K J Sterns Towing in Wilton

We had to have a trailer stored at this place for 21 days have no complaints about the storage or fees for storage i came up there to pay my bill and pick the trailer up and the trailer i was picking up had to be loaded onto the trailer i had on me also we were quoted 45 dollars a day for 21 days for the trailer storage that was cheap no problem when we ask them how much to load the trailer on our other trailer we were quoted 650 dollars that was cheap no problem I paid the bill up front as we should I got there at 815 am and was told we had to wait because there driver was out on a call all ready no problem I told the lady I would wait in my semi and she took my number and said she would call me when he got back she said it would be about an hour to hour and a half no problem we'll 10:30 rolled around no call so I walked back up there and the driver was back and she got him to come out and load the trailer so he went and dug a snider trailer out first wich took another 30 minutes no problem so we actually started at 11 am so he comes over to me and ask what we were doing and I showed him pictures of how the trailer needed to be loaded and he told me it couldn't be done that way so I said ok maybe he knows a better way we'll we did it his way to start and after an hour he figured out that we could not load it that way so then he decides to load it the way I showed him in the pictures and it did take a little time because it had to sit just Wright to make it work he had never ever loaded a trailer like this before and even told me had never done it and let's be clear I also had never done it myself and I told the lady up front that I was nervous about the loading part and she said not to worry that they new what they were doing and I said thank you so after he figured out his way would not work he did it the way I showed him with the pics I had and it took another hour and fifty minutes we were done loading it at 2 pm actually it was 1:50 pm to be exact so after it was all loaded and I started strapping it down the wrecker driver was putting all of his stuff away and when he was done he walked over and told me before you leave come up front the lady needed to see me I said ok no problem so when I got done with all my stuff I went up front and checked in with the lady and she begins to tell me that they wanted another 450.00 dollars because it took so long and I said to her that my boss was going to be upset and I told her that it was not fair had the wrecker driver listened to me on how to do it to begun with it would have taken at least an hour less so instead of him taking 3 hrs it would have Ben 2 hrs and she told me she didn't want to see the pictures and didn't care she had her best driver on the job and she become very nasty to deal with and she told me to take it up with the driver well he went and hid in the shop because he new he was wrong for doing what they did and I told her no sense in arguing over it because they had all ready made there minds up to steal another 450.00 dollars from us no matter what and she said yep that's correct so if you choose to use this business make sure that there BEST driver knows what he is doing because if he doesn't than they will gladly steal more money from you and yes I use the word steal because that's exactly what they did if you quote someone a price you should stick to that price just because your driver had no experience in doing what we did that day does not give you the Wright to steal more money from your customers now I see that the owner responds to every bad review they get let's see what kind of a spin they put on this because there is no way to spin this story this is exactly how this whole deal went down and that lady that works at the front counter the older lady not the younger lady would be fired immediately if she worked for me due to the way she talked to me and if you read other reviews on here I am not the only one to say this about her and as the old saying goes where there is smoke there is fire and I don't care if it family or not no need to be rude

KJ’s was very professional and responded quickly to my request for emergency off-road assistance. Also willing to service the rural area and was upfront regarding price. definitely recommend

Great customer service, they got us off the interstate within minutes of our request. The driver was awesome as well, very kind and personable.

Great service. Good mechanics. Very good shop. Highly recommended. Best in class!!! Thank you Joe Really appreciate your services

After having our pick-up truck and travel trailer smashed while traveling in the area, KJ Sterns came through with great service. Very professional, helpful people during a very stressful time. Highly recommend!

Great job today guys! Just perfect!

This company is top notch. Tractor broke down by Round Lake. I called here and Darlene answered. She has great customer service and a great personality. Dispatched someone right away, and towed the rig to Chestertown. Rate was very fair. Hope to not need them again but would be the only company I would call. Thank You!

Be very careful with dealing with them I paid 1300 to get my truck towed few miles to there shop. And another towing company charge me 450 to bring truck and trailer back to another shop 35 miles away where it was fix and ready to go in 2 days for only 500 still didn’t even come to 1300 personally I felt rip off on top of that the guy told me truck is right off. And only had the lower control arm fixed and pump the tire and the truck was back up and running. Sad to say but ppl don’t run business to loose but they should not rip off ppl. That’s a service I won’t ever use again be careful guys.