Perry-Lathrop Auto Body in Waterford
452 Boston Post Rd, Waterford, CT 06385, United States
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My stepson and I had to pick up his car, the husband and wife team that helped us through the process, are the most amazing people with the best personalities, they definitely made my day!
Perry-Lathrop, simply put is a great shop, providing good quality workmanship in a timely manner. Not only do they do auto bodywork/collision repairs, but they also offer mechanical repair services. If you’re in this area and in need of car repairs, rest assured, you can count on and trust these people in my opinion…
They got my truck done and in a timely manner and back to me good as new. Even came back the next week, to get an aftermarket exhaust put on. Couldn't recommend enough!!!
I came in with some electrical issues with my car after a collision. Randy and Keri helped me get the repair covered by insurance even though the repair is through a different shop. Great people who care about their customers and are willing to go the extra mile
Amazing. Randy is a compassion human and handles his affaires as such. He has great advice and is very understanding. His shop would be a great place if you needed your vehicle fixed or towed.
I used Perry Lathrop for repairs (cosmetic and non cosmetic) I cannot say enough about how amazing they were. Even tho this shop is always full, they finished my repairs quickly, always treated me kind, stayed in touch about the work being done, and preformed the work to an amazing level of service (you can’t even tell my car was damaged) Their prices are great! I will never use or recommend anywhere else for the rest of my life. If the owner, workers, and managers see this, THANK YOU SO MUCH!! You made such a stressful time so much easier I can’t thank you enough!!
Perry-Lathrop took good care of my car. I had a problem with my AC on the hottest day so far this year. They explained the problem and gave me a couple of solutions. The cheaper solution worked and I have a cool car again. We have taken our car there two other times. These folks do good work.
Randy and his staff were great to work with. They kept me updated on any issues with parts, made sure the best parts were used and did a fantastic job with the paint. The office worked with my insurance on the payment end and in dealing with returning my rental. I wouldn't use anyone other than Perry Lathrop. Another reason to stay with "small, local" guy.
Exceptional work! Great ownership!
Randy and his team are professional, fast, straightforward, and work with integrity. I highly recommend this business!
Did a great job. Car was in and out in about 5 days and looked better then when it was new
OMG randy is amazing.
Randy Perry and his crew are awesome. Randy knows a lot about the insurance game. Very knowledgeable.
Cant say enough about the service at Perry-Lathrop..... Kind, efficient, honest and the work A-1....Much thanks to the whole crew...tremendous job Services
Wouldn t recommend they are a scam artist just trying to make money will say what ever to get your business and then say that he dropped the ball and give you your car back with bumper not sitting right and spray right over your clear bra with paint not to mention will put bondo over rust about a inch of it at that I wouldn t trust this place nor would I ever recommend it ever again steeer very clear of this place not to mention my suspension was messed up and said it would need a wheel bearing but ended up bringing it to a different shop cuz he didn t want to do it for the insurances to cheep of a rate so I m stuck paying for all his shady repairs to my car he got paid over four grand for wouldn t trust this shop with a shopping cart
Best job ,great price ,so informative, Thank you
Brought my 2015 honda accord to them to fix a small dent. They did a great job and I will use them again. Looks great!
Bunch of clowns at this place who don t know what the Hell they re doing. Go somewhere else
Randy and Keri are awesome! Amazing customer service! They took care of everything with the insurance company and rental car. They took all the hassle away. My car was repaired and looks perfect!
Great service so helpful looks out for their customers interest. So nice and polite when u call and they went over and beyond for me and my wife thanks so much
Worst tow experience, no one s in the shop when the website says their open, waited for the driver of the wrecker and says he cannot release cars
Great service superior workmanship.
Perry-Lathrop has always helped me through the years. They do amazing work. Wonderful service.
You could not ask for any better service. My car was treated as if it was their own. Thank you very much
Super easy to work with, got it done far quicker than expected
Very friendly staff
Service is awesome. They went out of their way to find a better solution and save me thousands of dollars. Our go to place for any car service or issues!!!! Highly recommend!!!
This is a fabulous place, Randy and his team are very professional and do great work. They are very fair with their pricing and go above and beyond to make sure your car is running just right. Cari the office manager is very professional and helpful.
The Young Lady was Nice and Professional
Made it easy to have my car taken to the scrap yard
Blows off appointments, doesnt follow thorugh and thouroughly unprofessional. Avoid at all costs.
Poor customer service very confrontational only cares about the money.
Worst experience I ever had. A shop that is unprofessional. When I got work done, it was an insurance claim. As i was paid for my lose, I chose to live with a few things that they said wouldnt be an issue. To find out, it was an issue and have paid out of pocket 2 more times since then just because I followed their advise. The worst part, they blamed me for trying to save a few dollars. They said it was my fault for not doing everything. That is not the way a claim works. I am paid for my lose....period. its up to me to get it restored or keep the money. Dont follow this office, the only thing worse than their advise is their craftsmanship.
Great body work.
This is a great place to get body and mechanical work done on your vehicle. They are friendly, fair priced, and very knowledgeable. RevRon Lake
Great body work, friendy, and explains what has to be done.
The best and fastest service with a courtiest staff and best pricing around could not be more happy
These guys are awesome. Extremely helpful and friendly. Only place I will use.
Had and emergency car issue while I was an hour away from home. The people here are great and were able to not only get the parts that day, but I was back on the road in a couple of hours. Thank you guys.
Very unprofessional, Owner Randy Perry is Rude, Arrogant.They will tell you anything to get your business. Caused needlessly additional damage to vehicle at time of insurance adjustment. Consumer beware should you have a difference of opinion . They will put your car in Perry jail. And charge you outrageous fees for unsubstantiated work, storage.
They do fantastic work! Full repairs and auto work.
Absolutely love this place! I moved here a year ago and shortly after my car flooded with water. This place has been nothing but amazing since day one and have done nothing but honest and quality work on my car. They work with you to the best of their knowledge in helping you understand what s going on with your car every step of the way. They diagnose and fix a car as if it were their own. I couldn t ask for a better shop to help me take care of my baby.
After a recent deer strike I brought my wife s Infiniti in to Perry Lathrop. Randy worked with my insurance company and returned the car to me in perfect condition. I have always been extremely fussy with me cars over the years and Randy and his team did an outstanding job. Many Thanks!
Good place to get your car serviced.
The best place for body work and regular maintenance. Highly recommend!
They are all great people that work there
Perry Lathrop did an excellent job on our car, worked with our insurance and made the process hassle free. Highly recommend!
Very trustworthy and thorough, your not dealing with some sketchy dealership that will quote you too the moon and then tell you things are broke that arent. This is an honest family owned place that will fix only whats broken its the same quality of work you would get from a dealership but they wont try to pull the wool over your eyes. If you want to pay an arm and a leg to deal with snakes and to drink free terrible coffee go to a dealership. If you want an honest quote, and to deal with a family of highly skilled tecks who will only fix whats broken/what needs to be done go to perry lathrop they have always taken great care of me and my family. Thank u randy p and thank u perry lathrop
Good people