AutoZone Auto Parts in Troy
720 Hoosick Rd, Troy, NY 12180, United States
About
AutoZone Hoosick Road in Troy, NY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Troy, NY or call us at (518) 266-1492.
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I was told by an employee there, that if their phone rings, it's their CORPORATE policy to stop in the middle of ringing out a customer and go spend 10 minutes on the phone helping that person out instead of finishing up with the customer in front of them trying to pay for their order.
I Purchased a Jump Start Pack (Duralast). On 3/29/24 at about 8:50pm . The Employee (Blonde Hair) kid didn’t know anything, was a complete no help. I specifically asked him if I can RETURN this. He told me YES. Didn’t explain the policy to me at all. I returned to this exact location in the Morning and now there telling me I can’t return.. I’m going to be talking to corporate even I have to call them everyday.
I needed a battery changed but was told due to the car being a volvo (it could potentially lose important settings that would make it undriveable.) you don't change batteries for Volvos. Anyhow, luckily the man that told me this was too busy to help at that time but said he would be with me in a few. In the meantime Andrew C. became available. He was awesome. He let me know I might lose settings and might need a tow out of there if this didn't work. I was okay with that. He connected a battery charger to the battery cables to hold the charge and replaced the battery. It was awesome and I was so thankful I didn't have to go to a Volvo dealer to get the battery replaced. I think his tag said he was a manager and it is well deserved.
We were just having one of those days on June 30th! My 2 sisters & I finally got together, we live in different states & today we had plans. We wanted to get an early start but when she tried to start her car it wouldn't start. She started making calls for a towing service & called a few auto service shops that might look at her car that day. At one point she had her cell phone & land line in each ear. Robert, at Auto Zone, took her call & he was the only one that gave her an option for that day. " I think I can help you ! " We got the car started & headed to Hoosick Road. Robert, we cannot thank you enough! He changed the battery, cleaned the connectors & made sure everything was secure before we left. You just don't see that kindness these days. You could tell that this was just the way he was. Robert, we want you to know how grateful & appreciative we are & the rest of our day was great!
The older gentleman at the front counter during this visit was rude, and unhelpful when I attempted to inquire about an specific part. I be unsure if it be due to me accent or the fact I be an woman that hath an very limited knowledge of vehicles? I was unimpressed with the service. The gentleman I worked with the day before, as well as other staff that I have encountered here were quite professional ,and polite however! I have only encountered an unpleasant visit once at this location.
My friend's car had a headlight out and it was night. Luckily this Autozone was on the way home. Staff was very friendly and helped us change the headlight before closing. They saved us soo much time and didn't ask for anything. So thankful we ran into them.
My battery died at price chopper and the manager Anthony was extremely helpful. He went above and beyond to fix my battery and made sure i was able to drive away safely. Thank God for Anthony, he was definitely my angel today. Blessings to him and the family at auto zone 🙏🏽
Normally I would rate this place as a 5 star. However, the other day when getting brakes, an air filter and other parts, the staff seemed too busy to assist to us but one of them was more than happy to help us if we are checking out. When he found out we needed help instead, he said he had to go... the rest of the staff there, put their heads down and ignored us. So we put the stuff we had started to gather back, and spent our $200+ down the street at your competitor.
The gentleman who helped me out the morning with my brakes and router was awesome
They had a great selection of the type of product I was looking for.
They know what youre doing.
Went in for some oil and the person behind the counter was extremely helpful when it seemed to ring-in the wrong price.They got it taken care of and I was well on my way.
They are always so helpful here. If you are unsure they definitely help out. Zack is awesome
Just need light bulb but was force to buy grease that never gave me . What a shady Autozone. It was a mistake to stop by this location.
Auto parts store
I was not there, I was parked near it.
Worst. Always old bearded man standing with front door held open as he leans against it smoking. Flicking ashes at customers of shopping center. Smoke going inside door. Total disregard of customers and laws. Today Wed May 25,2022 @8:10M. Walked into same auto zone 720 Brunswick Shopping Center ( in mall with Market 32) i walked in and three employees turned saw me turned back to each other..disregarded me/ customer. I was only customer in store. i looked at area where item I needed to purchase should be. Read lables. could not find product..or substitute that stated product would do as I needed. Looked..read lable front...in clear view or three employees. Te bearded man...same as i reviewd previously as smoking at your front open door was using counter as drum. As group gossiped and talked about non work related topics. After ten minutes...no assist!!!...they stood at counter talking they began to talk about other employees..specifically a woman off that morning to go to physician. They dont like her. Betting! she would not come in that day...trashed an employee in front of customer. Still no hello can we help you find something....nothing. Group just did all but work. Paid time I certain. Again worst Auto Zone or auto store. Dead beat empoyees totally unprofessional. Lost a likely easy sale.....profits for owner lost. So there it is.....image remains...worst! Thank you for reading. Apparently auto zone stores are there for other reason..then to make sales. profits, and follow local smoking laws. Rating no..minus stars...as go down street a minute away....dont waste your time at this Auto Zone.
Customer service was good and tentative. No complaints.
Friendly Employees
Worst people on earth, extremely unhelpful and hostile, scam artists and demons. Stay out!
Andrew was a big help. He came out to check my wipers, showed me the wear on them, and installed new ones. Friendly service.
Super kind and helpful staff!
Professional staff... definitely will go back
Andrew the manager was a huge help with an issue I had getting a part. He got it. Big thumbs up
Amazing customer service. The manager and Chris were so helpful. Thank you for making my auto life easier.
Ok
Had what I needed when all the other parts stores was out of stock of the additive I wanted. Thank you. Will shop here again
Dylan and Infinite went above and beyond to make sure I had exactly what I needed to get my car to pass inspection. Thanks guys!!!
Great tool rental kits
Always great service. These guys and gals always have the patience to help me.
The associate bill was very helpful. Wish more people were like him.
These guys are always great to work with. I dont know as much as they do, but I never feel dumb. Thanks guys!
Good experience
Autozone was great. I needed parts for my car and they got them for me. Anything else I needed they ordered for me. Thank you.
Helpful friendly people very knowledgeable and they have a loaner tool program thats awesome!
Thanks so much gents. Xx
Some of their prices are high
Courteous workers
#3words: Awesome assistance everytime.
Good customers service
I dont go here
You can find everything that you need here and they can also placing an order if they dont have it. They also have people to help you to fix whatever problem youre having with your automobile or motorcycle.
Good store. What you expect. The staff is very friendly and helpful
Service was friendly and knowledgeable
Slow service!
Was in a pickle. Broken fan belt. The young lady there hel p ed me find one that would get me going. Not exactly the right one but it did the job and got me home.
No help.
I prefer advance Auto parts
The people that work in this store are awesome. They know there stuff and will help with anything.
I have been purchasing my parts for auto maintanance and body restoration from Auto Zone since they first opened their doors. Sometimes you have to be patient waiting for other customers, but Auto Zone always has what I need.
I went in to the store to get some stuff and i needed an special item and got served very quick and got the proper stuff I needed for what I needed thank you from the bottom of my heart I was very frustrated when I went in
MY GO TO PLACE FOR AUTOPARTS.
Good people and good knowledge
Worst customer service ever even from the manager.
They helped me change my brake lights for free and I was in and out within 15 minutes! Great experience, will definitely come back if I need anything else!
Service is always follow people standing around nobody wants to wait on you
Great customer service, thank you
Great service always
Friendly helpful staff
Oh. I went in for windshield washer solution. They were out.
Friendly fast and the right parts
Seriously not good service. Go to other autozones.
Fast and fair pricing.
One of the worst customer service places Ive ever saw staff very helpful but very slow after about 15min standing at the counter and no help someone decided to come out and pick up the phone second time this has happened here will not be returning to this store!!!
Good customer service. The manager helped me test OBD codes free of charge
never go there they recently hired to many idiots no one knows what theyre doing they sell the wrong part to you then you go back n order the right 1 n they sell to someone else if they even ordered it
I came into this location because I had a problem with an alternator that I purchased at another autozone in December. I was on a road trip 300 miles from home and it was getting late. I found this place on google maps on my smartphone 7 miles away and managed to limp the car there. The guys there looked up my phone number in the system and it turned out that my alternator was still under warranty. They tested the old unit and my battery. The battery tested good, and the alternator tested bad. They replaced my alternator under warranty, and in less than 2 hours and no moneys exchanged, I was back on the road, and my car ran perfectly all the way home. Every penny I ever spent at Autozone came back to me last night, and I owe it to the great customer service at the Troy location. Thank you guys!
