Lowe's Home Improvement in Schenectady

Refrigerator was delivered but doors were not reversed or appliance leveled as paid for in the purchase of appliance and delivery. Delivery men plugged it in and refused to reverse doors saying that required a separate service call. They just couldnt be bothered and said not their problem and left. What good is a Refrigerator that cant be accessed properly? I contacted customer service at lowes and they stated it was to have been done. Lowes needs to sub contract out people that will actually do what customer pays lowes for. I will never do business with them again and will share the lousy service with anyone that wants to listen.

Big box store

Always been a good place to buy

Our go to for household needs

Good customer service

Better than HD

Great customer service!! Especially in garden department!! Great clearance deals!

Almost always completely satisfied with Lowes. If something is wrong they attempt to correct situation .

Had just what we needed at a reasonable price.

Very hard to find someone to help you

This is the best Lowe s. If Tamrah is able to help you you will have the best shopping experience!

Patrick was great and professional.he took the time to show us where particular items were.very patient.

Good for diyers

Very Disappointing. Placed an on line order on 10/20/24 for pick up. Tracking said delivered on 10/24/24. On 10/31/24 still the store did not have it. I canceled the order.

Some discrepancy in item price. The same item 2 prices. Self check out Associates no help what so ever. I actually paid too much for both, but dealing with Associates who were more confused than me. I just left and ate the extra cost. Most time lowe is a good experience This time not so much

We got a great deal on a Whirlpool washer because the cheapest washer was not in stock, but in order to get it at the lowest price, we had to apply for their store card. The new washer is awesome, much better than expected. Update: our fridge finally went so we went to Lowes and bought a brand new unit. Delivery and disposal was quick. Very professional service. Lowes is so much better than Home Depot.

This Place is a Toy Store for Grown Men. Occasionally when time allows I go in knowing I dont actually need anything in particular but walking the isles inspires Me with ideas for fun home projects for My kids.

Excellent location! Awesome staff!A+++

As a contractor I am very understanding but Mrs.Alesha Kowlessar customer service recived today was very poor. I placed an order at the Glenmont store but it got reroute it to store 1612. Since I had employees at the job site and my delivery got moved I went in person to pick up. Sadly I stood at the pro desk for over an hour with no help. I requested for her to call the manager so she can get some help and I could leave but no.What should be an easy transaction became the longest visit ever and all I needed it was for my products to get realize because they were already at pro. The Sherwin William rep was standing there and felt so bad that he offered me a water. Ram came 1.5 hours later to give an override. Very sad.

I wanted to recognize Kat for her amazing customer service! We ordered two pieces of a closet that is literally out of stock in every Lowes except this one. My husband placed the order and it showed pending and we are from MA. The store is in NY. I called and got Kat on the phone and she was delightful. I told her that we were driving from MA and I wanted to be sure that the order was filled before driving 2.5 hours one way. Not only did she understand my situation, she had someone pick the order before they left and had it ready for me when we got there shortly before 9pm. She greeted me with a smile and when I said Im your friend from Massachusetts she knew exactly who I was. You do not find customer service like this often and she is a GEM. I hope she sees this and I couldnt be more thankful for her and her willingness to help me. Thank you Kat! Youre a rockstar!!!

Bought landscaping supplies. Affordable

I dont usually shop at Lowes & now I know why. I was shopping online n saw an air-conditioner that I tried to order, but after spending an hour, it kept failing, so I quit. I decided I won t shop at Lowes. Today, I got an email asking me to finalize my order, so I went into the order section again and it still wont allow me to finalize my order. I decided to call the store 3 times trying to get help & was left on hold (I think since I wasnt asked n it just went silent) for 3-4 min the first call then 3-4 min again the second call I hung up n called back n asked for a supervisor n she did say please hold n then I was on hold for 8 min. Finally, I hung up & thought is a sale worth the aggravation of shopping at Lowes? This is the exactly why I dont shop at Lowes and I go to Home Depot. I tried to give them another chance n they failed miserably....AGAIN!

So far dealing with them has been good...hope it stays that way

Awesome staff & awesome inventory as well I wish I could give 100 stars .. love the Schenectady location the best .

Awful store you re better off driving to the glenville one and avoiding this one they pick up the phone and hang up on you.

Had a problem during self checkout with a barcode not scanning, and the employee working there quickly figured out how to move things along for my purchase, which was greatly appreciated since I was in a rush at the time. The barcode was not in the system for whatever reason was the issue but that did not stop them from finding another way to help me make the purchase. Good experience for me today.

I just love how organized these stores are and clean. Males it easier to purchase what you need and see what you want! Always leave with new ideas. The staff is usually very helpful also.

The assistant manager Joel was very unprofessional.

Associate didnt want to assist with a simple key that was made before at this store. She told me she would help and never came back. I asked for a manager and nobody came.

Great staff, very knowledgeable and helpful.

Friendly and helpful

I can t believe that Lowes even has cash registers . They don t have anyone working them. They have self checkout and one assistant watching everyone. I will never shop there again. Wonder if I will get an invite to the Christmas party.

Awful experience with a delivery. Placed an order before 2PM on Monday to be delivered next day. Order did not show up next day. I called and was told the delivery was just never picked up. I wanted a refund for the next day deliver since I didnt actually get it next day. Attempting to get that refund has been such a headache. I called about 17 different times with more than half of those just getting hung up on. When I did get a manager in some of the those occasions I was given conflicting responses and ultimately I now have to attempt to call corporate as I feel that is the only way I wont get scammed for a service that I never received. Something that should of been simple was turned into an absolute circus. UPDATE: Called corporate and had the issue resolved and the delivery fee refunded in a grand total of 15 minutes. My advice, if you need a refund or help that involves more than just excuses or being hung up on then just call corporate instead. Would of saved a ton of time and a headache by just doing that.

This stores definitely has everything you want/need for all your home repairs/upgrades. The only issue I have is you can never find anyone when you need help. I did have some great help at the Niskayuna store. Shout out to Laura & Jayden in the flooring dept for the exceptional service they provided me. They were both helpful. Thank you guys for ordering my 20 boxes of flooring.

I was looking forward to seeing their garden center. It was closed by the time I got there. Usually they have a good selection this time of year. If you want something specific, you might have to ask. But dont get your hopes up.

My fun place

Good friendly service

Isnt this the place that everyone loves to go to? I know I do. Nice selections even if its something small that youre getting or something large someone is always there to help you.

Customer service is on point.i like that.

Good place

Always has what I need

Not like the lowess. Betterer.

Found all that I needed. Staff was very helpful!

I prefer home depot

Lowes knows how to improve your homes!!

Couldnt find what I was looking for and the prices were way too high

Since my move Ive been shopping at this Lowes store for roughly two months, yesterday Len in flooring went above and beyond to make sure we had what we were looking for calling other stores, looking online etc.... At the end of our shopping and several thousand dollars later he even made sure he helped load up our purchase before going home, Lowes management you have an asset in Len..

Employees can be helpful. The place is pretty clean.

No cashiers at all. Decided not to purchase anything. Whats happening with Lowes.

Like Lowes much better than Home Depot

We found everything I need

No self check out at garden center folks. Im just saying. Dont get any ideas Lowes the friendly cashiers keep me coming back.

Good store. Friendly, helpful, courteous, knowledgeable staff. Usually have what I need.

Worst customer service. Nobody answers the call. Not going to shop at this store anymore. 1800- customer service thinks it s a joke to let customer wait for 30mins even after setup the callback and then hangs up.

Excellent

This is a great Lowes. We have found a lot of what we need for our new home and for the projects and improvements that we ve made. We always seem to find what we re looking for, and more! Update: The employees in the garden center are top notch! Corrina was a total pleasure to work with during my trip to Lowe s. She was helpful not only to me, but to all of the other customers I saw her interact with. She is a shining example of professional courtesy, cheerfulness, and excellent customer service. She definitely went out of her way to make my experience a great one and encourages me to further make Lowe s a regular in my shopping visits.

Good place to buy stuff for work

Ryan and Mikhail in lumber went above and beyond to help me pick out the lumber for my large deck order. Even though I was being picky they were very empathetic and saw the order through to the end. Very professional and great customer service.

Lowes never disappoints. I can use the app and know exactly which aisle to find the product.

Its ok

Worst store to shop Good luck getting help at pro desk you will be there all day

I was there to get a for outdoor decorations for a gift. I asked a clerk and she was very helpful.

Fast service, very clean & careful

Found everything quickly, and the Pro Desk supervisor helped me load lumber on to my truck and also provided materials to better secure it.

Lowes Where the paint might dry faster than the approval of your vacation time. Tried to prioritize my education and got a crash course in unemployment instead. Their selection of home improvement tools is impressive, but good luck finding tools for employee support. Would recommend for a DIY project, not so much for job security. Prioritizing your education is seen As a one way ticket to unemployment by this place... but friendly reminder. its just a stepping stone on your employees journey but it s the furthest you ll go in your career. Remember to treat each employee with respect and understanding, because anyway goodluck pushing those carts

Just like all the home improvement warehouses, there is less and less of a selection of actual stuff a good contractor would use and more and more junk a homeowner would be tempted to buy. There is a reason lumber yards are still in business. Staff the store with people who worked in the trade and stock it with high quality products and prime grade lumber and I might shop there for non emergency items. I cant tell you the number of times the electrical department gave me advice that would either not pass inspection or would outright burn my hose down

No Comment

The best

It is a hit or a miss for me sometimes the workers want to help and sometimes they dont I was not happy at all the workers should be more knowledgeable and if they dont know something they should try to find out the correct information before they give you the wrong information

An other option of a big box store that has so much of what one may want for home or other building projects.

What a disappointment I bought 2 air conditioners and one last set a month and the other 1 is still working but I tried to return the other one, and the girl told me that they couldnt take it back because it was over 30 days. Way to stand behind your products. Ill never spend another nickel at Lowes. And Im gonna go cancel my card right now. I called you and got no satisfaction or suggestion of help. just more disappointed

Did not have what I was looking for.

The manager lady, at Niskayuna Lowes, can bodily lie to your face with contradicting policies within the same conversation, giving a hard time to process a return bought only a couple days ago. OFR item was sold and delivered when promised a new in box item. It was a snow thrower that was rusty, missing parts, missing warning stickers, missing manual, and was excessively greased as if used. Thankfully multiple associates came to my rescue and aided me in making a purchase and pickup at another Lowes, their help was night and day compared to their mean manager. Can confirm the new item was much better, brand new.

Love lowes. Clean. Nice stuff for your HI projects.

Clean store .Great Christmas decor .Love to browse this store .Staff is so helpful plus they do delivery and curbside

Good selection of household goods.

Ordered a new fridge on 25 November 2023, delivery was scheduled for 27 December. Took the day off for delivery and moved my old fridge out to the garage. The afternoon of the 26th (by time I checked my email the evening) received an email saying my delivery was pushed to January 11th. No explanation, no coordination, just wait two more weeks because Lowes said so, while losing money not being at work, and the manual labor of moving the old fridge. Called and I spoke with one of the head cashiers (Will) helpful and said a manager would call me back. Steve (I think store manager) calls and says there is nothing they can or will do. Steve seemed very uncaring and mater-of-fact, not that there lack of ability to hold up their requirement feel short and I MUST deal with it. No thanks. Cancelled the order and wont go back. I am now a Home Depot shopper, thanks Steve. I will also be shopping more local. Businesses caring about customers is important; Steve doesn t care.

I was at this store on 1,6,2024 I was helped by Deb Nancy and Tim Deb helped me pick out a snowblower and them Tim helped me load not only the snow blower and 3cbags of rock salt and Nancy rung me out kudos to all of you thank you for the awesome customer service it was greatly appreciated the snow blower works great thanks susie baker

We went significantly out of our way to come to this Lowes because its the only one in the area with the tile were looking for, according to the Lowes website. After about 30 minutes of looking, with a store employees help, the hundreds of pieces of 3x12 tile are somehow nowhere to be found.

What is going on with all the dead house plants at this location? With all the people who work here, no one thinks that may be a good idea to give them some water? I m sure it would only take 10 minutes a week it s been like this for months. I should have taken pictures it s bad.

Its a shame that everything is automated and that people can not assist with the simplest of tasks like making keys. I will not be going back. Ill just go to home Depot.

This place is garbage. Dont waste your time

Wonderful place

Clean and organized. Buy all my major appliances there for my rentals. All my hardware and flooring.

Used to be a good store. Now their customer service is dreadful - literally had to justify why I wanted someone to get a tool down from the job shelf on a ladder rather than a different tool on the floor. Also refused to accept defective equipment

Normal busy

Went to by VALSPAR paint. Chose the color and finish on VALSPAR materials. Clearly requested VALSPAR. Paint was mixed and Voila! Switch was made to Sherwin Williams!!! Of course more expensive. Out and out bait and switch...or worse! Clerk tried to say she was just trying to provide a better paint (!) I was in a big rush so had no time to make her do it over. Lowes of Niskayuna, NY BEWARE!

Corrina made my day with her smile & good morning! I could tell it was heartfelt. Her attitude in this post covid world lifted my sprit!

Excellent materials of quality.very easy to shop,calm and not chaotic at all. Really fast checkout. Everything is marked as it should be. A hard working group of employees make this the great store it is.

Mo, my cashier was fantastic. She knows how to make everyone feel welcome. Randy Pascarella

Niskayuna lowes is the worst location Ive ever shopped at. The prices on the floor are rarely accurate, there are never carts in the store, and management is awful. Im there about 3 times a week and spend a lot as a pro. Its close to my house but will not be back.

Friendly,helpful,always have what Im looking for

Salesperson in appliances was awesome. There was issue with appliance not fitting in house. Returned and customer service handled cancelation of item. Will keep in mind for future purchases

Went in with a list, out of everything. What a waste of time...

I went into the Lowes store in Mohawk Commons today and tried to use a 10% off coupon from Home Depot I received in the mail. I have done this at least 10 times in the past year and have occasionally needed to have a supervisor provided in order to have it processed (no big deal). Prices between the 2 stores are usually very similar and common sense says Lowes would rather keep my business and allow the discount than have me complete the purchase at Home Depot. Common sense did not prevail on this day by your Manager Mike. I was told it was company policy to not have this coupon applied for me. The total purchase would have provided a discount of $13.00. I have a Lowes credit card which would have allowed for at least a 5% discount. So all in all I would have only been asking them for an additional $6.50 off my total purchase. I just completed a remodel of my kitchen through Lowes in which I speant $32,000 for parts and Labor. I would estimate I spend around $5,000-$10,000 yearly at Lowes. All of this was explained to the Manager Mike working at 6:50 pm on 8/22. I have dealt with an Assistant Store Manager Mike Sawicz in the past when completing my remodel of the Kitchen and this WAS NOT the Manager Mike I dealt with today. There is a Home Depot store equidistant to the Lowes store near my house and as far as Im as Im concerned Ive walked into a Lowes store for the last time. Teach your managers the value of looking up previous purchases when making a decision based on company policy in the future.

Don t actually expect them to deliver when it says online. You ll get zero updates, and if you call you ll just get an it s a 3rd party shipper response and just be waiting for it.

Good selection, accessible minute-key machines; typical apathetic employees. If you want plants or materials come here if you want customer service go to Home Depot.

Good prices, knowledgeable staff

... due to staff shortages and/or lunch breaks, I would avoid busy times... the poor kid was wearing multiple hats but he did it. They removed some of the call buttons, so you have to find people. That can be awkward for a staff already busy...

Good store to shop at

They had patio chairs on clearance at half price. Good deal.

All tongue and groove boards stacked in wrong price slot. Didnt discover till got to register. Waste of my time.....

Very easy to shop the store is easy to navigate great staff if you need help

I was there last week 2 days before my foot surgery. I needed to buy some sort of fencing for my schnauzer after surgery. A women with long blonde hair and a tall quiet dark skin man helped me. Plan 1 didnt work out. She tried plan 2. Again it didnt work. We then came up with plan 3, though skeptic they tried it and was a success. Not many employees take time out of there day to go above and beyond but these 2 did! I was there Friday Oct 14 in the garden department. They deserve a Thank You for sure ! 2 great employees Lowes of Niskayuna!

Out of stock on a lot of things. Prices are out of control.

Great place to shop always have what i need

My husband and I are refurbishing our house and have spent quite a lot of time shopping at Lowes lately. The paint people have been very helpful and accurate with our paint colors, and we have had good luck finding supplies. We will continue to frequent Lowes for our housing needs.

Found everything I needed and good aisle help when found .... but not a single cashier was on duty except customer service one that was busy .... had 47 items to be checked out .... ridiculous .....

I liked the selection of bathroom sinks and cabinets. We were left on or own to look which I like. People were around if we needed help.

The pro team here is top notch

Twice now wait 20 minutes for anyone to show up at the paint desk If you need something quick to finish a paint job don t come here.

I went in today looking for screws to help put handles on cabinets that were very important today and a gentleman named Mike Patterson helped us very quickly and was very polite and knowledgeable the whole time definitely a plus plus employee and store

Employees are ABSOLUTELY POSITIVELY NOT WANTING TO HELP COSTUMERS THEN!!!!!ask them where something is reply is IDK WE DONT HAVE THAT HERE meanwhile its listed on the website

Plenty of useful products to choose from. Appliances, parts for electric, plumbing, household.

Delivery suck. Wrong item delivered twice. Third attempt failed as well. Customer service all play the passing game. Poor communication. Seriously get better employees.

Helpful employees

Poor quality service. The appliance section was not responding for a call, I tried calling that department for many times and took me 2 hrs but still no response. Im sending back my delivered item because it is defective. They need to train and designate a qualified staff to help their customers in a proper way. The store manager must read this and do some action if they want more regular customers coming back to their store.

Very helpful staff!!!

A 10

with lots of products in stock I can easily redo and projects around the house which are never ending haha

Lumber every time seem superior to home depot.

Always s find what I need

Big box hardware store. They have everything.

Found what I needed.

Man at return desk is top notch Not once ,not twice but every time I go to him. Lowes,show your appreciation .

Ken in appliances is wonderful to work with. So patient with us.

Large selection. Quality inconsistent. No one available for questions. When available they dont work in the area where you are shopping and they cant answer the questions. Im glad its nearby for a quick trip or paint but wouldnt redo a room with their products.

I tried to pay in $2 bills, you know, U.S. Currency! They refused my money. Ill be calling corporate on Monday. Update: Called corporate. They said they absolutely take $2 bills. Ended up giving me a $60 gift card for my troubles. The manager at the store did not know what he was talking about.

Don t order delivery services here.

Inexperienced on the floor workers but they try. I got what I wanted on my own.

The Kitchen cabinets are not even real wood plus glued & stapled together which would be ok if the price was reasonable. 220.00 per cabinet is way over priced.

Like garden and clearances

Lowes stores are usually clean, spacious, and organized. They have more employees available when you need help.

Ken in appliances was an incredible associate: patient, knowledgeable, efficient, and kind. We purchased a range (ours suddenly died) and a range hood today; quickly, Ken located the Samsung range we wanted in stock. Next, he showed us several matching range hoods and carefully explained dimensions needed to accommodate our limited space. He found one online that would fit and placed the order. The range will be delivered in two days. Yay! We can cook again. The hood will arrive in a few weeks. Thank you Ken and store manager Rick for your expertise and friendly disposition.