Cole's Collision Center of North Greenbush in Troy

Staff very courteous & helpful so far.....very satisfactory

Cole s is amazing- Great people- highly efficient, car is perfect!

Best shops in the Capital district

Easy and quick service an we brought a new windshield and they changed in under 20 mins free of charge

Great service! Jess and Keith are AMAZING :)

Awesome service!!

My car looks amazing! It was ready a few days before they thought too. Excellent customer service. Top notch!

And I only did a wonderful job and we re done before time promise, but they kept me up-to-date all the way through the repairs I would definitely recommend them highly

Cassie, Jessica & the whole crew at the No. Greenbush location of Coles Collision were truly top-notch! Communication was A+/excellent over the course of the near 3 weeks they had my vehicle for repairs after a minor fender bender. They were even done a few days sooner than first estimated & the whole process between them, my insurance company, & Enterprise for a rental car was also made very easy by their expertise. I hope to not ever need their help again (ha!) -- but, if I did, I would 100% without hesitation recommend their services.

No other collision shop was willing to take my vehicle in due to the fact I bought the part myself, I knew the part would fit my vehicle because I did my research, this shop had no issues with the fact I bought the part myself, everyone was extremely friendly and they did such an amazing job with the repair and the car detail at the end. This shop has definitely earn my business moving forward, I d recommend this shop to everyone the staff is great and the work they do is exceptional and fast.

Great customer service, open communication, friendly staff and above all, the repair that was done was absolutely perfect. Beautiful job! Thank you Coles Collision!

My car looks great

Very professional. Great job with repairing the front end of my car.

Cole s Collision did amazing work on my car. Everything was fixed much quicker than the original estimate, and it looks and feels brand new. The customer service was fantastic and they gave updates on the car on a regular basis. I d recommend them to anyone I know, as they do excellent work all around.

Absolutely the best

Great service and kept me informed every step of the way!

Nice people and excellent communication. Unfortunately they do not deliver on results or efficiency. My vehicle has been there for roughly two months and they continue to try and cut corners on the repair work. I think they get the insurance company money and dont look back. Its too bad because they are very pleasant otherwise but results matter at the end of the day.

They were very professional note very busy but spent the time to inform me what was needed to get my vehicle back to new

I needed to replace a taillight bulb. The car dealership wanted an exorbitant amount to replace the entire light assembly due to a stripped screw. I took a chance that Coles of North Greenbush could creatively fix this and was right. I made a same day appointment. Matt inspected the issue and discussed it with a mechanic. The job was done in under an hour for a very reasonable labor-only price. My experience was great...professional, friendly and very competent. While in the waiting room, I witnessed the service team making and taking customer calls and having internal discussions about jobs in progress. Everything I saw and heard was done efficiently and with high quality. I strongly recommend Coles of North Greenbush. Thank you.

I was very pleased and impressed by the professionalism and efficiency Ive experience at Coles Collision, N Greenbush. Matt and Erika were very helpful and courteous, they gave me accurate estimates, met their timelines and kept me posted all the time. I felt in good hands throughout this experience. Above all the car looks great! Really, really great job!

Great people very professional

Keep us updated everyday

Matt at Coles is amazing! I had a minor issue that he was able to repair within minutes. He was such a gentleman and didn t even charge me for his time or expertise. This will be my go-to shop for all things body-work related. I highly recommend this shop to everyone.

Everyone at Cole s was professional and nice. The repair was excellent.

Were extremely pleased with my experience. Great customer service Matt was great to deal with as well

Coles was very professional, courteous and did excellent work.

Far better experience at Cole than at other shops I ve had to deal with over the last 60 plus years of auto ownership

I m really sad that I didn t have the same experience as many of these reviewers. I was told my repair would take two weeks at the absolute max (this was after waiting nearly four weeks to even get my car in for an appointment, which I gladly waited for due to the positive reviews I read about this location). It s been four weeks now and I m still waiting for my car. Was told I d receive daily updates also not the case. I don t think I d receive ANY updates at all if not for me constantly having to call them every few days or so, I think I ve received one or two texts from them otherwise, they ve been extremely vague with me about the repairs and the delays. I totally understand that things happen, parts get delayed, businesses are understaffed, but being out of a car for this long with no backup has been a major hit to me financially and with no updates and unfriendly customer service on top of that (I was hung up on this morning after just asking for an update), I have to say I m really disappointed and stressed out by this whole process. Truly shocked that more reviews don t talk about this. update: General manager Joe called me afterwards and talked me through my concerns. He s a really nice guy and had an honest and open conversation with me, probably the only nice and detailed conversation I ve had with anyone through this experience so far. However, since the repairs, my car is noisier than it was when I brought it in to the shop and my driver side door is now making an insufferable ratting noise whenever I drive. Called and asked about a part that they had to install that I was waiting on for over two weeks and was once again met with rude service and was cut off mid sentence when I asked if they wouldn t mind taking a look at some of the above annoyances. Yeah, I ll never be going here again. So disappointed.

Our Seltos had a lot of undercarriage damage as well as bodywork. The vehicle looks new and drives the same. We have and will continue to use Cole s

Last time I take my car here what it was supposed to be a 7 days jod it turn in a full month they told me they to contact my insurance for a supplement and when I call my insurance they told me that they havent contact them So they lie. They dont even call me to told me my was ready for pick up and now I have to pay 1000 plus for the rental bue of they badly communication.

Excellent service and excellent repair on my vehicle

My car had been rear ended. Coles was great at keeping me informed with updates and my car was finished earlier than expected.

Excellent service.

Organized, courteous, friendly. Delivered as promised. Certified by USAA insurance.

Excellent work. I was very pleased.

Awesome job start to finish. Made it super easy on me no fuss no muss and my car looks great. Defiantly recommend to friends and family in the future!!

Cole s Collision did an excellent and professional job on our Subaru. They kept us updated on the progress of the repairs every step of the way through text messages. I highly recommend them for any collision repairs.

After one visit I found the employees very helpful,place was very clean and I m looking forward to using them to repair my car,They did not put the hood light back on the hood One of the employees told me that I had to put four or five stars up

I never met such a pleasant staff. Everyone was great.

Very clean the workers are fabulous they are respectful honest I would go back there if needed with no hesitation at all Nancy Johnson

Had an estimate done on my car do to an accident, they where great , honest and open about the insurance company Im dealing with.

Great service, was done quicker than expected, looked amazing once finished, and everything was explained thoroughly. If I ever needed service again there s no doubt I d come back to Cole s.

Excellent Customer Service! I had a very positive experience. They were easy to work with and did a great job. I would highly recommend them.

Awesome front office staff and technicians! They finished my car a day early and were very professional. They cleaned my car nicely which I didn t even realize was part of the service! Highly recommend for all body work.

The service was great. Matthew kept me informed all along the way and when there was a change in regards to a crack in a fog light he fixed it. I would recommend this place highly

Good service, great work repairing fender bender

My car looked brand new when I got it back I was so hyped.

Im not sure why my experience is so different than others but did not have a good experience customer service wise( basically no customer service or communication) and I m not thrilled about the overall quality of the work.

Clean open space when entering. Replaced whole front end, hood, fenders, lights and sensors due to a hit and run incident. Matt and Keith were very friendly, helpful and professional. Took longer than hoped but received new parts in finally and I was given updates. Very thankful they are nearby in Troy area.

After repairs, vehicle looked like it just came off the showroom floor.

They handle my jeep very well keep me informed and work was professional done .

I am beyond pleased with the service Ive received here. They truely went above and beyond. They thought the repair would take 6 business days, they were done in 4! When I picked it up Josh came out, reviewed everything with me, and even cleaned something completely unrelated. To top it off I got in and they cleaned my inside!! I just brought it here because of my insurance but they will now have a lifelong customer. Absolutely superb!

My auto insurance made an appointment for me after a deer hit. I arrived to find that they did not get the communication. Keith and the rest of the staff were extremely professional and accommodating, taking me in for my estimate anyway. While there, I witnessed their professionalism several times with other customers and each time, was impressed. Keith was very thorough and although we had to use the dealer due to certain issues, Keith was kind and provided a detailed estimate, going over it in detail with me. If I was not trading this vehicle in, I would have gladly used them for the repairs after my front end experience... I would recommend this company to anyone and if I ever need them in the future, theyll be my first call! Thank you to Keith and Erica

Outstanding service and repairs to SUV ... highly recommend

Had a wonderful experience with the staff at Coles in North Greenbush! Excellent service and my car was repaired in a timely manner. They always kept me informed with everything down to when my car was ready. I would highly recommend Coles for any car repairs! Staff was very professional and courteous!

Im so happy that I decided to take my car to Coles collision to get it repair,they was so nice and my car look brand new they did a wonderful job there I will be telling people to go there to get their vehicles fix.

It was my first time using Coles Collision & my experience was fantastic the staff was friendly, professional and completely transparent with communication. They worked at lightning speed but at the same time slow so they didnt miss a thing. I recieved step by step update along the way & I couldnt be happier with the end result. I would definitely recommend this place.

Work excellent very. Good customer service employees went out of thier way to make easy for me thank u highly recommend Positive

My experience at Coles - North Greenbush has been nothing short of excellent. The team is very knowledgable and the work is of high quality.

Matt and Amanda were great, clean place. They did work on my 2018 CRV , I had to get the back fixed, scratches from a garage door hitting it. They told me might take five days got back to me in three days and looks perfect. The price was what I expected, all along the way I received text messages was also a plus, highly recommend them!!

The guys here are very professional! I showed up with a stick wedged in the undercarriage of my car after a drive through the Adirondacks. One of the undercarriage panels was also unpinned. As soon as I brought it in the guys got it up on a lift, removed the stick, and re-pinned the panel. They didnt even bill me for the time, I left within 20 minutes! So quick! If youre reading this, thanks guys!

I meant to write this review as soon as I picked up my car, but pandemic brain got the best of me. My car needed some body work and parts replacement in March after what initially looked like a minor parking lot mishap. I checked the reviews and decided that this Cole s was my best bet, and I was correct. They were courteous, responsive, and kept both me and my insurance company informed about the progress of the assessment and repairs. The estimator actually showed me a couple of possible issues in spots that weren t immediately apparent, and explained how he d check to see if additional, internal repairs were needed. They really seem to care about ensuring that the car is thoroughly checked and restored. They also coordinated with my rental car company you really couldn t ask for more in terms of service. Each person that I dealt with was respectful and willing to answer any questions I had about the car & the repair process. They finished the repairs as scheduled, and the car was perfectly clean and had been sanitized when I picked it up. I strongly recommend them.

First time using Coles Collision for my my accident repairs. I am very pleased with the quality of work and service. They went above and beyond my expectations. Amanda and Matt were in contact with me daily giving me updates on the progress of the repairs. They handled all the communication with Progressive Insurance and Enterprise Rental. They did a great job. Thank you.

Matt was a huge help taking to insurance and giving me proper updates on the status of my vehicle. 10/10 would recommend!

I recently worked with Matt while getting my car fixed at the North Greenbush Coles. He was professional and responsive to my questions. The quality of work exceeded my expectations.

Coles did an amazing job and kept me informed every step of the way. They managed to complete the repairs much earlier than I expected and thoroughly cleaned the inside and outside of the car before I picked it up. They also worked directly with my auto insurance company, which was helpful. I highly recommend Coles!

I went to Cole s to repair my car after it was rear ended. They made the process so easy for me. They even coordinated my rental car (which was especially welcomed when the rental my insurance company set up bailed at the last second). Pretty much everything was handled via text, as I preferred, and when my car came back it was vacuumed and cleaned, which was a nice surprise.

The staff as the North Greenbush Coles Collision Center were the most professional and respectful people working at a business that i have encountered in a long time. I was skeptical of bringing my CTS-V to anyone as it is/was (and is again) pristine until I managed to dent the fender backing out of our garage (Barn). When Matt gave me an estimate he knew I was paying out of pocket and not going through insurance. He kept cost reasonable and the quality of work was more than I expected as there are always horror stories of some body shops.... NOT these guys!! I hope to never see another collision center but if I do it will be Coles all the way!!

Great job, honest and well done.

3rd time in 2 years dealing with them. As usual very friendly and very helpful people. Anytime in future if need them (hopefully not) will go back to them

Took my car there after being in a car accident. The whole staff was extremely helpful and polite. They kept in contact with us through the whole process and explained everything that was going on. I would highly recommend them.

Friendly staff. Up to date communication.

I brought my vehicle to be repaired after hitting a deer. Cole s did a great job. They were very professional and timely. I would definitely use Cole s again!

The staff at Coles in EG is absolutely amazing! They did amazing work on my Jeep Grand Cherokee. They went above and beyond to make sure I was happy and kept me informed whole time! They are hands down the best repair shop around! Thank you Coles collision!

I had had my truck repaired at Coles and the work done was excellent. I was kept up to date on the progress and the care put into it was top notch.

Knowledgeable, Friendly, Great service.

I have had to visit them more than I would like this year. Always first rate service and work!!

Ive used Coles for body repairs after deer collisions with 2 different vehicles. Both times, they did a great job. I hope not to need a collision shop in the future. But if I do, Im going to Coles.

LOVE the service

The people at coles collision are very kind and courteous. They fixed the car up and took care of my every need. Overall I am extremely satisfied, would recommend them to my friends and family, and in the case of another accident would gladly do business with them again. A big thank you to Josh Jewett the vice president, who personally went above and beyond to provide excellent service.

Outstanding customer service. Your staff is very professional and transparent in communication. Vehicle was prepared on time and your message service kept me informed throughout the repair process. Cole s is highly recommended.

Went to North Greenbush to get my Truck repaired Joe and the crew went above and beyond with there customer service Truck came back cleaned and fixed the first time They took the fight to the insurance company so i would not have to Great JOB from start to finish Highly recommended

I recently visited Coles North Greenbush location. Although he was alone at the shop late on a Saturday morning, Joe took the time to look at my car and give an assessment. A few days later, Mike took the time to pull the crumpled fender away from the tire. All that without knowing whether or not I would be using their service, as I was waiting on the insurance company. So, full marks to these guys. They run a neat and clean shop. They are friendly and helpful. I would totally trust my car to Coles.

The staff are very friendly and knowledgeable. Cole s is a great place; we just moved here and we know where to go if damage happens! Beautiful, clean facility.

Very efficient. Very polite. extremely professional. I am very satisfied with their work. Will reccomend them to everyone.

There were no disappointments throughout the entire repair process, including access to the loaner-rental car on the premises. My car was repaired by Coles highly skilled body and paint repair experts in a timely manner. The quality of the repair was very good. Plus they stepped up and took care of all those burdensome insurance entanglements (UGH!!!). I would give them my business again.

Excellent professional service. They kept us posted on the car repair. Friendly. Knew we were in good hands.

As professional as you can get. Enough said. Made my experience pain free. Thank you

Great service

The work on My 2019 Honda hrv was good but it was late on being complete took 45 day when it should have been done by 21 Dec 2019 didnt get complete until 3 Jan 2020 and when I went to pickup my car I was treated like I was stupid and with total disrespect

Grest job. Would highly recommend. Amanda Giancamillo was professional, efficient, and extremely knowledgeable. Friendly service from the minute you walk in the door.

When you have to visit a collision center or body shop, its usually from a horrible experience. I lost my car for over a month while my insurance company decided what to do with my car, finally deciding it was a total loss. The one thing that helped was the way Coles collision handled my claim. They were in constant contact with me throughout my claim process. In the end I wasnt charged for work that was done becase of the length of time without things being resolved and a financial cap from my insurance company. Hopefully I dont ever have to go back, but if I do need a body shop in the future, I know where Ill go. Also, dont take this the wrong way because Im a married man, but the girl that handled my claim is very pretty and extremely professional. Thank you so much for your time.

They did a wonderful job as well as kept me informed as to what was happening throughout the whole process.

Excellent friendly service!

If you want quality work done in a timely manner, Coles Collision is where you MUST go! EVERYONE there respectfully treat you like you are the only customer and communicate very well with you. I could not be happier with the service I received. A special thank you to Amanda and Matt. I highly recommend them!

We have had the occasion to have cars repaired at Cole s Collision Center, in North Greenbush, twice now over the past few years (unfortunately!). We find the staff to be very professional, yet personable, friendly, courteous and extremely helpful! The repairs made to our cars, both times, were flawless...you could not tell that the cars had been damaged! We were kept up to date on the repairs made, as they progressed, in text messages and telephone calls. The cars were repaired within the projected time period, and a day early this last occasion. Appreciate the services, Cole s!

Did a great job on replacing the passenger door on our Scion XB. Looks like new. Detailed the interior too. Kept us apprised about the progress of the repair and coordinated the arrangement for a rental car and communicated well with the insurance company.

Shopped around a little bit after a little accident and found the reviews on Coles collision were very positive. I chose them based on those reviews and Im happy to report that they were true!! They answered all my questions, contacted me frequently with updates, which was great since I did not have a rental. They were actually a day early on completion. They dealt with the insurance company which was another blessing if you have collision. I cant say anything on pricing as it was 100% covered. i cant imagine that my insurance company was giving money away so they must have been reasonable.

Amanda Giancamillo s attention to detail and prompt daily updates made this experience a most pleasant one indeed!! She walked me through every phase of the repair and answered all my questions in a very professional manner. She is a credit to your company and I am grateful she was running point on my GMC Sierra repair

Really appreciate how well they worked with me. They were friendly, easy and explained everything to me clearly. My car was repaired fast and they even called me before to fix something else they noticed that my insurance forgot to report. Car looked brand new on the outside and they kept my car clean inside. Thanks!!

Very professional, helpful and experienced staff. Would recommend!

Fast!! Excellent job.

My experience with Coles collision was fantastic From the time I brought my car in to the time I picked it up they were extremely helpful and notified me of every step and did a fantastic job on repairing my car Also did not expect for them to detail in my car looks fantastic inside and out

Someone hit my Escalade and kept going USAA recommended Coles and I am so thankful they did!!! My whole bumper had to be replaced. I dropped my car off Tuesday afternoon with 2 littles in tow and it was raining. Coles arranged for Enterprise to have a car there for me aaaand the staff installed the car seats in the rental for me!!! I picked my Escalade up Wednesday afternoon. Coles had detailed and cleaned my dirty vehicle inside and out (THANK YOU!!!) The work was beautifully done, no signs of an accident! Also, as I was transferring my belongings from the rental to my car, I noticed a huge (maybe a little exaggeration) spider on the roof of the rental. I am petrified of spiders! The nice young man, Mike I believe, came out to the car, destroyed the spawn of sat... spider then moved the car away from the carcass for me. Everybody knows that once a spider occupies a certain space, the air in said space is no longer viable. All this to say, THANK YOU COLES, for making this experience less horrible

Cole s did a wonderful job on my car! The staff was wonderful and kept me informed on the profess of my car.

If i had to pick a location to fix ant type of car damage I would choose Coles in North Greenbush. Amanda up front was so organized with updating me, along with Jeff. I had assistance transferring items from one vehicle to another, Mike reassurred me everything would be take care of and they did a fantastic job in a timely manner. I highly reccomend this location.

My experience with Coles Collision has been beyond exceptional. I was involved in 2 accidents 3 days apart from each other. Jeff was so helpful and exceeded all expectations. From helping me get into a rental vehicle, dealing with both insurance companies, making sure everything I needed was in order and getting my vehicle taken care of. He payed great attention to detail and realized my car was beyond repair. I will always take my vehicles to Coles. I know they are professional and trustworthy. Thank you!!

What a great team here at the North Greenbush location. They did an excellent job on my Jeep. Jeff did a great job at keeping me updated on everything that was going on with my vehicle. My vehicle was ready exactly when he said it was going to be. I absolutely loved the updates sent via text message also. I cant leave out the receptionist Amanda, she is very friendly and professional. Thank you again Team! I will definitely recommend you to anyone that needs work done!

They took on my broken child and went out of their way to ensure it was the best final product they could deliver.

They are the worst going. If you are a female and know nothing about repairs to your vehicle you will think they are doing a great job. They are not. Do you check your mileage when you drop and pick it back up. Cause they drive your vehicles around. They also charge for parts they dont replace. They do however take your good parts and replace them with old damaged ones. Like took my year and a half battery out and replaced it with a old one that wouldnt hold a charge. So my 2 year old truck needed a new battery no dont think so. Said they had to replace my seat no did not just the cover of it and broke the seat adjuster. They said they had to replace my hood( charged my insurance company) but never replaced it. Said they had to replace my door. Again no did not happen. Said all this other stuff had to be replaced and never was. They dont let an insurance adjuster come and look at your vehicle they do it by pictures so how do you know it is really yours they are talking about. You dont. My estimate came to 20,000 for damage myself and 2 cops had go search for. So no I would never ever send my worst enemy to them. But when you drive someones vehicle off the lot without their permission and put over 200 miles on it. There is a problem. So think what happens if they get into a accident. Who pays for it??? Think twice before going tbere. Most dishonest people

I cannot find the right word other than OUTSTANDING to describe the service I received from Coles collision.

Excellent quality body work. Had 2 cars damaged. Both cars were detailed after repairs and they looked better than new. Coles provided me a loaner car at no charge. Coles made my bad situation as convenient and simple as possible. I received progress texts during the repairs. Thanks John Cole for opening your newest shop in North Greenbush.

I just have to say that Coles Collision was there for me when my insurance company wasnt. My insurance company was not willing to work with me for towing and storage fees, but Coles was. In the end I ended up with a great experience thanks to Josh and his team at Coles North Greenbush. I would Definitely recommend them to anyone and will use them for anything in the future.

Better price