Greenwich Ford Service Center in Greenwich

1111 NY-29, Greenwich, NY 12834, United States

★★★★★
(260 reviews)
Specialties: Auto repair shop Auto air conditioning service Auto tune up service Brake shop Car repair and maintenance service Oil change service Tire repair shop Transmission shop Truck repair shop Vehicle inspection service
Website
greenwichford.com
Address
1111 NY-29, Greenwich, NY 12834, United States
Plus Code
4F3J+P9 Greenwich, New York, USA
Time Zone
America/New_York

Business Hours

Sunday
Closed
Monday
7 am–6 pm
Tuesday
7 am–6 pm
Wednesday
7 am–6 pm
Thursday
7 am–6 pm
Friday
7 am–6 pm
Saturday
8 am–5 pm

Services

Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible toilet
Offerings
Oil change
Amenities
Gender-neutral toilets Mechanic Toilet
Planning
Appointments recommended

Photo Gallery

Reviews

4.6
★★★★★
260 reviews

Most Mentioned

oil (23) dealership (12) team (11) truck (11) work (8) recall (7) warranty (7) sales (7) service advisor (6) inspection (5)
5 stars
212
4 stars
19
3 stars
7
2 stars
5
1 stars
17
★★★★★
February 20, 2025

I don't normally go to dealerships, but I needed two sets of tires mounted and balanced and the balancing needed to happen on a Roadforce Elite machine - which they had. Pleasant surprise: the place was awesome, the work was flawless, and at an excellent price, and Ibraheem, who took care of me, was a great guy. Totally recommend Greenwhich Ford, and will be going back there myself for an alignment and for some bits of additional work that I can't do myself. As I said to Ibraheem: I need a relationship with a garage I can trust. PS. I do not own a Ford. I own a 2024 Miata, with a ground clearance of 5", which their lift accommodated no prob. Can't say that of some other places.

★★★★★
February 9, 2025

Top notch work was done and fairly priced. We will go back for sure.

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★★★★★
February 2, 2025

I was most impressed with how the Ford Team picked my car up from my house…kept me posted with every step of the process by texting me…and then delivering my vehicle back home safe and sound. Kudos on a well run company 😀

★★★★★
December 12, 2024

Sam treated me like family which is very important to me. The whole team is excellent. Keep up the outstanding service. Merry Christmas to all

★★
November 24, 2024

Ibraheem was great, communicated well, very on top of his responsibilities and polite. But Greenwich Ford took two hours to do my oil change and that’s not acceptable. If they had informed me it would take two hours I would have forgone the oil change and gone somewhere else. I’m

October 9, 2024

The worst experience I've ever had with a car dealership. Everyone that I spoke to would lie and pretend things didn't happen. Honestly I can't with a clear conscience recommend this place. Sad thing is when it was Carmody Ford I could trust whatever they told me. This company doesn't seem to care about honesty and long term commitment and trust

★★★★★
May 31, 2024

I went out of my way to drive an hour just to purchase this vehicle because of the amazing service they made me feel like family and did not give up on my needs of what I wanted in a vehicle. The financing was easy and I’ve already been up there for my first oil change, and it wasn’t any different still, walked in there. They remembered my name said hello to me. Had nice conversations with people and was out of there very quickly. Would definitely buy another vehicle from them again.

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★★★★★
June 12, 2023

I'm going thru a divorce and all my assets are tide up, so I couldn't put any money down or trade my truck in. They understood my situation and they work a miracle for me and got me into the truck I wanted . They did a great job and made me fill I'm like somebody they work fore !!!!! Thanks so much on a great job and gladly will send anyone I know looking for a vehicle Sincerly Steven Watts

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★★★★★
March 12, 2025

Greenwich Ford Service Drpartment was fast and easy a pleasure to deal with.

★★★★★
Verified Reviewer
March 5, 2025

Great people great service took highly recommend

★★★★★
February 19, 2025

Jennifer was very friendly and informative on my needs. Everything went smoothly and quick.

★★★★★
February 19, 2025

Good team

★★★★★
January 19, 2025

Excellent time, very courteous, clean waiting room!!

★★★★★
January 19, 2025

Services advisor Ibraheem was informative,knowledgeable and professional

★★★★★
January 19, 2025

Fantastic knowledge and fast service. Everything happened as it should have and the charges were reasonable .

★★★★★
January 19, 2025

Great service with very personable staff.

★★★★★
December 19, 2024

Sam has always been very responsive with my calls and answers to and questions or concerns Ive had the my truck. She is a great asset

December 19, 2024

Service person Sam is terrible. Always put out to do her job not very pleasant. Oil change took over 2 hrs with an appointment.

★★★★
December 19, 2024

All the service people that I came in contact with were very nice & extremely helpful.

November 19, 2024

Tried to rip me off by saying my battery was bad when they had just replaced a few months back. When I called them on it, suddenly the battery was ok. Theyve lost my business.

★★★★★
November 19, 2024

My experience with Greenwich Ford was great best experience Ive had at any dealership and my service advisor Samantha made my experience quick easy and painless

★★
November 19, 2024

Had my truck inspected there. The very next day I went to have tires put on my truck at another shop and they were concerned and said they would have never passed my truck. Showed me all my brake pads were paper thin, rotors were groved and looked like one of the slide pins was hanging up causing one of the pads to not wear correctly. Disappointed none of this was brought to my attention that I should have some work done soon

★★★★★
October 19, 2024

They have been good to me especially getting me in for tires, warranty work and have picked my car up when I was working during Covid. I wont go anywhere else for service

★★★★★
October 19, 2024

Great experience.

★★★★★
Verified Reviewer
October 19, 2024

Great experience again as always. It was for an oil change, tire rotation, and NYS inspection. Sam was my service manager and as always she was very attentive and professional. Other dealers are closer but prefer to go the extra distance as they do!

★★★★★
September 19, 2024

Dealership was accommodating in returning the vehicle to my residence. Prompt and polite service.

★★★★★
September 19, 2024

Kelsey was great and very knowledgeable. She helped me with my issue in a prompt fashion and kept in contact with me. She is super awesome. So far Ive had very good experiences with Greenwich Ford

★★★★★
August 19, 2024

Great service and good people

★★★★★
August 19, 2024

Polite, very helpful and professional.

★★★★★
June 19, 2024

AnneMarie is the best Service advisor you have, very smart & beautiful! She made everything very clear and easy to understand. Thank you for your help!

★★★★★
June 19, 2024

Annemarie has a great personality and does a good job. She was very helpful today, Thank you!

★★★★★
June 19, 2024

Fast courteous service A+

June 19, 2024

I would never purchase a vehicle here again. 20 minutes after leaving the sales lot a tire pressure light came on. We returned to the dealer to have them fix it the following week. We left there again & halfway home the light was back on. The recommended fix was for us to pay to replace 4 sensors for $700. They would not work with us to cover the cost.

★★★★★
June 19, 2024

Last Thursday I dropped off my 2021 Ford Mustang Mach E (which I purchased from a different Ford dealer) for a Recall event at Greenwich Ford s Service Department. This was by far the most fantastic Vehicle Dealer Service experience I have ever had I was checked in immediately, all paperwork on the recall was available and the Service Representative answered all of my questions. I picked up my car on time Saturday morning and I was delighted The Mustang looked terrific completely washed and cleaned including amazing work done on floor and tail gate space rubber mats, tires & wheels cleaned, and car exterior never looked better! I had no idea my Mustang Mach E would be delivered in such wonderful condition. And the electric recall work was complete, zero issues no resetting of radio or other electronic equipment needed and it was ready to go. Plus l mentioned a rear seatbelt was messed up (tried to have fixed at another dealer 2x) and the Greenwich Team fixed that as well. I immediately took the Mustang Mach E on a road trip to Boston (4 hour drive) and the car operation was perfect. I am so impressed because my dealer experience over the last 30 years (including from high end dealers) has conditioned me to expect sub par results and certainly extra care and effort would not be provided. I had no idea (as a new Greenwich Ford customer) that my Mustang would be delivered sparkling in the sunshine. My engagement with the Customer Service Team was great! Thank You Greenwich Ford.

★★★★★
May 19, 2024

They put on my new tires that I had bought from them and were very efficient and pleasant

★★★★★
May 19, 2024

Samantha was great. I had to bring my motorhome in for an inspection. They had me in and out in a day. I would definitely recommend.

April 19, 2024

My experience has been horrible, bought truck end of Jan, before I pulled out of the lot the engine light was on, brought back 3 times never fixed!! BUYER BE WARE

★★★★★
April 19, 2024

In and out quickly. Friendly people. Great experience.

March 19, 2024

I have a 2022 Ford escape. I went to the dealer because they offered me a free oil change for my first one and they never asked me what kind of oil I wanted. I got a synthetic blend because it s cheaper and now I can never put synthetic in my vehicle again, they should ve asked me what kind of oil I wanted to keep in my car for my first oil change and then when I addressed it at check out, the man can t even come out and explain anything to me. The lady at the counter look like a deer in the headlights And I m just very dissatisfied with this dealer and I won t be going back wasted my money buying a car from this place. However, I do have to say I love my Ford escape, but now I won t be able to have Pure synthetic and that was my choice to make.

★★★★★
March 19, 2024

Outstanding

★★★★★
March 19, 2024

Great Customer Service and did everything they said they would and had my truck back to me in less then 24 hours!!

★★★★★
March 19, 2024

Always receive excellent service!

★★★★★
March 19, 2024

Great service department. Be glad when they finish remodeling and everything is in its final position.

★★★★★
March 19, 2024

Service was fast and reasonable

★★★★★
March 19, 2024

They were accurate in informing me of the time frame needed and work was completed within that time as I waited there. They were polite and courteous. Brought my car into the garage for me to access without going outside. The waiting area was clean and comfortable.

Verified Reviewer
March 19, 2024

Where do I begin? The important thing is that they lied several times to us, strung us on, promised services they did not perform, told us they would cover a rental, but did not. They had no problem with lying and inconveniencing us. We never got an apology. We are currently working with the larger Ford corporation on this concern and are close to going through the Better Business Bureau to register a complaint. Snakes. Just be honest. That s not how business should be done and I highly recommend everyone avoid this business.

★★★★
March 19, 2024

Greenwich Ford picked up my vehicle from my home and returned it when work was completed. Great place to do business with!

★★★★★
March 19, 2024

Thank you Ann Marie you were very sweet vehicle came out great!

★★★★★
Verified Reviewer
March 19, 2024

Recall Done on time and correctly Services

★★★★★
March 19, 2024

OUTSTANDING SERVICE. They pre-ordered my evap canister when it fell off my RV 5 days before arriving at their dealership. Dropped it off Thursday night, just before closing, and had it back the next morning at 9:00am. Cant thank them enough for the fast, quality service.

★★★★★
March 19, 2024

Jennifer is extremely helpful. We discussed a previous service experience, Jennifer provided her business card, permitting me to contact her directly any future questions/concerns.

★★★★★
Verified Reviewer
March 19, 2024

I live in southern Vermont, and needed some low profile tires mounted on brand new forged aluminum wheels. Nobody in my area wanted to do the job. I went on the Hunter website to look for dealers using the Hunter Revolution tire changing machine and doing Hunter force balancing. Greenwich Ford came up as the closest location. It was easy to make an appointment with Jennifer. Had the tires rotated on my BMW SUV while I was there. The work was expertly done and the employees enthusiastic about my wheels and tires. The charges for services were reasonable. I will be returning for any tire and wheel work for my 2022 Corvette. Thanks much, Jennifer.

★★★★★
March 19, 2024

Quick and helpful staff.

★★★★★
March 19, 2024

Problem was evaluated and repaired. Part needed extra attention from Ford

★★★★★
Verified Reviewer
March 19, 2024

great service from this dealership! Ive been to others and Greenwich Ford goes beyond perfect whenever I need them .

★★★★★
March 19, 2024

Friendly, cheerful, timely and very upfront on needed service...reasonable$....and dog-friendly

★★★★★
Verified Reviewer
March 19, 2024

After having several unsatisfactory experiences with my local Ford dealers service department, I decided to make the 45 minute drive to Greenwich Ford. Im very happy that I did! It was a real pleasure working with Jennifer and Kelsey. They were friendly, knowledgeable and very professional. The issue was diagnosed and repaired promptly. Greenwich Ford has me as a new customer!

March 19, 2024

This is my third vehicle I have bought at Carmody ford. The last one was Greenwich ford the new owners. I ve had my vehicle for almost 2 years received a phone call from a nice young lady, telling me that my mudflaps were and my ashtray from two years ago. It would be free for them to put them on. Just make an appointment. Then she asked if I needed an oil change a tire rotation. I asked him to check my brakes. I received a phone call first thing the next morning after From a gentleman stating that I needed a new oil drain plug, which was odd that I needed brakes all around to the tune of almost $800. When I asked if anything was covered under warranty since the vehicles, two years old and 20,000 miles he stated that Well I might be able to get the rotors covered but they re on back order for a month so I can pay cash and get them done today or wait a month for warranty? They also told me I needed a new air filter which is incorrect cause I just purchased one a month ago when I had my last oil change. Which my drain plug was just fine a month ago , I paid for your oil change I paid for the oil drain plug. I did not have the brakes done as I feel they were trying to overcharge and take advantage. Never ever again. Well I go there.

★★★★★
March 19, 2024

Got me right in for appointment the same day. Very polite and quick.

★★★★★
March 19, 2024

The sales specialist that took care of me after the work was done, was amazing. She is super courteous and detailed.

★★★★★
March 19, 2024

Easy to get appointment. Done in a good time. Like working with Jen .

★★★★★
March 19, 2024

Arrived for my truck inspection. Even though they were busy, they kept me informed as to the status of my truck. Always in a good mood. This made it a pleasure to be there. I made another appointment to return for some rain guards.

★★★★★
Verified Reviewer
March 19, 2024

Jennifer was my rep. She did everything perfectly and always kept me informed and updated. Congrats. Jennifer and congratulations to Greenwich Ford for having people like her in their employ.

★★★★★
March 19, 2024

Jen is great! She followed up, appointment was as agreed and prompt. Thank you for great service!

★★★
March 19, 2024

Fairly quickish though she was very pleasant there was only one person working on a Saturday to let all the ppl waiting know progress on their service visits or I would have been able to leave 30min sooner. My biggest frustration though is I specifically said and saw it was on the service order customer provided filter and fluids for oil change on passenger seat but YET AGAIN the tech put filter and 5qt jug of oil in but completely forgot about the 1qt of marvel mystery oil. 3 items on the seat can t miss them but again didn t put EXACTLY what I wanted and preferred in my higher mileage vehicle My only hope is they make good on getting me out of this vehicle -(that I really didn t like 3days after signing and got to drive it more then 6min around the block as I started noticing it wasn t riding right/comfortable but the lender wasted my last week of initial 30days to do anything about it)- in December as was the deal confirmed by 3ppl with me before signing and back into the truck preference I expressed needing at least 3x in the first place but saw/presented with no truck options at all to consider. I always give second and even 3rd chances and am unfortunately too nice to call out when someone especially dealerships are spinning the yarn to make a sail or play like I don t have 20+ automotive AND sales experience myself, so we ll see in December if I keep my business with them or if my original review will be thoroughly edited.

★★★★★
March 19, 2024

Great service, I was on a trip and needed my AC repaired. They got me in on a Saturday and I was on my way by 1pm. On time and on budget .

★★★★★
March 19, 2024

Love Greenwich Fords Service Dept. I couldn t believe how comfortable the waiting is. Coffee and donuts!

★★★★★
March 19, 2024

Jenn was able to schedule our needs promptly, fulfill our expectations and complete in time.

★★★★★
March 19, 2024

very courteous, very pleased work done and the price wait time was good thank you

★★★★★
March 19, 2024

All went very well, thank you!

★★★★★
March 19, 2024

Jennifer is a smiling face greeting you in the service department . Scheduling is quick and easy . I had a special request which was not a problem . Bobby is very knowledgeable and takes pride in his work and is always a pleasure to work with . Work was completed without any problem and price was very fair .

★★★★★
March 19, 2024

Great people! Fantastic service!

★★★★★
March 19, 2024

Great service.

★★★★★
March 19, 2024

Great customer service rep! Brady in parts was very professional and helpful. Best dealership I ve found!

★★★★★
March 19, 2024

Got me in quick with no appointment. Brought my car because I was hearing noises and didn t trust the work of the previous dealer. They checked it over throughly and on my way pretty quick with no issues.

★★★★★
March 19, 2024

professional and friendly service

★★★★★
March 19, 2024

We were traveling thru the area. They agreed to service our vehicle when v others wouldnt.

March 19, 2024

Upon making the appointment I made it known that an object pierced the sidewall of the tire. After driving 40 minutes to the dealership, they said it couldnt be fixed and I had to go back a few days later for a replacement tire. Why was there not a replacement available for the first appointment? Also, it was made known that I had the tire package in the contract, and they still tried to charge me until I spoke up.

★★★★★
March 19, 2024

Had an issue with my tire, they got me in very quickly, diagnosed and repaired it perfectly! Thank you!

★★★★★
March 19, 2024

I made an appointment to have scheduled vehicle service including oil change, vehicle state inspection and new front brakes and rotors. My experience with the service and parts department continues to exceed my expectations. I will continue to bring my vehicle here for future service work.

★★★
March 19, 2024

Work by mechanic in shop was very good. Lack of communication by Customer Service rep. Never explained why hubcaps were not replaced. Sent me out looking for my vehicle which was hidden by a truck with car hauler. Should have taken me to my vehicle instead of sending me around the lot. In the future I will find a shop where I can communicate directly with the mechanic.

★★★★★
March 19, 2024

Oil and filter changed, plus multi point inspection at Greenwich Ford of my 2010 RAV4. They were helpful, efficient, and knowledgeable. Waiting room was very clean. Thank you!

★★★★★
March 19, 2024

Kelsey and the Service department folks were incredibly professional and thorough. Far superior to most dealer service departments I ve encountered. Thank you!

★★★★★
March 19, 2024

Another great service visit for the Transit van! Jennifer is always so helpful, pleasant and professional. She gets me set up with a loaner. That makes the whole process easy!

★★★★★
March 19, 2024

Jenn is an awesome service advisor and is very pleasant to work with! Greenwich Ford is a great place for all service work!

★★★★★
March 19, 2024

I brought my older Mazda Protege for breaks. It took an extra day for parts on an older car. Service helped me find a way home and I got a great price for the job also. Jenn in service was a huge help!

★★★★★
March 19, 2024

They always fit me in and get the work done on my truck that I need

★★★★★
March 19, 2024

Always enjoy visiting Greenwich Ford. Friendly, helpful personnel and taken on time for appointment. A great dealership to do business with!

★★★★★
March 19, 2024

Went to Greenwich ford and found the staff professional and answered all my questions

★★★★★
Verified Reviewer
March 19, 2024

Fast and friendly! Excellent service and clean, comfortable waiting area

★★★★★
March 19, 2024

I was amazed how quick Kelsey and the Great Team In the Service and Parts Center got my snow tires I wanted here and installed in the same day. My wife was surprised when I came home with them on the car. If you want in and out service, YOU NEED THE TEAM AT GREENWICH FORD!!!

★★★
March 19, 2024

Truck makes a weird humming sound at 50+ miles per hour. After fixing a wheel bearing and drive shaft it still has the sound.

★★★★★
March 19, 2024

Great experience! They booked my appointment quickly and got excellent care while my car was being serviced. I ll be going back for any maintenance or repairs. I appreciate all the work, communication and coordination by Kelsey!

★★★★★
March 19, 2024

Very good service department and friendly service advisor. Thank you Jennifer!

★★★★★
March 19, 2024

Always a pleasure to work with.

★★★★★
March 19, 2024

Amazing experience from beginning to end professional curtious and welcoming I would highly recommend this location for any and all service needs thank you again Greenwich ford

★★★★★
March 19, 2024

My most recent service experience at Greenwich Ford was excellent; consistent with my previous experiences. The service staff are knowledgeable, helpful and welcoming. Annemarie ensured that the service was accomplished on time and effectively. I am a longtime satisfied customer, and will remain with Greenwich Ford.

★★★★★
March 19, 2024

They are very organized, sincere, honest, and are excellent mechanics! I recently had my work vehicle towed there and within a day or two. I m back on the road back in business. I recommend these guys to anybody!

★★★★★
Verified Reviewer
March 19, 2024

Brought my 2019 F-150 in for some troubleshooting and service. The problem was quickly diagnosed and the repair was done by the time promised. The service department communicated with me throughout the process and gave me an accurate estimate. Shop was very clean. Everyone involved was extremely courteous and professional!

★★★★
Verified Reviewer
March 19, 2024

Service was excellent, friendly, understanding , caring,with no big hurry,also completed my service in a timely manner.

★★★★★
March 19, 2024

Ann Marie was amazing and the tech was quick and professional.. glad I choose them to deal with.

★★★★
March 19, 2024

3 wiper blades for $ 178 was pricey but otherwise fine.

★★★★★
March 19, 2024

Awesome

★★★★★
March 19, 2024

Lightning fast service and super friendly staff.

★★★★★
March 19, 2024

Everyone was so nice and helped me when no other dealership would. I highly recommend everyone come here to get the car you need or want

★★★★★
March 19, 2024

My first oil change, after purchasing my Ford Explorer, went smooth as glass.

★★★★★
March 19, 2024

The experience is always good at Greenwich Ford. Thank you.

★★★★★
Verified Reviewer
March 19, 2024

They have treated me right so far. Have bought 3 vehicles there.

★★★★★
March 19, 2024

Every time I go into the service department they have always treated me with much respect and a job well done with my vehicle.

★★★★★
March 19, 2024

Free oil change after car purchase

★★★★★
March 19, 2024

Awesome

★★★★★
March 19, 2024

Everyone at Ford is great. Efficient, professional and friendly and kind. I recommend their services highly.

★★★★★
March 19, 2024

I had a wonderful experience here. I just looked for a car I wanted, found it, came here and bought the car! I m very happy with my purchase. I love how clean the car is. They cared about my finance and interest. They gave me the information for the refinance as well. They got my car s gas fully filled when I was picking up the car. Free engine oil change some months later depends on how often you drive, there is an warranty, explained everything I asked so well, got some things I found fixed, they were very nice and helpful. I would definitely recommend this place to anyone who is looking to buy a car either new or used. I would love to come back here if I need a trade in for a bigger car someday. Thank you.

★★★★★
March 19, 2024

Excellent!

★★★★★
March 19, 2024

Great purchasing experience. Jay was great to work with.

★★★★★
Verified Reviewer
March 19, 2024

I came across a deal on a new 2023 F-150 at another dealer in December 2023. 3 weeks after the purchase, I noticed issues with the Voice Recognition and Bluetooth interfaces. After 6 times back to that other dealer, and all kinds of hardware modules replaced, they could not fix my issues. After a call to Ford Corporate, I was told to bring it to another dealer. On 2/27/2024, while I was getting my other Ford vehicle serviced, I told my story to the Service Manager at Greenwich Ford, Josh Sauer. He told me to bring it in and they will take a look at it. After a 1/2 day in his shop, his team successfully fixed my issues and have returned my loyalty back to the Ford Brand. Josh and Team, THANK YOU! I appreciate everything that you have done for me. I will continue to have all my Ford service work done in your shop.

★★★★★
March 19, 2024

Recall; replaced curtain airbags. Service was done quickly and they provided a loaner vehicle while the repair was being done. Krystal was polite and helpful. Services Tyre rotations, Oil change, Service not listed

★★★★
March 19, 2023

Usually no problem. Today I had an appointment at 10am and was told about an hour in that there was a 20 minute delay. Two hours later I started asking what was taking so long two and a half hours and car was complete only to go a half a mile and hear an obvious noise coming from front wheel (they had bent the backing cover on the rotor! Had to go back in and after 3hours!!!!! It was done???!!! After leaving this review I was contacted by Carmody and offered a full refund! Although there we re unforeseen problems, they have good customer service! Thank you!

★★★★★
March 19, 2023

I purchased a car here. Sales support (Amy) was excellent. It was a small town experience in the best possible way. I would go to Greenwich Ford again, and I would not hesitate to recommend them.

March 19, 2023

Went for an appt for an oil change at the scheduled time and 1/2 later vehicle goes in, now I know if Im late for Drs or dentist im canceled or charged a fee! Was almost charged almost 2 bills for a diagnostic fee for something I knew was wrong, long story short didnt pay anything and will be going elsewhere for any maintenence

★★★★★
March 19, 2023

Jen and the service staff do a great job and as always friendly to do business with.

March 19, 2023

I only gave one star because none wasn t an option. I was in town for 4 days on Spring Break so I scheduled online for recalls to be done and another repair with Greenwich Ford. My car sat in the lot for two days after placing the work order. No repairs were done and I was without a vehicle the whole time. I then had to call on the third day to see what was going on because they never bothered to let me know they were backed up in their service department. I now have to continue driving a vehicle with a potential safety hazard (rear toe links). I can t figure out why they d have me leave the vehicle with them if they couldn t get to it. Greenwich ford does not deserve my business!

★★★★★
March 19, 2023

Great service

★★★★★
March 19, 2023

On time, greeted immediately. Service done quickly..

★★★★★
March 19, 2023

Jennifer at Greenwich Ford was very friendly, courteous and informative. The crew that took of me were very effective, efficient and quick.

★★★★★
March 19, 2023

I scheduled in advance and brought 4 cars here in two weeks. Three Subarus and a Honda! Thank you!

★★★★★
March 19, 2023

Always a pleasure to do business with Greenwich Ford. Jenn, and the entire service team, are the best...professional, knowledgeable, and eager to please!

★★★★★
Verified Reviewer
March 19, 2023

JEN SLOAN And the team do a great professional job .Great job team. . THANK. YOU Positive

★★★★★
March 19, 2023

They where great they took care of what he needed done thank u

★★★★★
March 19, 2023

Paige was super friendly and welcoming as I walked in for my appointment. She made sure I didn t need anything else during my service, answered my question to the best of her ability, told me how long my wait would be and where to sit (as they are currently remodeling and it looks great). Overall, wonderful service!

★★
March 19, 2023

Second time in a row I brought my vehicle in Tuesday evening for a Wednesday morning appointment and do not get it back until end of business on Friday. Never a problem under previous management. Services

★★★★★
March 19, 2023

Excellent garage and service

★★★★★
March 19, 2023

Expedient professional service.

★★★★★
March 19, 2023

Smooth , easy and very helpful. I have 3 recalls on my van . Their team set up appt . , picked up my work van , did the repairs and returned it at the end of the day. For a busy business owner myself , their service was amazing!

★★★★★
March 19, 2023

She was very helpful and I got my car back in a timely manner, I would recommend this dealership to anyone.

★★★★★
Verified Reviewer
March 19, 2023

Very nice people definitely recommend Greenwich Ford

★★★★★
March 19, 2023

Recall

★★
March 19, 2023

I was very disappointed. My son and I had to wait over 3 hours for an oil change, tire rotation, and vehicle inspection.

★★★★★
March 19, 2023

I purchased a new vehicle from Greenwich Ford and had an excellent experience with their salesman Joseph DeChiaro. Joseph was kind, patient, relatable and extremely thorough with the whole process. He didn t push me or make me feel uncomfortable like so many salesmen in the past have. He even went the extra mile for me when I needed it. I will definitely return to Joseph if I need to shop for another car. The manager, Daniel and their finance guy, Leroy were also fantastic. Overall very happy with my purchase and will tell my family and friends about this.

★★★★★
March 19, 2023

Everyone in service is so wonderful. They went above and beyond

★★★★
March 19, 2023

First oil change, first time here. Place is clean, service was quick. Will get future service here.

★★★★★
March 19, 2023

It was a pleasure working with Ethan and the whole team! They got me set up in an awesome Santa Fe. I stopped in on sunday, and by monday afternoon I was driving home in my new ride, looking forward to working with them again!

★★★★★
March 19, 2023

Service was timely and professional Services

★★★
March 19, 2023

The oil change took 1 hour which is the expected time. When I returned home after the oil change there was oil on my driveway and garage floor. The oil continued to drip from the cross member and frame for the rest of the week. I checked the oil and it was full. The oil was spilled on the crossmember and frame rail when changing the oil filter. The mechanic should take the time to wipe all the drain oil from the above mentioned parts and use some brake clean or solvent to completely remove oil.

★★★★★
March 19, 2023

My Explorer was having a hard time starting So I called Greenwich Ford around 8:00 am that morning. Jenn was able to get me in within 2.5 hrs and they replaced my battery with a fully charged, new battery. This type of service is why after 30 years with Carmody Ford, I still continue going there. I get the service and friendliness Ive come to expect.

★★
March 19, 2023

I just bought my Rogue in August and I brought it in for my free oil change and the day before my appointment my car didnt start. My friend jumped it and it was fine the rest of the day. Then on Saturday when I was leaving for my oil change appointment my car didnt start again. So my brother came down to jump it. When I arrived to Greenwich ford I told them about my battery and they did my oil and told me I had a week battery. I only owned the car for 3 months and were going to charge me over 400 dollars for a new battery. I asked if it was covered under any warranty they said the battery is not covered. So I asked why wasnt a new battery put into the car when I purchased it the service guy said I only work service I dont know. I was not happy about my first experience with the service of my car and hope if there is any further problems they will be handled better than that...

★★★★★
March 19, 2023

Battery not charging dead checked out battery and charging system found no issue and got me running again

March 19, 2023

I purchased a used F150 that was an employees personal vehicle, as part of the sale they supposedly completed an oil change prior to delivery of vehicle. After owning the vehicle for two weeks I went to check the oil level, only to discover that the dipstick is missing, and the dipstick tube is broken off. I wonder how the tech verified the oil level when there is no dipstick. Very disappointing as the sales portion of the deal went so seamless. Update .service manager not only called me a liar, but was also unwilling to work with me on fixing the problem. NEVER GO HERE FOR SERVICE!

★★★★
March 19, 2023

Jennifer the receptionist was pleasant and took great care of me. The service dept. was great too.

★★★★★
March 19, 2023

Service department was excellent they all go out of there way to help you

★★★★
March 19, 2023

Standard service and tire rotation. Overall, quick and easy experience. However, what used to be a fifty dollar service is now a seventy plus charge. Still, not to bad compared to other brands.

★★★★★
March 19, 2023

Jennifer and the team at Greenwich Ford are excellent.Experience was top notch. They cut out all the nonsense and the bull.. made purchasing my vehicle a breeze..

★★★★★
March 19, 2023

They did a Awesome Job, Thank you

★★★★★
March 19, 2023

Jen was great as always She has a exceptional grasp of customer service and makes the experience as it should be Thanks Jennifer Services Oil change

March 19, 2023

We dropped my wifes car off to get new tires at 9am, we were told it would be done in 1-2 hours. My wife called at noon, (3 hours later) and it still hadnt gone in, the lady she spoke to said it was next to go in and would be ready in 1-2 hours. We had errands to run and just went there with our 3 children at 4pm, (4 hours later), and it still wasnt done until 5pm! 2/10/23- brought my car for an oil change and for them to fix a recall. They also checked because my ball joint and control arm went in my vehicle. I have a warranty and they priced me almost $600, I searched online and the part is $200 less than they quoted me, AND my warranty is apparently good anywhere else but there. Only going to cost me $100 ay Warren Ford because it s under warranty, HOWEVER, we brought my car there today just for them to tell me that Greenwich Ford gave me the wrong part number, for the opposite side. This is my last straw. We will not be back, I ll drive the extra 45 minutes where I ll get good honest service.

★★★★★
March 19, 2023

I called service dept. to ask a question and possibly make an appointment. Got no response and left a voice message. They never called back. Update: They finally reached out the next day. They said they did not get the first voice message I left. Services

★★★★★
March 19, 2023

Jennifer is always a pleasure. Very professional.

★★★★★
March 19, 2023

Very happy and good service

★★★★★
March 19, 2022

Professional, prompt service

★★★★
March 19, 2022

Staff are friendly. Seems like a took a long time to get two tires mounted. Lots if grease prints inside and outside of car when returned.

March 19, 2022

Had oil changed and was told brakes were almost metal to metal they could do them right then I didnt have time then took to a different garage and was told brakes were fine

★★★★
March 19, 2022

They had a Honda Element and they fixed everything for me so I would have a realizable car and brought it to me when it was done an hour away from there shop super good definitely recommend them!!!

★★★★★
March 19, 2022

Every time a pleasure thank you

March 19, 2022

I will never buy a Ford again. My experience with their service department has been very poor. I went to them because my seats ripped and doors in inside came apart. In addition the paint around my wind shield came off. I had paid extra for protection. I was told nothing was covered. I larer found my papers with my warranty and it should be covered. I go back and they said they needed me to make an appointment. So I did. At first they said nothing was covered. Then they said it was, but I to had to put on claim. Now they claim is bring denied because I didnt put in the claim in time. This is a joke

March 19, 2022

Took our vehicle in for warranty work on our seats. We were told our extended warranty didn t cover the problem and it would be over 600 dollars to fix. After I picked up the vehicle I called the warranty company myself and it is in fact covered. Needless to say we will be taking it to another Ford dealer for any further work!

★★★★★
March 19, 2022

Very good service and sales at Greenwich Ford.

★★★★★
March 19, 2022

Great place to shop for a truck, car or suv. Knowledgeable staff and great sells team. Helped me pick out the perfect match for my budget!

★★★★★
March 19, 2022

I walked in wanting to purchase an f150 Ethan was very knowledgeable and helpful in getting me into the vehicle I desired all in 1 day I would definitely reccomend Greenwich Ford and their staff especially Ethan Services

★★★★★
March 19, 2022

Fantastic service department. Highly recommended.

★★★★★
Verified Reviewer
March 19, 2022

Always pleased with the courtesy and work done here on my 2017 Explorer. Only concern is long delay to get the oil change completed which got close to 2 hours wait time with having an appointment!

★★★★★
March 19, 2022

Harry was very helpful. All services performed as promised.

★★★★★
March 19, 2022

Service is great. Wouldn t take my vehicles any place else. Thank you for the good work you do.

★★★★★
March 19, 2022

Very professional, and fast service. Always the best at Greenwich Ford

★★★
March 19, 2022

Staff very friendly and professional. Renovations in progress. New ownership, and as a result it seems the price of oil change has doubled. Will probably seek more reasonable prices for this area in the future if this is going to be the case.

★★★★★
March 19, 2022

My service was very good! I ended up being able to go earlier than my appointment was scheduled and they had no problem moving me up. I got a full oil change and need my alignment adjusted. Every thing went quick and I was on my way! Good fast service and nice service staff. Thanks