to work with! They are quick to schedule us in and get work done on our cars. They are also trust worthy and make helpful recommendations! Would highly recommend going here!

★★★★★
March 19, 2024

Did a great job, definitely will be going back when needed.

★★★★★
March 19, 2023

Has my oil changed and inspection,price was very reasonable,would definitely use those company again

★★★★★
March 19, 2023

love Carusos..they treat you like family and never do anything that you dont need

★★★★★
March 19, 2023

Awesome experience

★★★★★
Verified Reviewer
March 19, 2023

Mounted and balanced my tires and did a great job after Mavis did not do a great job... Very happy Thanks Guys

★★★★★
March 19, 2023

Had a leak in my coolent tank, dropped it off in morning and picked it up before close. Tank was replaced, new coolent added. All the work involved was performed at a very resonable price. Highly recommend Carusos for any automotive repair work that is needed. My truck goes to nobody else !!! Once again thanks guys !!!

★★★★★
March 19, 2023

I can t say enough about Carusos . Joel was very courteous and straight forward about what I needed. I highly recommend using Caruso s for your automotive needs . My car runs great again and I appreciate Joel s time he took to explain everything in detail . I ll definitely be using them for all my automotive needs . Thanks again guys .

★★★★★
March 19, 2023

They did a great job as usual. Finding a good mechanic you have confidence in is not easy. Thanks guys.

★★★★★
March 19, 2023

Incredibly friendly and professional!

★★★★★
March 19, 2023

Joel is great! This shop is prompt and know what they are doing! They will keep you informed on any other issues they may find and honesty is what youre going to get here. I definitely recommend anyone to come here. Not only for quality service but honest mechanics! Hard to find

★★★★★
Verified Reviewer
March 19, 2023

Great place to take your vehicle for service.

March 19, 2023

Poor customer service and overpriced! They don t put the customer first! Brought car in to troubleshoot an issue and change brake pads. I was the only customer in the waiting room and watched how long they troubleshooted the car about 15 mins. Mechanic came in and talked about codes and could not identify issue. He then proceeded to discuss with the owner how much he disliked the tint on my car and they had a nice laugh right in front of me. They were not discreet, and I was surprised at how the owner was just joking with him about my car, knowing I was right in front of him. They were going to charge me full-price for diagnostic but I argued that they only did about 15 mins of troubleshooting by my observation. And they did not give me an answer on what the issue was, but suggested something that might fix the issue for around $1500. For brakes, they charged me a hardware fee of around $20 for the brake pad brackets that already come with the kit. They also, suggested other expensive random things to fix all of which I declined. Save yourself a waste of time, headache, and money - Go elsewhere!

★★★★★
March 19, 2023

Our go to we send everyone I know the has car trouble

★★★★★
March 19, 2023

Brought my car to Carusos and they did a great job, quick, very communicative definitely would recommend them for anyone with car issues

★★★★★
March 19, 2023

Honestly was the best experience I ve ever had with a mechanic shop, we will exclusively be bringing our business to Caruso s from now on! They replaced the Cat converter on my Kia soul within days, while other shops were telling me it would take months to even get the part. Price was fair too and industry standard. Thanks again!

★★★★★
March 19, 2022

Great place! Very welcoming and professional, went to check out a sound my car making to find out nothing was wrong. They took the time to explain everything and didn t take advantage of my lack of knowledge. 100% a go-to place!

★★★★★
March 19, 2022

Joel provided us with prompt courteous service. My sons 2007 Subaru had a number of warning lights on and was not running right. His shop was able to figure out that the alternator needed to be replaced and was able to complete the repairs right away to get him back on the road the same day. We were very happy with their service and will be returning there when we need service in the future.

★★★★★
Verified Reviewer
March 19, 2022

Great guy, give enough information and take good care of us. Just simply the best.

★★★★★
Verified Reviewer
March 19, 2022

You know that stress you can have with an undiagnosed car problem? No more. Caruso s is completely trustworthy, and very competent. You ll know exactly what was wrong with your car and exactly how it was repaired. The parts used are very high quality, so they last. As usual, Joel was proactive about getting this fixed, even though I didn t need my car immediately. He gives suggestions on what to keep an eye on versus what needs immediate attention. Consistently great service. Two generations of my family are customers so far, and we re so happy with our experiences here. Thank you!

★★★★★
March 19, 2022

I have been using Carusos Auto Repair since I moved into the area and found them. Joel and his team are incredibly honest - they wont recommend or do work you dont need, and they use the best quality parts and when they do work on your car, the problem is FIXED.

Verified Reviewer
March 19, 2022

I called to schedule an appointment for a small oil leak and an inspection on a 99 Honda Civic. Basically the guy on the phone stopped me and said while laughing my car is 20 years old and its probobly rotted what did I think they would be able to do? My response was look at the car and give me a quote on the repair cost I did call a garage right? He responded again with well the car is 20 years old and probably not worth it. I said without even looking at it you can tell all of the huh? He said well we can look but... I cut him off this time as I no longer wanted to waste any more of this mans time. They clearly didnt want the work... Maybe I should have asked about the pumpkin spice oil They have been advertising on their sign for the last 2 years.

★★★★★
Verified Reviewer
March 19, 2022

Life savers! Truly life savers.

★★★★★
March 19, 2022

Trustworthy and good service

★★★★★
March 19, 2022

Best Auto Repair shop in the Capital District. Trustworthy, honest, fair prices. Wouldnt go anywhere else.

★★★★★
March 19, 2022

Found myself a great mechanic! They helped me with my car issues and actually took the time to explain to me what the problem is and how to fix it. Amazing customer service . Super friendly and just a great place overall. Definitely will be going here if I have any car issues! Highly recommend

★★★★★
Verified Reviewer
March 19, 2022

Good place to have you Vehicle taken care of. Took my Friend over to have his car done and it was done in a day at a very good price. I am taking my Truck in to have it Serviced next. Recommend this Shop Highly.

March 19, 2022

The charged more than the double. Basically they swindle people.

★★★★★
Verified Reviewer
March 19, 2021

Great experience and solid customer service. Great work!

★★★★★
March 19, 2021

I had a transmission leak and Caruso had the special tools needed to get the job done unlike other garages. When I called Joel he was friendly and very helpful. He got me in the same day and the car was fixed just a few hours later. He also pointed out I would eventually need breaks, which was nice to know. The shop was very clean and professional. It was a great experience and highly recommend Caruso s Auto Repair.

★★★★★
March 19, 2021

They always take care of me! I know nothing about cars but they explain everything to me to help me understand and answer all my questions.

★★★★★
March 19, 2021

First time customer. I live around the corner, so I thought Why not try them? I needed routine maintenance - oil, transmission fluid - and DMV inspection. After tax, the cost was just a little over the original estimates. Good service, no surprises...

★★★★★
March 19, 2021

This is the place, go here

★★★★★
March 19, 2021

Excellent work. Courteous and professional customer care.

★★★★★
Verified Reviewer
March 19, 2021

Great family biz. Quality. Good prices

★★★★★
March 19, 2021

The team at Caruso Auto Repair were outstanding! Professional and welcoming. Everyone should have a go-to and these guys are going to be my go-to for my vehicles from now on. I ve already recommended them to a couple of my friends that have also moved to the area. And I ll recommend them to anyone else who asks. Thank you Caruso Auto for taking great care of my vehicle!

★★★★
Verified Reviewer
March 19, 2021

Did a great job on my car

★★★★★
March 19, 2021

Wonderful service. I d recommend them to anyone!

★★★★★
Verified Reviewer
March 19, 2021

When I bring my car to Caruso s I have no doubt it will be taken care of with the most expertise, the most honesty and genuine people who have you and your vehicles best interest at heart. Simply the best!

★★★★★
March 19, 2021

Have always received A+ service at Carusos Auto Repair Inc. Ive been a regular customer since 2009. I would highly recommend anyone to go there.

★★★
Verified Reviewer
March 19, 2021

Ive gone here a few times to get work done on my car. They are always nice a do decent work but sometimes I feel they give you the run around. I brought my car in to see what was wrong with the steering and they checked it and said they would have to look into it further. So I got charged 50 dollars for that but they didnt bother to do anything about the problem. Since I work 6 days a week days and evenings it is hard to find the time to just drop my car off. I only have the one and I had opened up my day to have it fixed. I feel a lot of these shops forget not all of us are fortunate enough to have a spare vehicle. So I usually have to wait while the work gets done. I wish they told me ahead of time that they couldnt invest the time that day to fix whatever might be wrong. So now I would have to take another day off just to have them look deeper into the problem when it could have all been done that day.

★★★★★
Verified Reviewer
March 19, 2021

Always great service!

★★★★★
March 19, 2021

Dropped my car off with a check engine light on to have it serviced, drove off with it the next day! Professional, efficient, and quality service at a decent price without the bells and whistles other places may try to upcharge you with. Will continue to take my business here.

★★★★★
Verified Reviewer
March 19, 2021

Joel is great to work with and always keeps you appraised on what needs to be done on your vehicle.

★★★★★
March 19, 2021

Great experience. I would highly recommend them. Fair and honest.

★★★★★
Verified Reviewer
March 19, 2021

Highly recommend, honest and nice.

★★★★★
Verified Reviewer
March 19, 2021

Amazing place to get your car fixed. The customer service is beyond amazing!!

★★★★★
March 19, 2020

This was the first time I brought my vehicle to Carusos on the advice of my father. I had a cylinder that was misfiring, luckily it was one that was in the front and easy for them to get to. I have an older car and I told them to check it over and see if I needed a tune up etc. They could have told me they needed to replace all of the coils and not just one, they could have told me I needed a menagerie of things done, but they didnt. They explained everything that needed to be done now, what I should expect going forward due to the age of my car. I am so glad I came here and they will be my go to service shop from now on.

★★★★★
March 19, 2020

only been going to them for a short time but they are truly amazing! great staff, i had to tow my car in unexpectedly yesterday and they fixed my car in the same day! Highly recommend !.

★★★★★
Verified Reviewer
March 19, 2020

Great service, friendly staff, willing to go the extra mile.

★★★★★
Verified Reviewer
March 19, 2020

Nice guys.

★★★★★
March 19, 2020

When I was in a really tough and stressful situation, Carusos Auto Repair Inc. went out of their way to help me. The mechanic, Joel, took the time and went out of his way to come to my aid, and Im incredibly grateful. He was professional, kind and incredibly helpful and informative. I will definitely be going back and I will highly recommend Carusos to others.

★★★★★
Verified Reviewer
March 19, 2020

I took my car in for an evaluation and inspection. Carusos found and fixed a leaky fuel line. They also evaluated some suspicious noises and told me it was slightly corroded brakes but that no service was required at the moment. I appreciated that they didnt try to accelerate the job which might be expensive. I felt the overall bill was fair for the good service rendered.

★★★★
Verified Reviewer
March 19, 2020

Alwaysfriendly. Quickly fixed my car and inspected it!

★★★★★
March 19, 2020

A1 excellent service- honesty - affordable!

★★★★★
March 19, 2020

Wonderful!

★★★★★
March 19, 2020

Quick and pain free service.

★★★★★
March 19, 2020

Fantastic place to find really unique gifts!

★★★★★
March 19, 2020

Very polite, informative, and strive for customer satisfaction. I would recommend their services.

★★★★★
March 19, 2020

Friendly and helpful staff. Excellent mechanics, able to repair what others cannot.

March 19, 2020

I believe I was overcharged. I brought my car there. I was given a quote of $979 before tax which included new wiper blades and an air filter. I told them my husband would change the wiper blades and filter. When I picked up the car those items were not included on the bill, but the cost was $969. How could the cost and labor of the wipers and air filter be only $10 less?

★★★★★
March 19, 2020

Caruso s is awesome, I spoke with Joel about looking at a used car for me before purchas because I didnt know a mechanic in the area. They were busy but made time for me the next day and were helpful and honest the whole way. If I could give 10 stars I would unbelievably helpful. Thanks Again

★★★★★
March 19, 2020

Great service and staff. They always get the job done in a timely manner.

★★★★★
March 19, 2020

They re not cheap but they are extremely honest & back everything they do. They DO NOT take advantage of people fixing one or two things before they fix the actual problem. My son prefers to go here rather than shops that take advantage of him & his lack of car knowledge. He knows they will NOT lie! They do a wonderful job. You can t go wrong taking your car here

★★★★★
March 19, 2020

Great work diagnosing a strange sensor failure and the cost was very reasonable. Ill definitely be coming back for any other repairs/service.

★★★★★
March 19, 2020

EVERY TIME I bring my car to get serviced, I always leave happy! Great service and they always have complementary coffee/hot chocolate and tv to keep u entertained while u wait! ALWAYS FRIENDLY, the only car service garage that I can TRUST!! Thanks Carusos!! Donnie Hallak

★★★★★
March 19, 2020

Great for your car care

★★★★★
Verified Reviewer
March 19, 2020

Friendly, knowledgeable, and very reasonable with prices. Highly recommended.

★★★★★
March 19, 2020

Good workers/good jobs! Prices just are not f o r the elderly on hardly any income .

★★★★★
Verified Reviewer
March 19, 2020

We have been taking our vehicles to Carusos for a few years, and never had to question their honesty, and quality of work. 2 years ago I purchased a older vehicle from their lot that is still running like a charm. The establishment of quality and service is top of the line and I highly recommend them to friends and relatives.

★★★★★
March 19, 2020

Saved me hundreds when another garage told me I needed to replace my entire headlamp for bad wiring. Went to Caruso s and they fixed the wiring without the need to replace the headlamp. They know what they re doing.

★★★★
Verified Reviewer
March 19, 2019

Nice guys who explain your problem to you and have competitive pricing. I feel they are honest.

★★★★★
Verified Reviewer
March 19, 2019

These guys keep me older carvin great shape at an affordale cost when the dealer tries to charge two or three times for the same issue. It s been seven years of good service now just one repair issue that they covered no questions asked.

★★★★★
March 19, 2019

Honest people to do business with. They fix only what needs to be fixed. The mechanics are excellent. My fiance and I have had oil changes, brakes, water pump, NYS inspections, air filters, spark plugs, plugged a tire, rotate tires, a transmission flush and a new radiator. They have kept our 2003 Toyota Camry and 2006 Honda Pilot running smoothly. We have never had a problem with any of the work. Prices are very reasonable. I highly recommend Carusos Auto Repair.

★★★★★
March 19, 2019

I am a busy mom that needed a NYS inspection bad! I called and they were booked but said they would see what they can do and call me back. I got a call from them within an hour and they squeezed me in. I was in and out...10mins! They have awesome, friendly speedy service and I highly recommend them.

★★★★★
March 19, 2019

The worst possible feeling is for your car to have a serious problem while hundreds of miles away from home. I found myself in this situation, late in an evening with no local contact to guide me for service. I found Caruso s online - solid reviews. When I called and the owner, Joel, provided his cell phone fornafter hours needs, it blew me away. Joel called me back within minutes and provided peace of mind. We nice my car got to the shop, he and his team quickly and accurately diagnosed the issue and repaired the problem. Unfortunately, the failure I had lead to a more serious issue. Joel provided great advice and guidance. While my car (Porsche Boxster) will require additional service, Joel and the team were outstanding. Caruso s provides excellent service, a fair price, and treated me as a long time customer. Thanks Joel!

★★★★★
Verified Reviewer
March 19, 2019

Best mechanics in town - 100%

★★★★★
March 19, 2019

Great service friendly and will explain everything to you !

★★★★★
Verified Reviewer
March 19, 2019

Make them your go to!

★★★★★
March 19, 2019

Brought in a wreck for assessment. Did it quickly and thoroughly at a very reasonable price. From discussion, they know their business. This is my new Schectady shop. Another good experience - bought an older used car from Carusos. Turned out to be a bargain. Great car but had an exhaust problem. No warranted expressed or implied but they fixed the exhaust for free anyway. Switching all my business to these guys.

★★★★★
Verified Reviewer
March 19, 2019

Good service, reliable and trustworthy..

★★★★★
Verified Reviewer
March 19, 2019

Clean Polite Knowledgeable Efficient

★★★★
March 19, 2019

Was experiencing some vehicle trouble on my way to work and called looking to get an appointment. Unfortunately they were booked up, however they still helped me out by answering some questions and concerns I had about what could be going on with my vehicle. Very kind and courteous customer service.

★★★★★
March 19, 2019

I went to Carusos because I had a major oil leak that I wanted to get checked out. They were very helpful and checked out my problem and found that the oil filter that was installed by Mavis was chipped and was pouring oil out of it. They fixed the problem at a very low cost even with the look over of my engine. A cost of a oil change is way better than what could have been. Highly recommend them for their honesty and great customer service.

★★★★★
Verified Reviewer
March 19, 2019

Super friendly, reasonably priced and always do a great job. Happy to recommend

★★★★★
March 19, 2019

Joel is very thorough to make sure the job gets done right, on budget and on time. Joel also takes the time to explain everything, so you have a better understanding of what is happening and are not in the dark. They use quality parts and dont just run down to the local parts store for a cheap replacement. I had the motor replaced in my wifes car and everything looks like it came from the factory and runs great!

★★★★★
March 19, 2018

Great customer service! They took me when they were about to close because they saw how desperate I was to have my tire changed. Friendliest staff I have come across since I have been in Albany since 2011. Thank you men!!

★★★★★
March 19, 2018

I had to fix my 10 yr old car which was showing up with engine check light. I approached Caruso with a speculation whether to just abandon this car or to invest on it and run it for few more months. That way I can buy some time to shop for a new car. Joel suggested that it would be worth it to invest a 3000$ -- and he was right, Car was fixed very quickly over the weekend (it had major repairs like replacing the timing belt, replacing wheel bearings on two wheels etc.). Car runs nice now and I am very positive that I will get major portion of my investment back when I trade-in in next few months. If you are looking for a honest repair shop look no further. Thank you, Caruso, !!! You guys are the best.

★★★★★
March 19, 2018

These guys were fantastic. I would highly recommend Carusos to anybody. I had been in an accident that resulted in a damaged rear bumper and muffler and they took care of everything including the body work. I dont like going to new mechanics because I dont know anything about cars and I always feel like I am getting ripped off but these guys were honest, friendly, and answered all of my questions. I will definitely be coming back here!

★★★★★
March 19, 2018

Very good service

★★★★★
March 19, 2018

Friendly staff, awesome prices, and my new go-to shop for all work on a foreign car! Highly recommend.

★★★★★
Verified Reviewer
March 19, 2018

Reliable and dependable

★★★★★
March 19, 2018

Very honest crew. Joel is up front with you, knows the business of auto mechanics and takes the time to work with you on accessing the issues along with a fair price! Highly recommended...

★★★★★
Verified Reviewer
March 19, 2018

Outstanding/value/price, and workmanship on my GMC water pump. After finishing the job they heard a strange noise in my drive train. After a quick test drive they put my vehicle back on the lift. They then found a rock wedged in my drive train. They removed the rock at no charge. This rock would have caused approx. $1000 in damage if left undiscovered. I can not thank these pros enough for the extra effort they put into my vehicle. My strongest recommendation for this shop!!!

★★★★★
March 19, 2018

Ive taken my Jeep here a few times and Im so happy Ive finally found an honest, competitive, and friendly repair shop I can count on thats close by. If you need anything done or dont know whats wrong, trust me, Carusos will treat you well and earn your business for a long time.

★★★★★
Verified Reviewer
March 19, 2018

Do you want your car serviced by honest professionals? If so, this is where you should take it.

★★★★★
Verified Reviewer
March 19, 2018

Great service, very helpful. I would definitely recommend.

★★★★★
Verified Reviewer
March 19, 2018

Fair, communicate well, and willing to work on an unusual situation.

★★★★★
March 19, 2018

Service at Caruso s is always the best, and so are the people that work there. It s so hard to find a mechanic/auto service shop that you can trust, but this is definitely it. You won t be disappointed!

★★★★★
March 19, 2018

We have all heard the horror story s about people getting scammed by auto repair shops, right? I have an older vehicle that needed some critical repairs, a friend recommended Carusos. I found them to be honest, knowledgeable and efficient. They stand behind their work as well. I will continue to use and recommend them.

★★★★★
March 19, 2018

Quality service, quick and responsive, freindly and polite people

★★★★★
Verified Reviewer
March 19, 2018

Our cars are getting old have over 100k on them, so I stopped going to dealership, and began coming here. These guys rock!! Super friendly, and do good work. I have never been to a non-dealer repair shop like Carusos. You wont be disappointed!

★★★★★
Verified Reviewer
March 19, 2018

They were honest and straight forward. The family that owns the place want to genuinely build a loving relationship with all their customers.

★★★★★
March 19, 2018

I am always met with courtesy and efficiency. The service is friendly, excellent, and fairly priced.

March 19, 2018

Whatever you do, do not take your car to caruso s auto for any kind of service. If they think you do not know about cars they will take total advantage. My husband took his 72 Plymouth Satellite Sebring Plus to have his brakes done. They did not even take the tire off he was told they scoped it out, I don t know about you but I know you need to take the tire off when feeling with brakes. They kept his car for weeks because they told him he needed new drums and were unable to find the parts. Eventually my husband was tired of them hijacking his car. He picked it up took it to another more reliable auto body shop and guess what the car had brand new drums the brakes just needed to be adjusted. But new drums is a costly repair and I m sure they were just trying to get the money out of my husband. Again I repeat do not take your car to Caruso s auto you will be sorely disappointed. They were untruthful in what was really wrong with the car.

★★★★★
March 19, 2018

Great place to do business with. Honest and professional.

★★★★★
March 19, 2018

Honest, friendly family business that does quality work at a good price

★★★★★
March 19, 2018

Carusos Auto Repair is the best auto repair shop that you could take your car to. Ive been coming here for over a year and Ive always been very satisfied with the results.The staff is extremely knowledgeable, friendly, reliable and honest. I would recommend this shop to everyone! If you dont know anything about cars, they can help!

★★★★
Verified Reviewer
March 19, 2018

Good prices and honest workers

★★★★★
March 19, 2018

Always a great experience at Caruso s! Cost, service and turn around time can t be beat!

★★★★★
March 19, 2018

Excellent mechanics

★★★★★
March 19, 2018

I always have a wonderful experience at Carusos garage. Always friendly and prompt service. They never recommend an unnecessary part or service. I feel they are not over priced and they send me a reminder when my vehicle is due for service, which i really appreciate. The mechanics there are VERY skilled and up to date with the latest on each car.

★★★★★
March 19, 2017

They are absolutely AMAZING! Hands down the best auto mechanics shop. I recently moved here from Cleveland and was new to the area, i turned to Google to look for a reliable mechanic, I went through several listing and came across Carusos auto. After reading through the reviews and seeing nothing but positive feedback that dated back several years from satisfied customers I was sold. As soon as I walked in they made me feel very hopeful. I have seen a few mechanics back in Cleveland and they all said it was the battery! Well after several hours they finally figured out what the problem was and why my battery kept dieing and finally got the problem fixed! I am so glad I went to them. I hope this review helps any one looking for a reliable, thorough and an affordable mechanic! Thanks guys, I am so happy to have a solid mechanic!!!

★★★★★
Verified Reviewer
March 19, 2017

Everyone I talked to was super nice, everything was very reasonably priced considering my foreign car, and they fixed the rattling that was driving me nuts. They also have me an honest quote for my brakes, I will definitely be going here again when I need something.

★★★★★
March 19, 2017

Carusos Auto Repair provided excellent service in diagnosing a problem with my daughters car, they repaired it within 24 hours and were extremely honest and professional. We do not live in Schenectady and were not able to bring her car to our trusted mechanic. I had concerns with taking the car to a repair shop without a personal reference. After researching online reviews I came across Carusos extremely positive reviews and learned about the history of their family business, giving me a level of confidence in calling them about the car issue. They readily understood our situation, diagnosed the problem within 24 hours and as it turned out to be a relatively minor problem, addressed it same day. Carusos communicated well, kept me informed and were extremely trustworthy. I rarely comment on business websites however their service was excellent across the board and Id like to give others in the same situation a level of confidence to trust Carusos with their car. They are a rare find!

★★★★★
Verified Reviewer
March 19, 2017

I was so happy with their work, that I promised them a good review. Will go back again

★★★★★
March 19, 2017

I am not one to write reviews but I had an amazing experience at Carusos. I am so happy to finally have found a reliable garage in the Capital District. If I could, I would give more than 5 stars! We dropped off our Nissan to have brake work done. Carusos called us concerned about a gas smell and told us it would be covered under a recall. The Nissan dealership told us it wasnt covered, but Joel went above & beyond to prove to them otherwise. Long story short, he saved us hundreds of dollars! Its a relief to have a mechanic that we actually trust. They definitely earned lifetime customers today :) Thank you Joel & all the staff at Carusos!

★★★★★
March 19, 2017

Carusos is incredible. Honest, friendly and knowledgeable. I have a 2010 Dodge Grand Caravan that died an epic and premature death, and they brought it back! Not only did they bring it back, it runs better than it did before the engine died. They were upfront with me about the prices, gave me all my options, and calmed all my anxieties about repairing the car. I would recommend them to anyone. Thank you so much!!

★★★★★
March 19, 2016

Carusos is a little far from me but whenever I need work for my car, I come here. They do the best Ive seen with maintenance work. Its a quality place, Id definitely recommend going here!

★★★★★
Verified Reviewer
March 19, 2016

I rarely give five star reviews, but I went to Carusos because they were recommended by one of my co-workers when my car had overheating issues and a leak. They are very helpful and get your car in and out as quickly and safely as possible (how quickly of course depends on how easy it is to find and fix the problem) and tell you what they found and how much everything would cost before taxes. If your car needs anything, I highly reccomend them.

★★★★★
March 19, 2016

Fast and friendly quality service!

★★★★★
Verified Reviewer
March 19, 2016

They are quick, honest and dont cut corners. Very trustworthy and genuine!

★★★★★
March 19, 2015

I have been a client of Carusos Auto Repair for about six or seven years. They are very reasonable in terms of taking a look at the problems and identifying options on how to be fixed. They are also very honest.

★★★★★
March 19, 2013

Came in for an inspection, they were super fast and friendly. Ill definitely be coming back, thanks!