Rensselaer Honda Service in Troy
770 Hoosick Rd, Troy, NY 12180, United States
About
Rensselaer Honda covers all the basics and uses high-quality parts to do so. We perform: Oil changes Tire rotations Filter and fluid inspection and replacement Amongst many other services! Our service technicians can also perform more intricate repairs like: Tire replacement Brake pad repairs Transmission and engine diagnosis and repairs And more! We love a challenge, and also want to offer the highest quality for fairest price. Whatever it is that you seek in terms of automotive service, we can guarantee that our expertly trained technicians are equipped to handle the job in a timely, efficient fashion.
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Prompt and expert service department. Will definitely use them again.
Leased a CRV and have had several services done here. Great people and great service. One of the last family owned dealerships in the area. Highly recommend
Dylan was very helpful in getting my Torque converter replacement done under warranty. I was a little displeased that the sway bar links were not covered 100% as well, but appreciate Dylans effort to at least gain me a favorable 75/25% warranty coverage.
I've been to quite a few Honda dealers, and they are NOT all the same. Rensselaer is one of the best. They deliver good customer service and everyone I've dealt with is personable. You don't get pressured or lied to, instead they make things easy. Recommend them highly, with a special shoutout to Jake Morizio.
We just leased 2 new Honda’s; Hybrid CRV and Passport. Each person we dealt with was very kind and helpful. They made ending our leases in our non Honda vehicles seamless. Shout out to Andy James, Matt A, Kevin S for making our car leasing experience a positive one. Also want to mention how helpful it is to have Ellen there explaining all the features of each new car to customers.
Went in for simple inspection and pointed out that weather stripping around door was very loose - ongoing problem I never mentioned before. They fixed it for free which was appreciated. Service dept here is excellent. Sales, fine. Finance dept during purchase was horrible, despicable, dishonest.
Had our 22 Honda Ridgeline serviced, our service advisor Joe was amazing from scheduling to keeping us informed, our master tech. Anthony did an amazing job on our service and our recall that we need done , they are both amazing employees.
DO NOT COME HERE FOR SERVICE. They installed a faulty AC unit, and then a faulty battery 2 weeks later. An oil leak that they said was fixed ended up worse than before I brought it in and I ended up taking it to a local mechanic who said Honda botched the job. Service department feels like a scam. BEWARE…
Jeanette is great!
Excellent Service
Very quick and professional service. Highly recommended!
I was very happy with Seth and the service I received.
Am a loyal customer of Rensselaer Honda for 18 years, having bought two vehicles from them, and all service on our Hondas has been and continues to be done exclusively there. Specifically regarding service: we have found every staff member we encounter during our visits outstanding in terms of respect, courtesy, and knowledge. The fact that the staff tend to be long term (we dealt with one of the advisors, who retired just a few years ago, for 15 years straight), speaks as much to the quality of those folks as to the overall dealer management and its appreciation and treatment of their own staff, obviously all with the customer in mind. Underlying all this is the quality of the Honda product, as our vehicles are 18 years old (has been driven cross country 5-1/2 times already) and 11 years old. There is no doubt what make our future vehicles will be, nor where we will go to buy them!
This is my second time purchasing from rensselaer honda most of my transaction was done over the phone and then I made two trips there one to do all the paperwork and one to pick up my car the experience was seamless from start to finish they had everything ready for me and both myself and my parents got the cars we wanted!!!
Glad to see valet service restored.
I was able to get an appointment in fairly short notice which was essential because I am on the road quite often. I had the maintenance work done while I waited in comfort. I only had the work done I requested with no pressure for additional services.
They are always fast, efficient and reliable
Honest analysis of brake issue. Caliper issue and drum still being okay.
State inspection and complimentary check of all fluids, tire and wiper wear, and battery charge
Awesome place!! Blake is great.
I had an appointment at 1:15 for an oil change and to switch my winter and summer tires. I was in the waiting room for 3hrs and 30+ minutes. By the time I left, I was the last person there and countless people had come and gone throughout the afternoon. Not acceptable.
Good car buying experience. Fair and honest
Excellent care from Jason!!!
Good job!
Great service! It s a little out of my way but worth the effort.
Recall
Great customer service , honest and hard working.
I recently purchased a Honda Civic Touring from Rensselaer Honda and had a great experience with them. The transaction was easy and seamless thanks to our salesman, Jake. I found Rensselaer Honda to be much more professional than other Honda dealerships in the area, so I would absolutely recommend going to them.
They inspected my car quickly, and serviced my brakes so I can drive safely.
Exceptional customer service by Jeanette . She was friendly, patient and very knowledgeable in helping us with tire selection. Rensselaer Honda gives excellent customer service. Thank you.
The staff was super helpful and the service was performed expertly.
Service was prompt, courteous and friendly. No issues! Excellent service . Jeanette is an amazing service tech and great to work with
Excellent 1st maintenance service, friendly staff helped us even we were 1 hour behind schedule!
Came in to have my snow tires taken off and stored and my all season tires put on. I also had my vehicle inspection done. Everything was accomplished in a timely manner, Jason was right there if I needed anything and it all went well!!!
Very happy that they promptly took us in and fixed the problem and then went out of their way to return the to us after a parts delay
Very cheerful staff. Delivered the car in less than the time expected.
Friendly and thorough with services provided. Good experience.
Blake Race does a great job thank you.
Excellent service experience with Seth McGuire. Efficient, helpful, and friendly.
Always consistent service. Friendly staff.
Didnt know what to expect when I arrived. I had scheduled an appointment online on their website, but the appointment was not in their system. The service rep gladly checked my car in for service as a walk-in. He was very friendly and polite. I had an oil change and alignment service completed. The wait didnt seem long; it took about an hour to an hour and a half. The facility appeared clean and spacious. The service rep who completed my check out was also very friendly. Overall, it was a great experience and would schedule service there again.
Very friendly staff
Christina in service is a rockstar
i was treated professionally and with care they answered every question i asked i will be staying with rensselaer honda for a long time
My Pilot is 12 years old, needed a lot of work to be done on it too many to list, Service Advisor Christina Cahill, was very helpful and informed me of all the work that was needed and is going to cost me .
Everything was wonderful as always.
Tires and a diagnostic on my broken 2014 Honda Odyssey that I purchased from C a used car dealer
very happy
They did a great job detailing.
Love Rensselaer Honda. Service is always a pleasant experience. Everyone so pleasant, helpful. Comfortable waiting area. Always prompt. Very happy with services!
Great and friendly service as always!
Veer courteous, professional and helpful
The service department has been very helpful to us. Special thanks to Jennette and Blake.
Inspection
I have very special tires for my car and it took a day or two to get in. In order to save me time, they delivered the cra to me.
Blake always does an excellent job and Matt is always so helpful and accommodating. It is that kind of excellent customer care that keeps us coming back. Thank you!
Quick and easy
The lady name Jeanette was so helpful.
Friendly staff. We were checked in immediately on arrival. Appreciate the quiet room. Multi-point check up, state inspection and oil change performed. All results were explained thoroughly.
We are extremely pleased with the service!
Their level of service is excellent. Their staff is personable and professional. It s always a pleasure.
Leased a 2023 HRV SPORT through Mike Williams. Best experience ever with both my sales man Mike and service tech Glen. Got my first oil change, checked fluids and tires rotated. They are both Excellent!
I had my car inspected , tires rotated, oil change, windshield wiper blades changed all inlets than 2 hours and was able to get an appointment on short notice.
The Rensselaer Honda Service Team is amazing! They take customer service seriously and ensure each customer is personally cared for, fully understand the issue, resolution and associated costs. They are so respectful of the customer s time and will communicate updates during the visit. I feel like I have my own personal service team!
They rule the school
Update to add and change the rating. I am at Honda now and they are fixing everything for us. After spending more than $4000 on all new tires, rear brakes and calipers, wheel alignment, a power steering leak and lines repaired and an oil change my vehicle now shakes when I brake and I am out of oil just a month after the oil change. I will be going in today for an explanation.
Super clean area extremely friendly staff
Great, went a little early for oil change and was taken in and away I went.
As usual all went well . one surprise. The tech found about 8 tootsie rolls in the air filter box!!! Quite entertaining for all. Squirrels getting ready for winter??
This honda is the best looking one I ever seen inside, they answer the phone they call you back also
Dave In parts and service was so helpful And very friendly and return phone call He did all he can do to help. Great friendly people to do business with.
Great
Clean, prompt and friendly was my experience. My only gripe was they didnt have the part for my car. It had to be ordered. Big disappointment.
I have a 2019 HR-V with less than 10,000 miles on it. The tire pressure light came on, did a visual and they appeared to all be fully inflated. I drove in without an appointment or calling to ask if they could check it out. I was taken in on the spot for a service visit, they did a thorough check for damage/leaks, etc. Thankfully everything was as it should be. I was ready to go in less than an hour. Everyone was very polite and friendly in service. I was expecting to have to make an appointment or come back at a later time and it was just so relieving to be able to just come on in. Thank you for great customer service! Thank you again and Ill see you in the new year for my next oil change and anniversary visit!
Love our new truck! 2019 drove off the lot with 42 miles on it!
Good CS
Excellent experience. Answering all questions and was very responsive to requests and concerns.
Got in right away very professional, waiting area was great place to get some work done while they and serviced my vehicle, A car wash would have been nice other than that nice people great work have to give them a five star
