Hart Towing & Service LLC in Waterloo

Under the circumstances they were helpful for what I needed.

Called them 3 times only would tow me once

This tow truck company is contracted by NY thruway. I had the unfortunate experience of breaking down, only for them to tow me a MILE away and charge me full $150. NY Police had told me the driver would take me to the mechanics shop that I needed to get to. I ended up having to pay another tow truck company to get me there. Pathetic service and total rip off. Not to mention that I am from Ontario, Canada and I was totally at my wits end. No compassion whatsoever. I have contacted NY Policy and NY Thruway Auth for resolution of this disgusting treatment.

Good business, reasonable cost. Id use them again, 100%!

Dishonest company. Edit: Libel is a crime. Please do continue.

Fast response, ethical business.

Called them for a customer of a restaurant that work at explain what happened and allowed me to pay the tow bill for this customer very respectful and reliable highly recommend harts towing

Business is closed

Hello from Canada! Very happy with Harts Towing. Karen was super friendly and helpful on the phone and in person. The owner came out late at night and helped me load my wife s car. It wasn t running and with their expertise we loaded it on my trailer without a problem. So Thankful for your help.

Tire blew out less than ten minutes away from this place, called and the people on the phone were very nice!! They sent someone but the guy who came (Chris) was very rude. Yelling instructions and being demeaning and disrespectful he did absolutely nothing. We were charged a lot for absolutely little service. Don t recommend Chris.

They are there for your every need and very help to go out of there way for you

Excellent service friendly driver

I would like to thank Hart towing for coming to me and my families rescue on Saturday evening. After a long day of driving with a trailer full of furniture up to Albany to outfit my college kids apartment... we ran out of gas on the thruway during the return trip home. I was 1-1/2 miles from my exit when the vehicle quit. I didnt take into the consideration of the extra fuel usage towing the trailer. I called the non emergency number on NYS Thruways website and they expedited the service call to Hart Towing. The driver Chris arrived in approximately 35 minutes.He was very polite, thoughtful and quick about getting us back on the road. He even followed us to the gas station at the next exit to be sure we were back on track. Thanks again Chris for being so fast, and courteous. Also for working for a company that cares about their customers!

Great people!! Great service!!

They were great..

They have always been kind and helpful.

This towing company goes way beyond anyone else in the area for service.

always so helpful with everything!!!

We were on our way back from a doctor appointment in Rochester when the handicapped van I was driving blew a back driver side tire. This happened on the NYS Thruway. We used our AAA card and were referred to the NYS Thruway for assistance. Austin Noone with Hart Towing was assigned the case. Austin was fast, efficient and used his problem solving skills to get us home. Without the right wrench for the spare tire, Austin quickly figured out another option to tow us home. We were safe and in good hands with his excellent service. Cant thank him enough. Being on that busy road with tractor trailers and cars whizzing by us was a bit scary. But Austin took care of all our worries. Excellent service. Thanks Austin and Hart Towing for the excellent service

Always a good experience, always used for u-haul

Terrible company id give zero stars if i could

Helpful, reasonable rates, friendly, excellent service and super fast response time. We needed our truck towed asap and were extremely satisfied with the service that we received. Highly recommend Hart Towing. We will definitely call them again.

I wanted to pass this on to this company and a towing operator. On April 27 2019 my friend and I were Coming back from our trip, and our right rear tire blew out on the NYS Thruway going East. We called AAAand they directed him to contact the Thruway Authority so they called him and sent Hart Towing. The towing operator by the name of Blyte was very concerned about our safety,and told us to stay in the vehicle until he arrived, and so we did. He said he could toward us to Geneva at the gas station on the corner of Rts 14 and38. And he told my friend to call AAA so we did. They said it would be about 75 mins before someone would arrive which was no problem. Well in about 20 mins Blyte showed back up and said he got the call we were quite happy it was him. We felt very comfortable with him and safe. He towed the vehicle and us back to Oswego. I want to give a BIG THANK YOU TO HART TOWING and Blyte, and The NYS Thruway Authority for the great help they did and AAA they were all a fantastic help. I would recommend Hart Towing to anyone. Sincerely Phil Segretto and Tim Babcock.

Austin picked us up outside the airport in Rochester within 1 hour of breaking down. The shop is almost an hour from Rochester. They are awesome!

Rude and will rip you off

Awesome people to deal with

Very rude at the desk overcharged and stole things out of our car while it was impounded would highly recommend never going to this place ever

Very helpful, friendly service with animals as an added bonus!

Thank you to the staff at Hart s for their assistance with our stranded van that didn t restart in town on route from Jersey to Canada. Your help when we had trouble with our CAA /AAA booking was very helpful. Thank you for your understanding and assistance, and of course, for the lift to Monro s

This company went above and beyond for us today. Us being my best fiber friend and myself while we were driving back from Rhinebeck New York (in 40F weather with a biting wind) when her transmission or gearbox decided to kack. He (the owner) towed us to their compound, then his wife (co-worker extraordinaire!) drove us and all ourbluggage to our hastily reserved hotel room without batting an eye. Service was impeccable, their kindness and anything we can do to help attitude went above and beyond to two Canadian women trying to get home. I cant recommend this company enough. They truly saved our a$$ today.

Extortionists

Prompt for the initial pick-up and tow to their secure lot. Respectful, personable staff. However, it took over 24 hours for them to tow it from their lot to the body shop for assessment.

Good job speedy service

Well theyre very helpful whenever I called.It took three calls to find the cheapest way to solve my problem Instead of $250, it cost me $22 when all is said and done.