Subaru of Troy Service Center in Troy

I had a flat tire they took care of it quickly!

Sohail William is the best - always speaks with you in mind and recommends things as necessary.

Very good customer service. Friendly and professional staff.

Fast, friendly, professional, great coffee if youre waiting. Megan Thiessen was the one who helped me, 10/10 service

I like the fact that Subaru record as your car is being serviced and send it to you through email and text you as well for review. Also, the option to pay online. I thought this is a good service all the way. Thank you very much.

Subaru of Troy are very efficient and thorough. They go the extra step to ensure job is done right and complete.

Great Experience buying my new WRX

Although my scheduled appointment was not in the system, Megan was very accommodating.

The service technician, Eric was great. He was so helpful, knowledgeable and he had great customer service skills. He even had my car washed! It was a pleasure dealing with him. Thank you Eric!

Excellent customer service by all.

Carbone is great. Awesome team. Professional and honest.

All excellent!

I appreciate the nice service customer lounge with snacks and WiFi. Very professional service advisor staff.

Quick and efficient. Megan was very helpful.

Great customer service. In and out without a problem.

Love the new video that is shown to see any issues. Service is always friendly and I am always treated as a valued customer.

His customer service was excellent. He went up and above.

Quick service. Let s u know what is going on. Kenny always pleasant with a smile!!

Making my appointment and communication prior to service easy and quick. Check in and advisor interaction professional and efficient. Will be back because I like to bring my car here.

The technician does a thorough job of the condition of the car and makes good suggestions for what is needed to keep the car in top notch condition.

Competent, reliable, respectful

The technicians were courteous and helpful and my service was finished quickly.

Probably the best experience I ve ever had with any car dealership, hands down. Kenny was phenomenal, and helped so thoroughly with a situation I d been dealin with for several months that everything was resolved before I rolled off the lot. Couldn t be happier, 10/10.

Amazing service, fast in and out truly felt like they care about there customers.

The Receptionist was wonderful. I know her name is Britany and Ken Abel is always Spectacular. Ken always keeps me updated on the maintenance on my car. I am enjoying my new Subaru, my grandchildren, picked out the color for my new car. They chose Blue. Sincerely, Marilyn Birmingham

Completed car scheduled maintenance on time and repaired minor issues without incurring any delays.

I asked for them to do NYS inspection, didnt do it & I didnt see it until I got home. And I spent over$600, I am extremely unhappy about this

Great service relatively quick turn around my concerns were addressed

My car broke down Tuesday on my way to work. I had it towed to Troy Subaru after speaking with the Service Department. I dropped it off around 11am expecting it to be diagnosed the next day and hopefully repaired by Friday. They had it fixed and washed by 2pm the same day, and found a way to get it covered by Subaru. I am so grateful for their help!

Subaru as a whole needs to stop pestering people with their surveys and constant texts and emails for said surveys. Im still giving 5 stars because the service is good, but Ive gotten 6 texts in 3 days about rating.

Quick service and exactly what they quoted me. Everyone was supper nice.

Great service

Came in for my oil change and every staff member I came in contact with was friendly and helpful. It s also so nice to have the car washed and mats cleaned after the service. Highly recommend!

Just purchased a 2024 Ascent touring model. Brandon David assisted us and was low key, friendly, and informative. The whole process was easy and never felt pressured.

Customer service was excellent at this visit.

Got a video of the inspection on my car, which was nice. Then I got an estimate of repairs, and everything was explained to me before any work was done.

All the staff at Carbone was great !

Diagnosis of the problem was quick and rapidly resolved. I liked the video report by the technician as he was reviewing the source of the problem. The desk rep was friendly and kept me posted about progress. Loved the carwash afterwards too!

I had a regular maintenance scheduled for my vehicle. All work was done timely, while I was waiting at the location. I got my vehicle report via text message, next message included recommendations and estimates.

Service was excellent. They showed me what needed to be corrected and fixed it right away.

Excellent service in a timely manner

More expensive than what the website estimated for my service, but no other complaints

Always get very quick, friendly service.

The team at Subaru of Troy helped fix the problems I was having and I had my car back in working order very quickly!

Timely and efficient. Kept me informed of repair status. Very helpful.

Quick friendly service. It feels like youre in the service bay with them as they keep you informed every step of the way.

Service Advisor Jayden walked me through figuring out navigation commands that work, rather than what was in the manual. Kudos to his stick to of ness.

Great staff, extremely knowledgeable!!

Friendly and knowledgeable sales and service departments

Amazing service as I am new to the area Jayden put me at ease and made sure everything was taken care of.. I will def go back

Everything always goes very well at Subaru of Troy, which is why I ve returned for over 12 years. Excellent service, attentive and courteous representatves, as well as expert and well trained staff. Thank you.

Service was excellent !! Always happy to return !!

Service department is very professional and proficient. I needed a transmission replace and Kenny had it done and out the door in 4 days. Excellent and quick.

We felt very comfortable and not pressured. We feel like we bought the car that we wanted and not geared to a car other dealership want you to buy. Our sales person Doc Johnson was friendly, knowledgeable and just wonderful to work with.

Eric provided excellent customer care, kept me updated the whole way, and made me feel comfortable that the service department was not trying to take advantage of me or provide any unneeded service.

Excellent to deal with.

Quick and easy to make an appointment. All staff were friendly, helpful, and informative. Cute sitting area to wait while the car gets worked on. Reasonable pricing. Overall a very good experience

Always a great experience

Super friendly and knowledgeable staff. Very attentive personnel, and made my first experience a memorable one. I totally reccommend Troy Subaru for their excellence in service.

Had an inspection and oil change done got my results back and was told that the mechanics found my front and rear breaks were both at 50% life, which didnt make sense because i just had the front breaks and rotors completely replaced. Megan rechecked the mechanics work for me to find that the front ones were in fact completely fine! I would ve been running around yelling at my other mechanic if it weren t for her.

Everyone was friendly and speedy service.

Excellent customer service. Took me right in for service.

Great service

Very fast and helpful

Great service as usual! Kenny was awesome put me in a rental while they ordered and fixed a blown out tire

Easy to get in, everything was well explained. Eric was very helpful.

Brand new customer to this service center after moving to the area and will be sticking with them. I actually called the other Subaru dealership first because they are closer, but the phone representative was pretty awful, in kind of a hilarious way. I wanted an oil change and had a recall notice to be fixed. My old dealership had called me to make an appointment, but they are now a few hundred miles away. The other dealership did not take my information, did not take the time to put my information into their system and told me to call back every two weeks. Laughable for a recall that was originally opened two years ago and the parts were just being issued. When I called Subaru of Troy to make the appointment, they immediately took my information, got me into the system and before I even asked they said I see you have an open recall, we have the parts for that. Now what else would you like us to look at? What a difference! Also the tech takes a video to talk about what is needed and texts it to you, and my service representative, Megan, went above and beyond explaining everything I needed to know in a way I can make an informed decision. I am for sure a returning customer.

Took me earlier then my scheduled appointment. In and out quick.

Very friendly and accommodating staff. My vehicle was done in the time I was told it would be

Megan was exceptional and worked to get my car done when I needed it.

My salesman and loan officer were great at getting my interest low and amount of months financed down while staying in budget! Also carrying my unused coverage over to my new subaru !!

Easy to book service appt, quick turnaround and excellent communication from service dept

Great service at a clean facility, everyone helping each other

Ken in service was excellent to work with.

Service tech was great.

Very pleased. Excellent service. Great staff!

Worst Subaru dealership I have ever dealt with. They falsely advertise express service. After talking you in to a lifetime oil change deal. Told me could be waiting 4 hours for an oil change. Then the service advisor says If its any consolation Goldstein is running 3 weeks for an oil change.

Very friendly and respectful staff. Service was great, with provided video and recommendations. Kenny was great to have as an advisor, he was knowledgable and discussed other options for dealing with tire issues.

Service was great,my hat off to staff

Very knowledgeable, professional and curious. Work was done in about an hour. Quick and easy.

Made an appointment to address a manufacturer recall. Service personnel acknowledged my arrival quickly and professionally. Despite being advised that the service might take 1:45, I was on my way home in slightly longer than an hour. Car was washed, a pleasant surprise.

Great Experience

All I had done was an inspection.

I appreciate most the kind service staff and how they communicate everything about my car. Next, I really like the waiting area--the coffees good and theres space for me to work.

Always easy to deal with. Quick in and out oil change.

Super friendly and fast!

Excellent service

Another good experience! Thank you

Best dealership period!

Great service. Helpful and knowledgeable service person.

The service is always excellent and accommodating. Kenny Abel is extremely helpful and trustworthy. I have been using this service for over 17 years.

Customer service is excellent. John was the service advisor this time. He was pleasant, professional, explained the repair completely and was accommodating to my request. I recommend Subaru of Troy service without hesitation. As in my prior post, customer service was excellent. Eric was the service advisor this time. He communicated with me frequently, fully explaining everything. I was very satisfied. Thank you, Eric.

Genuinely friendly and efficient. Love the video of the work. Youre doing it right.

Easy in and out. Friendly people.

Vito and Mark were incredible to work with. This has been the easiest car purchase ever.

Service Courteous, Professional, time bound, informed, and thorough. Loved it. Will be back. Read wonderful reviews and made me wonder we purchased 2 brand new Forester limited (Jim Doc was wondeful) we were not even offered a candy. leave alone care package or box of merchandise or personalized my cars.

Easy buying process! Everyone was friendly and helpful. It was a great buying experience!

I brought my 2021 Outback with 26K on it for a seat bottom replacement covered by the new car warranty and for an oil change which I have covered under a plan. That part of the visit was spot on and I appreciated Kenny doing the leg work to ensure the seat bottom was covered. Time for a 36 k mile oil change. Oil was changed and tires rotated no issues except everyone showed at the same time. A short wait but they got me in and out PDQ.

Fantastic customer service and even greater care to my Subaru!

They really get to the issue at hand and address it.

Ok it s only the first time I went for service but from the moment I arrived for the scheduled appointment until the time I was called for the rendered service, it was very pleasant and not as time consumed as it usually is. Not sure who was the person that took care of my Mini ( I would gladly mention here) but I did get connected with Kenny Abel who is very pleasant to deal with. Thumbs up and. Great service. THANKS, Ranulfo Almeida.

It was difficult to schedule an appointment but after the diagnostics they provided a satisfactory service, surprisingly priced under estimate

Good quick work. Enjoyed the video and friendly service representatives.

Haven t had much experience with service yet. First time was a 3 hr wait, an unusual day I was told. Second one was timely (90 min) and an unexpected filter replacement for a total of $140, which I hadn t anticipated. Will adapt! Svc staff are great.

Easy to make appointment quick service friendly staff

Super friendly and professional staff. They had me out of there quickly. Would definitely recommend this dealership. Thank you, Andy!

The service department is great!

Friendly quick service .. staff is friendly. I always feel comfortable when I deal with them.

Quick service and wasnt pressured into anything I didnt need. I love that they give you a video to show you their inspection.

Dead battery turned out to be caused by a computer fault that was the subject of a new recall. I got a new battery promptly and a car wash and vacuum - at no charge! Thank you.

Friendly, great service for my first oil change. Took the time to answer all my questions!

I was in a big rush and they got me on the road quickly.

Absolutely the best people to work with. Purchased a new Subaru and will definitely refer friends and family. Couldnt ask for a better experience.

Excellent service Ken Abel was helpful with the issue I had issue that affected our 2019 Outback

Fast and efficient

Service was quick and thorough

Quick and thorough!

They got my car right in. Performed the service. It does always take longer than quoted, but the waiting area is nicely equipped.

I had problems with the battery drain, so their team defined the problem and repaired it with no charge!

I think excuse me I think Nate Nathaniel for the work he did to get the car just like I wanted it so that s good. I really appreciate that. It means a lot to me. I m sure it would mean the same to other customers..

The video sent by the mechanic outlining what they recommended and why is great. You can then use the website link to choose which recommended service items you would like to be performed with pricing.

Comfortable, dog friendly service area. Everyone was polite and service was prompt.

Work was done professionally and promptly! Excellent job!

Great service and friendly staff

Jayden and service team are amazing, kind, speedy...5

All went well

It was such a pleasant experience from start to finish, highly recommended this team.

Good communication, timely service

Changed out a rear wiper lickity split.

Great service! Everyone I spoke to was very nice and explained things to me. Took a but longer than I expected though.

Good service. Prompt acknowledgement upon entering and service was done when promised. Kenny is calm, friendly and knowledgeable.

Fast friendly and reliable!

Thorough, knowledgeable and reassuring.

Everyone is always super nice and super helpful! Ive been seeing Kenny around since I got this car. Hes awesome! If you have a y questions go to him

Excellent service!

Service was good no problem

It took longer than I expected due to being short on staff that day but the car was serviced and they treated me great

Love this dealership, I ve only ever had positive experiences from buying my car to various repairs over the last year I ve owned the car. Every time they are incredibly pleasant, and even discounted me when I had to wait longer than expected.

Got a flat and needed it replaced that day. They were able to get us in and replace our tires within two hours of getting there. We were very happy with their service.

Brandon was very helpful and patience with us. We changed our mind on what car we wanted and Brandon made it a smooth transaction. We love our new car!

Very happy with your service

Phone service was difficult but online appointment and service were a breeze.

Jim Doc and Mark were the best! They made everything quick and easy at no hassle! They also made a sign with our names saying Congratulations as well as putting a big red bow on it. Made the experience more exciting! They also give each customer a goody box with some merch inside. Very adorable. They had amazing service all around...thank you Subaru of Troy!

Excellent staff

Kenny got the part in very quickly. He called and I got in the same day and also purchased shields for over my window which were installed at the same time. Nothing but five stars for the service crew at Troy Carbone Subaru. Kenny is the best always kind, always professional. Thank you very much for everything Kenny.

Went in for an inspection and the service technician, Andrew M., was the most professional and helpful person I ve ever encountered at a dealership. I was in and out quickly and on my way. Thanks Andy and Subaru of Troy!

Maintenance workers got me in and out quickly, a little pricey but can t complain with the service at all. Great service.

John is such a great customer service person. Very nice and friendly and was a great touch that he remembered me and didnt even have to tell him who I was. Im glad he works there. Makes me feel like always coming back. Ty