NAPA Auto Parts - SCHENECTADY TRUCK AND AUTO SUPPLY INC in Scotia
67 Freemans Bridge Rd, Scotia, NY 12302, United States
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There are very knowledgeable staff working at this location. Friendly and helpful. Large variety of parts, accessories and tools.
There wasnt any one display she checked the network and still didnt accept there wasnt a available she went in the back worked some magic and bam she found them ! Thats customer service thats the heart beat of your business im a GM at a hotel and been in the industry for iver 10 years these employees are hard to find and I hope she can one day be part of management if she isnt already!!! THANK YOU ERICA
Napa driver came out from parking lot and cut me off while I was traveling in the main lane of traffic. This forced me to have to rapidly decelerate. When I laid on the horn to alert him that he had pulled out in front of oncoming traffic, the driver flipped me off. Went into the store to notify them of his inconsiderate and dangerous driving practices, employee came out and continued to argue with me about why he was right. This is shameful to drive like that in a driving billboard. I hope the manager takes away his driving privileges before he causes an accident and kills someone. Poor on every level.
I called and asked if they price match another Napa store since their price was $30 higher than Latham's for the same part. The guy literally yelled at me "NO IF YOU WANT TO PRICE MATCH GO TO ANOTHER STORE", then hung up. I called back and he answered then hung up. Dont shop here until they fire luke/lake or whatever his dumb name was. wild.
The mood in the store was good (joking, etc.), and the guys helped me find what I needed. They offered me the best price, and told me about a rebate on top of that. What more do you want?
Ordered online, got an email the part would be ready in 30 mins. Waited 4 hours, then went to the store. The part wasn't in on time, and was scheduled for a few days later, OK, no problem yet. The Counter help then proceeded to lie to my face multiple times: first about not having my contact info to tell me, then after i pointed out they did on my reciept they said their computers don't have email capabilities..Then said my phone number was not a real number when they tried to call it. I then asked for them to call the phone in my pocket with the same number in which the clerk said "I don't have time for this." and walked away. Take your business elsewhere. NAPA I will gladly call your president from the phone they said doesn't exist, or email them a picture of my reciept with my email and phone number on it from their computer.
We had a headlight out and it was getting dark out, we we’re heading to another auto store and passed NAPA and decided to stop here, what a great experience. The employee that helped us was super awesome and went in the back to grab the headlight for us. I can’t remember his name but he was super awesome. The headlight was also a lot cheaper there then the other store and saving money is alway a plus. We definitely will be going here again . Customer service is something you guys do well!
I needed wipers for my car. Erica was extremely helpful and resourceful with her knowledge of what I needed. Highly recommended for all your vehicle needs! Service with a smile!! ⭐️⭐️⭐️⭐️⭐️
They found the parts I was looking for when other local stores could not.
Great staff. If they dont have it. They WILL get it. I know. I work there
Matt Taber on phones was very knowledgeable and personable. The rest of the team inside was great.
I ordered something online for in store pick up. Quick service, no complaints. Very efficient.
Great service
Good place for parts counter staff are knowledgeable and friendly.
Layout has changed, nothing where I expected. Other than than same old.
Always very friendly and knowledgeable. Also I never have to spend a massive amount of time explaining what part I need like I do at some other auto places. Plus the parts here are good quality parts at a reasonable price. Good job Napa!
Convenient, service was great and had the products I needed.
High prices and bad hours
Amazing customer service
Always a great crew
Great products and service from Mitchell.
I come here for all my parts, they are friendly and courteous and knowledgeable, there were times parts were wrong. They went and did everything to correct the situation, I love coming here and I recommend them.
The counter staff are either incredibly ignorant of anything automotive, or just flat out ignore walk up customers. I don t know what the deal is but the last few years-even before Covid, this store has gotten progress worse for walk ups. I honestly would t trust anything a single person in there tells you.
Nice people eager to help you
Excellent customer service. Precision part, great quality, and terrific value. Thank you.
Good service, if they dont have it. Theyll get it
Great
When I was there at the storeI left my tape measureCall back to the storeAnd asked if they put it aside and they said no one knewAbout itBunch of Thieves never will go back
Says delivery but not really. Counter help is slow witted at the best of times, not customer friendly.
Had the part I needed when other guys were sold out.
Inexperienced counter help, payed for a order and still dont have it
Good, knowledgeable people. Fast and friendly.
Very helpful staff here! I needed to get fog light bulbs and wipers. Knowledgeable and helpful. Clean and super organized store. Highly recommend!
All the staff John pepper great
The right part at the right price.
The guy didn t seem to know what he was doing just to check the car battery. They also said we could purchase a battery there but the couldn t put it into our vehicle which was pretty useless to us.
**CUSTOMERS BEWARE** I purchased a $63.00 pulse vacuum part from said NAPA to actuate my 4x4 on my truck. I took it home and hooked it up. Turns out that wasnt the issue. I immediately went right back to NAPA to return said item. NAPA showed me on my receipt in fine print that it doesnt except returns on ELECTRICAL PARTS!!! So I was informed by NAPA personnel I have to except an item that I dont need that I purchased less than 1 hour ago. So, I suggest not to buy anything electrical from this company. Btw, same exact item in half the price on Amazon, which has a return policy on everything electrical or otherwise!!
The only place in town that had the part I needed
Bought a wrench and a socket that did not work for the nut I was trying to unscrew. Tried to return them - they did not accept the return because the tools were used, there was not a single mark of wear on the tools. At the age of free Amazon returns and customer friendliness this is way below par in customer service. Never again..
They had what I wanted and the staff knows exactly where to find what I was looking for
The gentleman help me with my purchase truck batteries. He s very helpful and professional
Great prices
Friendly staff, and they have an amazing availability of parts.
A OK
Nice staff
New counterpersons every time I return to this store. Some are know what they are doing, most do not. Tough to build a good relationship with them.
Best place for auto parts but also for outboard motor parts.
Helpful staff
Good quality parts. Higher prices. But better parts. Get what you pay for. Check out is a lil long
. Good parts but need better people with customer service hired.
This is a mechanics parts store. Steer clear of it if you are only looking for floor mats and air fresheners. If you want good inventory and a knowledgeable staff, this is the place.
This place is the lowest prices.they are licensed insured bonded.no one beats their prices or knowledge they are the best in the trade.plumbing heating ac drain cleaning they do it all for less
Friendly knowledgeable staff will have you in it out with the right parts the first time!
Overpriced, good service, clean store
Decent inventory, staff cant be bothered to help most of the time though. The last time I was in there the guy was standing there, sunglasses on, not even willing to look up what I needed.
Quick and easy...good prices as well
Nice people, willing to help out any way they can
Super knowledgeable staff very friendly
Part
Knowledgeable and helpful staff, good values for the products
A great autoparts store with employees that know vehicles.
Had exactly what I needed and it was even on sale at 30% off!
Good selections and helpful staff, but be wary as they will tend to recommend more expensive options over the perfectly fine cheaper options when it comes to headlights, fluids, and other replacement parts. Go in with an idea as to what brands are the best for the money and select one online ahead of time and you will end up saving quite a bit of cash in some cases. Would choose advanced Auto parts over this store.
Employee extremely helpful and curtious. Great shopping experience. Got exactly what I went there for
Customer service is amazing very very helpful.
Got what I needed from the store but the employee helping me was training a new employee and being incredibly rude to the new training employee and it was incredibly uncomfortable for me as the customer to watch this new guy be reprimended while Im standing there waiting for help. Probably wont return to this store
Great parts store with a large inventory. If they dont have what you need they can usually get it the same day. They also offer machine shop services. NAPA is also an Amsoil dealer. Their hours are outstanding, early morning until late night. The only downside for me is that quite a bit of their inventory is self branded. Their house brand is very good quality but sometimes Im looking for a name brand.
Best parts
People are great. They have most everything you may need for your car, truck or other projects.
Not super friendly but they have the parts you need
Knowledgeable
Always get what I need from napa
Good place to buy quality auto parts
Helpful staff.
Didnt have parts after ordered online no call to say they werent there. Drove home to return two hours later. Wrote personal check 7 days ago but when I went today wouldnt accept one. No warning of no longer accepting personal checks had to drive back home and get company check. Then check out went smoothly. Place has gone down hill over the past couple of years.
They tend to have what is needed in stock. Their shuttles take care of what they dont stock usually within the day or the next day.
I used the order online and pick up at store and got a bit of a discount for it.
Oil filters were a little over priced but overall decent service.
Great service
Great service very knowledgeable very helpful
The Napa know how is best here
Fast and very knowledgeable customer service!
Always have the parts that I need in stock.
I went here today wanting to buy a new headlight for my car, but I didnt know how to put it in, so the man working there offered to do it for me. Kudos to the employees at Napa! Car troubles can be very stressful, and at Napa they were willing to go the extra mile for me, even if they didnt really gain anything from it but a loyal customer. I asked them to do it at Advance Auto Parts and they absolutely refused, so I really appreciated Napas willingness to help me out.
Was able to help me find a rare part within a day, that no other parts store had.
Quick and knowledgeable staff!
Service is usually quick here. They can get parts from the Albany store/warehouse within a day if they dont have it. Just make sure you are getting the right part before you leave.
Went in looking for something I was not sure the name of, walked out with the exact part I needed. Knowledgeable staff!
Good service. Always have what I need in stock. The guys know what theyre talking about most of the time.