Advance Auto Parts in Troy
745 Pawling Ave, Troy, NY 12180, United States
About
Your local Advance Auto Parts at 745 Pawling Ave in Troy offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!
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Had a very stuck brake line didn’t want to break it. One of the knowledgeable staff told me to use a crayon and heat up the connection. Very good advice thanks.
It has the items i can use to repair, and clean the vehicle i own.
Visited Advance Auto Parts to purchase GumOut and other products to rehabilitate a riding mower. Returned the next day for 2 feet of fuel line to drain the gas tank. Sales Rep was busy, but very helpful.
I usually don't stop at these places, I always feel intimidated - motors aren't my forte. But I will say, I did stop the other day, thought I would grab some transmission fluid to top off. The gentleman behind the counter was as nice as they come- he helped me find what type I needed. I bought it and headed out to the car. Wasn't sure where I was to put it, so once again the guy behind the counter came out to help, he wasn't sure either, so 2 more peeps came out to help. Long story short, I couldn't use the fluid, because apparently I would need a type of key to get to the reservoir... Ugh. Anyway they did allow me to return the fluid. And now I know, there's no reason to feel intimidated - these peeps knew their job and were more than happy to help me. Thank you. I highly recommend this place.
Item in stock, however it was in a random tote. The clerk shrugged his shoulders. Customer service 101 - at least make customers feel like they made a good choice by walking into their business.
I recently went for a new battery and some misc items. One of their associates took the time to explain to me that I may not need a new battery but may have some wiring issues. It would have been easy to point me in the direction of the batteries and just took my money. Instead, I left spending less money and gaining some useful knowledge. He was right. I didnt need a new battery. Trucks up and running (knock on wood). Thank you
I like it here. Nice place, the staff behind the counter were really good to me. I placed an online order that was ready when I came to pick it up. Other times, the staff has been more then helpful with helping me find the right part.
Very friendly and accommodating. I came in for a replacement bulbs for my fiance's headlights and got what I needed with no problem. Unfortunately I also left my phone behind. The staff hung onto it for me. Thanks!
Great place and good staff.
Great Advanced Location. Ryan always helps me and knows how to get what i need if its not in a stock at this pitucular location.
Did a free code reading! Nice staff and quick service!
Advanced Auto ,Pawling ave, E Troy store workers rock! All were super helpful & knowledgable on the products.
I like advance Auto almost as much as I like my excursions to Walmart. Feels like home
Super fast service, very helpful and knowledgeable. The online options if the part is avaiable or not is not always accurate, best to call the store.
As always they had parts when needed reasonable priced
Great service they installed my new wiper blades for free
Great to deal with. Had what I needed
Everyone there is great, almost have everything I need, very rarely do I have to shop elsewhere.
What good is ten cents off a gallon when the closest Shell gas station is 25 Miles away ?
Knowledgeable people.
Dylan,Gary, and Amanda are a pleasure to work with every time I m in there and always find what I need
Helpful staff that goes above and beyond.
I will always get my orders online because of the discounts. We picked up our order at a different store and staff was wonderful
fast, knowledgeable and smart- this is a no nonsense great franchise thatll get you back on the road fast. Their knowledge is so great that I will avoid similar shops closer to my home and head here.
Went in, got stuff, payed & on my way. Just the way I like it.
Always ready to help the customer
Hometown heroes here
Friendly , courteous service. Got my parts for me from shelves.
There quite often to fix our car or truck
They completely ignored me. Nobody came in the store for 5 minutes
Convenient for quick parts.
I came to pick up my online order. It was ready, took less than 5 minutes.
A standard advanced auto parts
Friendly helpful staff!
Extremely poor service, no knowledge of parts or how to look them up, rude, threw my change back at me, going to contact main office to complain, have been there for numerous parts, and always seem to have to return for the correct parts. I DO NOT RECOMMEND THIS STORE
This store recently put LED lighting in for the parking lot, however it is aimed sideways not down causing terrible glare for the traffic on nearby streets and excessive light pollution. While the store is a reasonable place to buy auto parts, I will be boycotting until the lighting is corrected.
Excellent
Great auto parts
Scanned my car for check engine light!free of charge .told me the code
Obscure part, but they had it on hand for a fair price.
Good people
The worst customer service I have had in quite some time not helpful and rude
Very helpful!
They helped me with a new battery and all I need to install it. Saved me a ton of time and Roadside Assistance fees. Thanks so much!
Quality products and good customer service. Friendly and helpful.
Helpful but expensive
The young lady that works the counter is sharp. Ordered manifold gaskets for an SR5.
Very helpful this morning
Helpful staff and seem to always be open whenever you need them. They have batteries for your lawn tractor too.
Very helpful staff, was greeted upon arrival and assisted in finding what I needed.
Good work
Manager Dan O and commercial guys are awesome. Thanks for all you guys do for me and others!
Did not have to wait long for my parts... And they deliver too! :-)
Almost all of the time they have every thing that I would need
A driven and resourceful group of employees. Will definitely use again next time.
The staff was very polite.And was very knowledgeable..the prices for my parts was pretty reasonable
Friendly staff. Quick in and out.
Great employees
I was greeted promptly and with curtsey but after that it was down hill. A woman that works there has a big mouth talking about who knows what but very loud. Very rude
Wrong part.... Horrible.
I will say. They will bend over backwards just to help you out
Cost effective
Excellent as always
Helped me out of a dead battery jam,great, fast service,I was in and out in no time
The staff here is 9 times out of 10 very helpful and friendly. When you ask which light you need for your vehicle they dont just look it up and tell you, they look it up and then walk to the aisle and show you. Better than most places in this niche. Quick shipping if they dont have the item in stock.
People suck!!
Staff is friendly and cooperative
Manager is unprofessional and totally disrespectful. I originally went to the Hoosick st location and they were super nice and helpful even though they didnt have the oil filter I needed. They informed me if I went to Pawling ave they had the filter in stock and would honor the discount they were currently offering. When I arrived the manager rang up what I needed it seemed pretty high so I asked about the discount. He then informed me hoosick st AA doesnt take down their signs and that he could not apply it to my purchase. Continueing on with his rude misdemeanor he raised his hand to a felow coworker as she was politely trying to explain their discount policies. Aggravated by how he had been treating his coworkers and I, I asked him to not disrespect he as she was only trying to help. He then started to talk back with profanity.. telling me how I shouldnt tell him how to handle his employees. Bc this experience was so off putting and unprofessional, I will not do business here again unfortunately.
Great service
Checkered history with this place. Wrong parts, long waits, extremely helpful people, not-so-knowledgable people... overall, I dont hate em.
Unruly employees who are inattentive to customers. The employees stay behind the counter, never assisting customers, and gossiping about employees or discussing social life.
Nice place
Free diagnostics testing
Helpful
Great place if you need anything for your car!The staff is AMAZING.
Everything under one roof for youre car needs.. The Staff is very helpful!
Awesome staff and great customer service!
Good selection of on hand parts when you need a part now and cant wait. You will always get the same part much cheaper online but sometimes you cant wait a day or two for it to come in the mail and that is where advanced Auto come in. Employees are usually friendly, not always the most knowledgeable but as long as you know the make and model of your car and what you need the computer will do the rest for them. I would take any test results with a grain of salt when it comes to battery/alternator/sparkplug testing. I have had the tests come back fine just to have a weak battery die a week later or coil packs that tested as working turn out to be my problem after they were replaced.
Not a great selection and some of the staff arent knowledgeable.... You better know exactly what you need because, all they are good for is a price and availability check... Most of the time you have to have your part ordered...
Good for common parts
Nice Staff, Very helpful in knowing sales for the week
Nothing special as auto parts stores go. Better prices can be found online, but in a pinch, theres nothing better.
