AAA Schenectady in Schenectady
1626 Union St, Schenectady, NY 12309, United States
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AAA offers roadside assistance, travel, insurance & automotive services. Explore exclusive savings & discounts.
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I went in for my international permit and some British pounds. I am not a member, but it did not matter. Good service.
This company is disgustingly unprofessional i called for a tow and they couldn’t find my account even though i set it up not even TWO full days ago and was charged over $100 for the membership. Then they refused to tow my truck because the driver was “too scared” to get it out of a dealership parking lot. the truck was in position to be extremely easy to take out but they didn’t care about any of that and they have now caused me to miss my appointment tomorrow morning and i have no idea when my truck will be back on the road, instead of it being driveable tomorrow. Absolutely horrendous customer service. The man on the phone told me “he won’t do it he doesn’t want to… I mean he’s scared” like what dude you are a tow truck driver and you guys claim to be so helpful and the best roadside service around but can’t complete a simple tow. I will be cancelling my membership and will NEVER EVER recommend this bottom tier company to anyone.
I had to have my car towed to the dealer today after it broke down. Asheed from AAA arrived quickly and was very professional and caring! I'm so glad to have his help in getting my car where it needed to go!
My 2018 Honda would not start and was displaying all kinds of system error messages on the dashboard so I called Northway AAA to have it towed to my Honda dealership. When the AAA driver arrived he tested my battery and found it had a bad cell and explained that’s why I was getting all the system error messages and offered to replace the battery saving me a trip to the dealership. The driver’s name was Asheed and he was very professional and knowledgeable. He showed me the test results and explained why the battery needed to be replaced. He quickly installed the new battery and my Honda has been running fine ever since. I highly recommend Northway AAA!
On 10.31.23, Gobin and Asheed responded to my request for emergency roadside assistance. Both gentlemen were professional, knowledgeable and easy to deal with. They assessed my needs and sprung into action. They were fantastic to deal with.
Went to the site yesterday 14-Sep-2023 to get a pic taken to renew my passport. Was welcomed by older lady with an attitude, dont know if it was because it was close to closing. She stated "We are unable to take your pic because your hair is too short". Wierd issue for a business to have especially with the existence of so many cameras in this country. Trying to reach a higher up to understand the situation better because it should be listed on their website to avoid someone wasting time and money going there.
Anthony from AAA towed my vehicle after receiving a flat tire. Anthony was very helpful and polite. I could not have asked for better service. The process was so fast and I am so thankful to have AAA. Putting the request in on the app, confirming the details with a staff member on the phone and then having the service done, was done within a half hour. You can't get better than that!
I have been a member on and off for years, but this is been a wonderful service in my hometown that I have made use of even before I was born. My mother was a member so long that she got a free gold card for life. My mom died recently and I stopped into the store to let them know she had passed. It was amazing to see that she had had her AAA cards since 10 years before I was born. Everyone here is wonderful, and the team has been in place for many years. I'm at the manager and she has been there over 30 years. Always a pleasure, and can't imagine making a trip without their help. 5 ⭐⭐⭐⭐⭐
I may have had the one unpleasant representative that made it an unpleasant experience getting an international drivers permit
Josh Sousie our driver. Absolutely fantastic prompt courteous safe driver. Ease our fears.
Very nice costumer s services
Very courteous and helpful
Called for a tow yesterday Friday the 13th around 4:30, pickup location was caliber collision. I wait about 40 minutes for the tow truck to even be on its way, then i wait another 20 before i get a call saying they need to confirm with caliber that i have no existing charges or bills, which is understandable. They then call me back after caliber closes and then tell me that they cant have my car towed because they cant reach anyone there. So i try everything i can to explain that i didnt have my car looked at by them and didnt have them do any work, like getting the key back from caliber with a tag on it from them but no the person on the phone wasnt having it, i even asked if i can just drive it off there property and if they can pick it up then, and said no that they need to call back when there open which is on Monday. Thanks for wasting my time and the tow companys because you guys dont call right away to confirm you can pick it up. Now i have to wait 2 days just so i can get my car towed because caliber isn t open on the weekends.
Fantastic staff who are really friendly and super knowledgeable.
I put in a request for a tow this morning on a snowy day. Asheed responded quickly and was very professional and knowledgeable. We appreciate his help during a stressful time on a snowy morning!
Excellent !!! From the service by the auto techs that rescue you when battery died, flat tire etc. Also I switched my home and car insurance and saved money...ya!! All very easy at both northway and Schenectady offices
Awesome as per usual
Travis A Got there in great time. Very helpful and friendly.
Great people
Be careful when you order currency here. Their vendor may send you currency that is nearing its end of life (being pulled from circulation). Ex. Bank of England is pulling paper notes from circulation on 09/30/2022 in preference to the newer polymer notes. Their vendor will then not accept the notes back for them to purchase. To be safe, do a little homework when getting foreign currency notes here.
Signed back up to Triple AAA , just to be safe.
cost effective toeing services its worth it. I get 4 road side assistance for the year with triple a.. however with my insurance erie I have one towing and call a second time one year later I have a lock out. and call them and they said that Im making too much claim I may lost my insurance. I never had an at fault accident in my 16 year of driving ever.. so I sign up for Trippe a a discontinued road side assistance from my insurance
These people are amazing I got my car back after 3 years she rode beautifully for 10 minutes then finally shut down she ran long enough to let me know she missed her so I parked her into AutoZone on State Street call triple a they showed up sooner than they were supposed to were very patient with me and extremely helpful and didnt do any damage for once when putting her on the tow truck like other tow trucks have done to my car and they really cared
They always take care of me. I appreciate the team AAA has put together.
My beef is AAAs website. Anyone else have issues with signing in or even navigating to Saved trips? I have called once and one person was able to figure it out and get me to the right place. However, now just trying to sign in is impossible. This site is the worse I have ever experienced. I know I am in my 60s but I can get myself around a whole lot of the internet. This just sucks!
Havent had AAA in years went back and glad I did great help and service I really dont hope Ill need! I have a sick spouse and need all the reassurance I can get
Susan has helped us plan an amazing vacation multiple times. We request her assistance everytime.
Service was fantastic and I received my replacement card in two days. Thank you!
Staff was very patient and helpful. I could have ordered our tickets online or by phone, but I liked having the in-person experience and appreciate the additional information received for our upcoming trip. Thank you!
Very kind over the phone and helpful with your travel needs.
I came to get international driving permit. No appointment needed, picture is taken right away, document issued without problem. Left in 25 minutes. Thank you Josh.
Got all our automotive emergency services handled here
I always have great luck with AAA planning my trips! Pam went above and beyond with finding hotels, flights and rental car!!!
Great service signed up again for the premier plan recommended
Dislike their towing policy. Was stuck in mud in a cemetery and they stated they could not help due to distance from main road. Said I needed a heavy tow service but could not recommend one. Was useless for my situation.
Very fast friendly and get there work done
I had a flat tire on the highway, I pulled over and called AAA, they were there in 20 minutes! Then the man had me on the road in 10 minutes. The lady on the phone and the man who came to the rescue were completely professional and I felt like I was in very good hands. 100% recommend for every person who drives.
Member 14 years. Always fast efficient and friendly. Never an issue.
Spoke with Jesus Torres he was extremely helpful and took care of my needs immediately
Edrick (not sure if I spelled it right) was super fast and VERY friendly! I was panicking about my keys being locked in my car and he was able to ease my frustrations with simple humor and compassion!
I had a dead battery (again-driving very little these days, old battery), and when I called, I got a text response almost immediately with a quick ETA, and the guy arrived exactly on time!
In and out in 5 minutes for an international drivers license. Great service.
Cheap insurance for a road worrier
Great location, nice storefront where you can buy travel related products, even beautiful luggage. Ive always had my carseats installed by certified professionals here. They can also help with trip planning anywhere youre going.
Visited recently to order Euros and a international drivers license. Elizabeth is amazing, super friendly and polite and was able to a answer all my questions from Euros to Disney. AAA has helped us through the years and I highly recommend.
Had photos taken
Very prompt service....we walked in without appointment, had to wait for few minutes as they were already serving clients...but once available we got our IDP done in few minutes.
People there really take the time to plan your trip! Very impressed
They are always helpful whether you are planning a vacation or trip or if you need roadside assistance. Very friendly staff
Canceled my membership due to the fact that they provided poor service and I called and complained about it. Their quality has gone away over the last 3 or 5 years. Left me stranded in 30 below zero temps on a clear night for over 3 hours, lied to me about trucks coming to help me on a separate call, another call the van guy would not get out of the van to jump my car in the rain handed me the jump pack and said here jump it yourself. Was a member over 30 years. Dont bother using them. Find someone else
Needed some passport photos. Fast and friendly service and got what I needed. Highly recommended.
Great place for travel plans.
Fast professional service in assisting me with a merchandize purchase during open house day. Got some nice discounts.
Prompt professional service
The staff is friendly and welcoming. Everyone was engaging and so helpful.
Good and speedy service. If youre a AAA member, they conduct free eye exams for DMV.
Been a member for years,but still disappointing when I need info they dont ever have. Like a road map of Mexico!
Place is amazing just left n cant wait togo back
The young lady that helped us out was great very helpful.
Great service
Excellent customer service. My trip was mapped out, discount tickets were offered, everything was perfect. Love AAA, Ive been a member for years.
Kimberly, the young lady who helped me open my AAA membership today was very professional, courteous and knowledgeable. She explained the various choices of membership in detail and I sincerely appreciate that. The only improvement that I would like to see with AAA is a discount for Veterans.
I like this location very much. The help is always nice and friendly, which makes coming here a total pleasure. I highly recommend AAA Northway on Union Street.
Helpful employees
Best rates for converting dollars to Euros! Handy travel accessories including RFID wallets. Friendly and efficient staff
The person who helped me was polite and informative. I was in and out with what I wanted in about 10 minutes.
Friendly, helpful people. Went today to exchange some US currency for Canadian. It will take 3 days and the exchange rate isnt great. It is a nice service if you need it.
Nice professional folks!
The people there are wonderful! Very helpful.
Had all the movie passes we needed.
Great Service. Knowledgeable travel agents.
Very friendly and helpful staff
Service was good and quick.
I got a great quote on my car and home owners insurance
We booked a trip through an agent at this office who highly recommended a hotel at Kaanapali Beach Hotel in Maui despite our concerns. We arrived at the hotel to find it a complete disaster. It was moldy, full of chemical smells, roaches, and had an outside dining area covered by a WWII Army tent. We protested vehemently to the agent and to Pleasant Holidays who they book through and only reluctantly did they agree to change us to a different hotel after 3.5 hours of phone conversations. Stay away from this office s travel services and never use Pleasant Holidays!!!!!
Great help!!
I saw ! of your drivers in scotia about 5pm on 6/19 17 and he pulled in my driveway to turn around which had him going the wrong way on a 1 way st I told him what he was about to do but he just waved me off and went the wrong way on the 1 way st.GREAT PROFESSIONAL DRIVERS YOU HAVE THERE!!!
Answered my questions
Not happy!!! Wont be using their services again!!
Love it!