Automasters Car Care in Troy

644 Pawling Ave, Troy, NY 12180, United States

★★★★★
(86 reviews)
Specialties: Tire shop Auto repair shop Car inspection station Car repair and maintenance service Mechanic Oil change service Wheel alignment service

About

At Automasters Car Care, we deliver on our promises. We are a premier auto repair and tire dealer located at 644 Pawling Ave. in Troy, NY. For the last decade, we have been providing the communities of Troy, Albany and Colonie with top-notch automotive repair services, and State Inspections for emissions. We can even repair your hybrid vehicle, without worry of voiding the factory warranty! Stop in today!

Website
automasterscarcare.com
Address
644 Pawling Ave, Troy, NY 12180, United States
Plus Code
P83R+9G Troy, New York, USA
Time Zone
America/New_York

Business Hours

Monday
8 am–5 pm
Tuesday
8 am–5 pm
Wednesday
8 am–5 pm
Thursday
8 am–5 pm
Friday
8 am–5 pm
Saturday
Closed
Sunday
Closed

Services

From the business
Small Business
Service options
Delivery Same-day delivery
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance
Offerings
Oil change
Amenities
Mechanic
Planning
Appointments recommended
Payments
Credit cards Debit cards Credit cards

Reviews

4.6
★★★★★
86 reviews

Most Mentioned

price (19) mechanic (13) auto service (6) job (4) inspection (4) team (4) old cars (2) check engine light (2) sensor (2) noise (2)
5 stars
73
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7
★★★★★
January 28, 2025

Absolutely fantastic, expedient service. I popped in to replace a battery and check on another minor issue with the vehicle and they solved a few other sensor issues as well. Also, when I arrived - the staff was working with another customer who had been quoted an outrageous price elsewhere, and the team member took very good care of them and even advised them to avoid spending money on some of the things. Very fair, kind people. We'll definitely be back here!

★★★★★
October 31, 2024

Brought my car in after it started making some noises and I was given lip service at another mechanic. Was scheduled quickly, issue fixed (no more noise) and quoted the fairest price I ever have been from a mechanic. This will be the only place I bring my cars from now on

★★★★★
December 3, 2023

We just moved to NY and hadn't had time to look around for a good mechanic. So when my car started throwing what seemed like every error light and locked up my brakes while literally on the way home from getting it registered I was pretty stressed out. I looked up the closest shop with good reviews and managed to get my brakes to unlock long enough to limp there. Turns out I had two faulty wheel speed sensors. One was completely dead and the other was just causing intermittent errors. Mark is very friendly and really takes ownership of their work. They ended up needing to keep the car a bit longer after first calling me to say it was ready, due to discovering the intermittent sensor was actually faulty and not just dirty or something. He apologized profusely and went above and beyond to test drive the car multiple times before calling me to come get it again at no additional charge for the added labor, just the new sensor. So far so good on the repairs and my husband and I will absolutely be going here for both our vehicles going forward.

★★★★★
March 16, 2023

The only place I take my cars. One of the first times I brought my car here they couldn't fix the issue. They didn't charge me and coordinated with the towing company from my insurance picking up the car to take it to the dealership. Since then they've been nothing but honest and forthright. They do the work they say they will, and charge a reasonable price. The service is always courteous and they never talk down to me as a woman. I have been to so many other garages where I feel like I'm being taken advantage of or they are trying to get me to pay for unnecessary repairs, and I've never felt that here. I have been a customer for six years, and I will continue to go there for all my car repairs.

★★★★★
January 30, 2023

Our car started making noise, so we brought it in. The guy looked at it, fixed it, and sent us on our way in less than 30 minuets. He was honest and straight to the point, and didn't charge us for a bunch of nonsense. I've never been to a car shop and spent less time or energy.

★★★★★
April 21, 2021

I dropped my car off at at 8am for brakes, oil change and inspection. The pricing was totally fair. They got it all day before 330pm. Marc the owner is super friendly and a nice guy. His employees were honest and helpful. If you’re looking for a place that won’t take advantage of someone who doesn’t really know about cars, take it here.

★★★★★
September 5, 2019

I can not say enough about the team at Automaster's. I brought them my 1 week old 2020 Jeep Gladiator in search of help with a lift, tires, and wheels. Once my parts arrived, Levon went above and beyond to get me in and out in one day. And let me tell you, it looks amazing! They even helped my girlfriend with a flat tire the same day! All at a more than fair price which was detailed up front so that there wasn't any surprises. I'll be using Automaster's for all my car (and Jeep) care needs from here on out and highly recommend everyone does the same. olllllllo

Review photo
★★★★★
January 21, 2018

I was nervous about getting new tires since I don't know much about cars. The guy on the phone was so nice and patient with me. The tires were a reasonable price and nothing extra was found "wrong" with my car. (I had been reading reviews for other places nearby about young women being mislead.) I had a great, pleasant experience at Automasters. Will definitely go back if I need something else done to my car.

★★★★★
April 19, 2024

They plugged my tire at the last minute before closing.it saved me a lot of hassle. Always do a great job on our vehicles.

★★★★★
Verified Reviewer
March 19, 2024

Fair price

★★★★
March 19, 2024

Very friendly and helpful. Have all maintenance done here. Highly recommend!

★★★★★
March 19, 2024

Stopped In To Get A Oil Change & Air In My Tires..Took Me Right In ! Mark Is The Best! My Mechanic From Now On ..(Nancy Ross)

★★★★★
Verified Reviewer
March 19, 2024

Dedicated and knowledgeable. Thorough and particular. Friendly and busy.

★★★★★
Verified Reviewer
March 19, 2024

Great guy. Great family business. You can trust him. Prices are always fair. Hes a good man.

March 19, 2023

DO NOT GO HERE -- I went in because of check engine light and they ended up doing $250+ in work I DID NOT ASK FOR. Not only that, didnt fix check engine issue and told me Id have to come in again for further work. NOPE!!

Verified Reviewer
March 19, 2023

Check Engine light was on. Code had something to do with cam shaft. However, that code usually appears on vehicles with >100,000 mi. My truck has 54,000+ mi. They refused to write me an estimate. Also, refused to write down the problem for me. Inspection denied due to Check Engine light. This is not the first time I had issues with them. Im now looking for a new mechanic that I cam trust. Also, need Inspection. Check Engine light is no longer on.

★★★★★
March 19, 2023

Really nice garage. Trustworthy and efficient. Highly recommend!!

★★★★★
Verified Reviewer
March 19, 2022

Levon installed a Corsa Xtreme exhaust system on my Dodge Challenger and I could not be more happy! He was great to work with and responded quickly and effectively, the work was also performed in a timely manner as anticipated. I will be bringing my vehicles back for custom work! Thanks!

★★★★★
March 19, 2022

Mark the owner is one of the most reasonable mechanic Around prices are reasonable

★★★★★
March 19, 2022

These guys are AMAZING!!! I dont care where I live, I will ALWAYS go to these guys.

★★★
Verified Reviewer
March 19, 2022

Had to drop off something, not a big deal

★★★★★
Verified Reviewer
March 19, 2022

Those guys are awesome; always do the job right. But most importantly, they are very honest people. They always tell you the truth about what needs to be fixed. Its not too common in many car shops. Also they price is very reasonable. I have been going there for 3 years now. Theyre still the same awesome people.

★★★★★
March 19, 2021

Another great job by Mark and his team. Had my car towed in Sunday he said he was booked up and could look at it till mid week. Got a call today (Monday) that it was ready to pick up. Wonderful customer service from this business.

★★★★★
March 19, 2021

Great experts with knowledge for just about anything. Any car that goes in there is taken care of like its their own. They make NO compromise about safety and quality of work. Need an oil change, inspection, brakes or tires changed AUTOMASTERS is the place.

★★★★★
Verified Reviewer
March 19, 2021

Helped out when I was in a pickle with being locked out of my car and the wait for the insurance company was going to be too long. Thank you so much!!!

★★★★★
March 19, 2021

Honest, hard working, great people.did i mention skilled and cooperative? All of the above. Im a real customer .

★★★★★
March 19, 2021

Without a doubt, the best mechanic in Troy! Theyve always done a great job on my cars, as well as all of the ones my family has owned.

★★★★★
March 19, 2020

Excellent service at reasonable prices.

★★★★★
March 19, 2020

Good quality service...and their fast.

March 19, 2020

I live right next door and cant even get a tire changed i wonder why?? Hmm.. woman walks in while im waiting and they roll out the red carpet. While a man sat there looked at me for 5 mins inside the shop. And this is my 2nd experience there. 1st one was similarity but he rushed me out without even looking for my tire size

★★★★★
Verified Reviewer
March 19, 2020

All of the staff and Mark, the owner, know cars, communicate well with customers, and treat us kind of like family. The kindness is big. And though that maybe doesnt matter SO much in a good mechanic, it does to me. Honesty, knowledge, kindness.

★★★★★
March 19, 2020

Mark and his guys do a great job

★★★★★
March 19, 2019

So easy setting up an appointment to have my Hondas timing belt and water pump replaced as part of my regular maintenance. Work was done quickly. Friendly and knowledgeable. Would definitely go back for anything I cannot do my self.

★★★★★
March 19, 2019

They do great work!

★★★★★
March 19, 2019

Best place in town

★★★★★
March 19, 2019

Mark and Levon aren t just great mechanics - and, trust me, they are - they re also great people. They are always honest, up-front and exceedingly knowledgeable when it comes to car care. If you re tired of going to a mechanic you think you may be getting hosed from, look no further than Automasters! These fellas are the real deal and they ll take great care of you and your wheels.

★★★★★
Verified Reviewer
March 19, 2019

Just my opinion that these guys do excellent work, and care about their customers.

★★★★★
March 19, 2019

I have used this auto shop for four years now and can only speak very highly of my experience with every service! Support this local shop! :)

★★★★★
March 19, 2019

We have been going to Automasters since we moved to the area 4 years ago and cannot speak highly enough of Mark and his team. They consistently provide quality work, fair prices, and care about their customers. I cant recommend them enough. Thank you, Automasters!

★★★★★
Verified Reviewer
March 19, 2018

Outstanding service, trustful and knowledgeable staff- Strongly recommend!

★★★★★
March 19, 2018

Mark and staff are top notch. Over the past 8 or so years Ive taken 10 year old cars to him and new cars (all manual transmission), and their work is always great. Honest and fair pricing. Ill continue to go there for service and repairs for all of my vehicles needs.

★★★★★
March 19, 2017

Automasters always treats my car with respect and care. They answer any questions I have without trying to make me spend more or pay for unnecessary repairs. They are always quick and courteous and I wouldnt go anywhere else!

★★★★★
Verified Reviewer
March 19, 2017

Been my trusty mechanics for years.

★★★★★
March 19, 2017

These guys are awesome. Youll get a lot more than you expect for the money you spent. Highly recommended.

★★★★★
March 19, 2017

Mark is the best ! Hell fix it right for the lowest possible cost.

★★★★★
Verified Reviewer
March 19, 2017

I cant recommend this business enough, I have been taking my cars here for years. Ive had instances of other shops telling my mother she was looking at $1000+ in repairs when mark would tell us the true issue and fix for under $100. This is finally a place you can go and not be worried if youre getting a fair deal, Mark will take care of you!

March 19, 2017

This guy is very rude he turned his nose up at my car because its old and had a bald tire I would not recommend him at all

★★★★★
March 19, 2017

This auto mechanic is one of the best out there. He surprises me in a good way with the price each time we take our car there. Costing lower then the estimated amount he gave us. GREAT MECHANIC! would recommend people to take there automobiles here.

★★★★★
March 19, 2017

Got me in on short notice for a battery replacement on a bitter cold winter day. Replaced the battery quickly with good customer service at a reasonable price (~$125 total). Im definitely coming back here for any future auto needs. I was also able to catch a CP 2975 Dragonite across the street during my wait.

March 19, 2017

As much as I would like to be the next review raving about how great the service was at Automasters, I most certainly cannot. What was supposed to be a routine tune-up on an already decently running 1978 ford thunderbird, turned into a $500+, two week fiasco. When I brought the thunderbird in for a standard state inspection, I was greatly impressed by the fact that Mark instructed one of the mechanics to grease the squeaking hinges of both doors. Naturally I assumed a tune-up would receive the same attention to detail as an inspection. When I dropped the thunderbird off at the shop on Monday, Mark instructed me that I should be able to pick It up in about two days and the total cost should be around $100-$150. 3 days later I called the shop to check on the status of the tune up to be informed that there were some issues with water in the gas tank, which I found to be strange considering the old gas was drained from the tank and replaced with new gas right before dropping off the car. Mark said he was putting things back together and that he would let me know when it was ready to be picked up. Monday of the following week I received a call that my thunderbird was ready to be picked up and was running like it was brand new. Upon arriving at the shop to retrieve my car I was informed that the total bill for all of the work came to $420, at this point I am a little frustrated considering the circumstances, but am understanding due to the nature and age of the vehicle. I hop in the car and start to drive off only to find that stepping on the gas causes only engine sputtering and limits my speed to about 20mph. I immediately return to the shop where Mark instructs me to run ½ a tank of gas through the engine and things should improve. After things do not even remotely improve with ¼ of a tank, I return to Automasters hoping Mark and the guys will correct the issue. 4 days later I receive a call that the car is ready and return to the shop to find that they have drained all of the gas again, removed and cleaned the fuel sending unit, and corrected issues with tuning of the carburetor. Mark then informs me that this will cost $140 and that he did in fact take it for a test drive this time to be sure that it was running correctly. When I mentioned to Mark that I had felt a bit taken advantage of here, he responded with the explanation that you can never be sure with old cars. All in all, while I would love to be able to recommend this seemingly great local repair shop to anyone and everyone looking for a friendly atmosphere with reasonable prices, I wouldn t feel right sending anyone with an older vehicle there. Mark is an extremely friendly and down to earth guy, but this was certainly not the experience I was looking for when needing a routine tune-up.

★★★★★
March 19, 2016

My family and I have been bringing all our vehicles to Automasters and ONLY Automasters for the past 7 years. They have done all sorts of work on my vehicles ranging from replacing the transmission on my 1990 Mercury Grand Marquis to now servicing my 3 series BMW. Mark (the owner) is always in communication with his customers about their cars. He fully explains what needs to be done, and why it needs to be done. If you are looking for a service garage that does top of line work, and goes above and beyond for their customers I highly recommend taking your vehicle here.

★★★★★
March 19, 2016

Mark is a very trustworthy mechanic who made it clear he had no intention of taking advantage of me as a customer. I will be returning here in the future.

★★★★★
March 19, 2016

Every experience that I have had at Automasters Car Care has exceeded all expectations. The owner, Mark, is the most honorable mechanic I have ever interacted with. He has, on numerous occasions, gone above and beyond in every facet of customer service. His team is quick and diligent in their craft. If youre having car issues there is not a single shop I would recommend going to before Automasters. Seriously they are spectacular.

★★★★★
March 19, 2016

Over a year ago I took my car to Automasters because my previous mechanic seemed to be making uncessary recommendations. First breaks, then struts and so on. Mark, the owner, took my car out for a test drive and then put it on the lift to check everything out. As suspected, the guys at Automasters reported no issues and didnt even charge me for their time. Bottom line, Mark and the guys at Automasters are the real deal. Highly recommended.

★★★★★
March 19, 2016

Great place for auto service, tires, batteries, etc. These folks are the most honest, accommodating, friendly guys youll ever find in this business. I actually look forward to going there!

★★★★★
March 19, 2016

My sister-in-law recommended Automasters!! When I first moved to Troy. Now I recommend bringing your vehicle here when you have a problem, Mark and his crew are honest and they get the job done. Thank you guys! youre the best!!

★★★★★
March 19, 2016

These guys are the best. The owner Mark has always been very nice to me and given nothing but amazing customer service. They dont overcharge you for things, in fact every time I when to pick up my car and pay, I was pleasantly surprised! Plus they are right down the street from where I live, so its super convinient to go to them. :) Highly recommended! :)

★★★★★
March 19, 2014

I have been searching for a reputable mechanic for the past 4 years in the Capital Region - and this is the first one to meet all my requirements: excellent customer service, economical pricing, and above all - honesty. I just had my 2006 Ford Explorer serviced there (fuel filter change) and the service I received has never been matched at prior mechanics. Mark (the owner) knew me by name by the time the transaction was complete. At no point was I pushed other services that were unneeded (as other auto service establishments are known to do). If you are in the Capital Region and looking for a good mechanic, this is the auto mechanic to go to - especially if you are in the Wynantskill - South Troy - North Greenbush area.