NAPA Auto Parts in Troy
369 2nd Ave, Troy, NY 12182, United States
About
At NAPA, we care about getting our customers the quality auto parts they need as quickly, safely and easily as possible That’s why we provide our customers with the option of curbside pickup, in addition to our delivery and in-store shopping options With over 6,000 NAPA AUTO PARTS stores and 16,000 NAPA AutoCare centers, we are here to serve the greater Troy area So, order online or stop in for some help with your car, truck, farm, or marine vehicle When it comes serving our customers, at NAPA, Our Motor Never Quits™
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Most Mentioned
Any part Every time
Unprofessional, didn't feel valued as every single customer should wether big or small sale. Only had half what I needed and a bit rude about not having a lug nut extractor socket/tool, no alternative or advice just " don't have anything that big" (22mm lug nuts).
NAPA was the best store I went to get some auto parts so far. When I was there I met Daniel or Dan I should say. He was telling me about what parts I need for under my dashboard for my Fleetwood Cadillac and when I need to come back. He was a very helpful person to see. Came right out no giving attitudes, no heavy handy measures.I will come back if I have ANY problems to see him.Good work man! Keep it up!
Best auto parts store hands down! I went to buy a new ignition coil and Shawn helped me from beginning to end! I had no idea what I was doing, he just stepped right in & helped. No questions asked! Best customer service I’ve ever experienced!!!
Had what I needed . Clerk helped best way he and his coworker could. Great service to their customers . Willing to go above and beyond to make sure u are able to get what u came to . Awesome job
The folks at this location were very helpful and although I didn't find the part I wanted, it wasn't due to a lack of effort on their part. They were more than accommodating. Would not hesitate at all to recommend this location.
I had a great experience when I went here almost a year ago.(at that time , I was not writing reviews). There was a familiar face from a competitive store I used to go to frequently and this woman would go beyond to help me with whatever task I would think I could do on my own. She was the supervisor at her old place of work. I think her name is Jeanine or something with a J. Sorry my name memory is off. Anyway she us awesome. She helped me when I had problems with my car and helped figure out how to open a certain part etc. She always helps me find a way. While shopping there, I was not pushed to buy any other products except the one I needed. They were very kind, everyone in the whole store. I appreciate that kind of customer service. That is something you don't forget.
Great staff. Honest, hard workers. Always give me a good item at a great cost. Returned a item, had no issues doing so. They got parts that others don't and for less, some cost more but r of better quality. U get what u pay for.
Called day before and I had the parts the next day.
Fast service, friendly. No waiting
Napa is a number one if they dont have it they do their best to get it
Staff is very helpful
Received all the right parts the first time
Employees are very helpful.service is wonderful.5 stars
Good place
Friendly and knowledgeable staff
Daniel was such a great guy and help...his service was awesome...thanks Daniel
Great, helpful Had our parts in stock
I like Napa..the guy that was working that day behind the counter was very helpful...but they didnt have what I was looking for..Thank you for the help
Helpful and great selection of stocked parts
Bought parts
Great service
There glad to help you out with a part they will even take the time out to walk you through the repair process
Stood in line for 10 minutes waiting no employees in sight. Just went down the street to advanced auto parts. Where there s employees that help.
Its ok
Always prompt and professional.. every location.
Well since Jim the manager left this place its going to hell
Everything your auto needs
Love the service the guy always help and know what you need if you dont
Great shop, great staff, great service!!! Had a problem with a part & had it resolved quickly they even stayed past 5pm on Sunday to help:) Thank You Napa Merry Christmas!
I went to pick up a part for a vehicle. It was quick and easy. Was out in less than two minutes. I had already ordered the part. Thank you.
Asked my question, got my answer and where I could find it and out the door. Love that kind of service.
I musta been waited on by chumley . Waited a solid 10 minutes while he walked around store looking for something to cut a foot of gas line hose . Out the door I went
Everything i needed
Larry is one of the brightest automotive experts Ive ever met. He knows exactly what you need.
Best parts and service around
The service is always great if they dont have what you need there they always do what they can to get it from another location for you or where ever they can awesome crew working there always friendly and extremely helpful
Its an auto parts store
good parts but the peaple working seem to be vary lazy dont come here to get spark plugs thay order the woung ones every time
They always have the parts I need. And if not they order them and they have them ready quickly! The staff knows their stuff and are friendly to work with.
Not happy at all with my purchase experience They sell me the a wrong part I put it in my car after 2 days I got to tow my car to repair shop to get the right part in which costs me a lot of money I went back to the store couple times no body want to be responsible After couple attempts I was able to see the store manager he said I can t do nothing all he did he gave me a phone number for district manager ,that phone number was wrong I can t get hold of nobody Really not satisfied
Awesome place to shop
Place is very knowledgeable and has great customer service. Lots of hard to find parts in stock.
Ordered online for pickup. Parts were ready when I got there.
Great customer service. And do a lot to find what it is that I need. Good work Napa team! Keep up the good work!
We miss William
When i order parts in advance i expect them to be there not to be told that they didnt order them and that i can come back when they call and now have been waiting 3 hours for their call and still waiting
They have what you need and staff know what your asking about. The only draw back is their prices double or triple prices on a lot of stuff but if you need it in a pinch they will have it.
Friendly service
Very helpful in assisting with researching pricing information.
Always very helpful
Auto parts +
Napa is a good auto parts store there products are well built & they stand by there products.
The employees were very nice and helpful and I love using Napa parts
Favorite parts store and cheaper than other automotive stores. Just understand sometimes people have bad days. Great store.
Work
Always seem to have what I need. Staff is super knowledgeable and helpful in a jam not afraid to make suggestions to make life easier
Good price good parts
Great parts
They helped me ! The guy even n the rain
Love Napa. Employees make this store.
Great customer service
Place is no longer here