The Service Department at Wally's Nissan of Latham in Latham
976 Loudon Rd, Latham, NY 12110, United States
About
With almost a century of combined experience, our service department has all the know-how and tech, to get you back on the road quickly and safely. We prefer a transparent approach so don't be surprised when you receive a video walk through of your vehicle. You can watch as one of our Nissan Certified Technicians evaluates your vehicle, and makes recommendations on what's not safe, and what can wait; so you can feel good about saying "yes" to that maintenance you need, every time. Drive right up to our automatic door and we will be happy to greet you and get you started. With express oil change and tire rotation services, and payment plans so you can "let tomorrow you deal with that," our goal is your complete satisfaction!
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I made an appointment for 4pm for just an oil change. When I arrived, I was informed that it will be about 1hr 15min. I asked if they can change the battery in my fob as well. 1.5 hrs later, my car was done. Dont book appointments every 15 minutes if you cant handle it. The next day, I realized they never changed my fob battery. Probably won't go back again.
I was greeted and was told that my inspection would take less than an hour. Within that hour, I had received a text with video of my inspection and "all green" rating. I paid the fee and left in a newly washed car.
It was a great experience despite the many hurdles we had to go through to get myself a car. Marc, Jeff and Mike are fantastic and have helped me through the process of getting my Nissan Kicks. I wanted a used rogue at first but was surprised by the Kicks. It is such a cute compact SUV. It serves its purpose and gets me what I need out of it. Thank you guys from the bottom of my heart for helping me get a car. Definitely will recommend this team of people to those who want a Nissan in the future.
Automatic overhead doors open as your vehicle pulls up. After you drive into the service bay, the doors automatically close. The service area is very clean and neat, appears to be well organized. My appointment was for 7am. When I arrived at 7am, they were ready and waiting for me. I stayed in the customer waiting area and relaxed in the comfortable chairs as they performed the transmission service on my Nissan Frontier pickup. They sent E-mail estimate to my smartphone for approval. No phonetag game, this is helpful when someone drops vehicle off in the morning and goes to work. They were done with the service in about an hour.
First time stopping in and it was great service. You drive in and they come out and get you checked in right away. I wasn't there very long, just to inspect a couple things for a recall. Told me about an hour and a half and it was only an hour. Plus they washed the car when they were done.
When I arrived, I was immediately met by very courteous staff. One gentleman took my X-terra into the garage and the other gentleman signed me in. They checked my vehicle per the Recall Notice that I received and determined that I did need the part. They scheduled my next appointment to have the part installed. I was in and out in no time at each appointment. I would highly recommend Wally's Nissan. You won't be sorry. Deb D
I’m extremely irritated with this facility. It is so hard to get assistance or get anyone on the phone. After days of trying I was able to get set up with an appointment for a simple car key replacement. I dropped my car off and picked it up the next day with no issues. About a week later my key started not working properly causing me to be locked out of my car not once but twice. I’ve called several times and left several Messages. No one has gotten back to me. I should not be going through this after spending $450+ on a freaking car key and fob
I've had a great experience at Wally's Nissan of Latham. I brought my car in for an inspection and wheel alignment. They estimated it would take an hour and a half, but they finished well before that. During the inspection, they noticed that my windshield wipers needed to be replaced. I agreed to have them replaced, and they completed the work in less than an hour. As a result, my car passed the inspection. Overall, I'm delighted with the service I received at Wally’s Nissan. The customer service was excellent!
work was done right an on time
A great experience. The service department was helpful and efficient while tending to my car s needs. I was provide timely as well as good customer service.
Very professional and was very satisfied with the service.
As always I received great service from Wallys Nissan of Latham.
Excellent service and customer service
Wallys was very easy to use. They were courteous, accommodating. Clear in their pricing and right on time.
I went in for my car recall.. No issues were found.
Wally s Nissan is by far the best car dealership I have ever dealt with . I love my Rogue . I just went for my 1st oil change . Process was professional and perfect ! Thank you !
I love Wallys Nissan service advisoe Phil is the best.
Always satisfied with the assistance. We trust Nissan because everything that they do is warrantied. And always professionalism and respect for the clients.
They accommodated my every request.
All went well.
Friendly and fast!
oil change and tire rotation good job
No longer with Nissan. Do not wish to give the review as it would not be worth it.
Polite, professional and surprised me by washing my car after they did y oil change.
Always friendly and accommodating. Quick service as well!
As always, on time complete services as requested
I had an inspection which took about forty five minutes. In and out.
Always courteous and quick
I should have listened to others about this dealership. If you go there and you get burned like me, you cannot say you have not been warned. I was going to buy a 50k truck from them, but not now. Their loss not mine.
Warranty item with sensors taken care of promptly . Very satisfied with service.
Fast & quality service at Wallys Repeat customer
All employees are very helpful
Very good communication and good service
Very pleased with the service
Another wonderful service experience! Ram, Eric and the service team consistently shine.
I went to Wally s to get an oil change and filters replaced, all went very smoothly. Phil greeted me and checked my car in. Everything went smoothly.
Excellent service that I couldn t have been happier with.
Oil change tire rotation. Smooth normal encounter.
The service department at Wallys had been great. Work Is done promptly and professionally.
I enjoyed my time at Wallys Nissan of Latham. I am so happy with the vehicle I purchased.
Very helpful and courteous !!
The staff is knowledgeable and was great the service was excellent the timing was perfect I would recommend you bring your car to them if you have any service problems.
Great service department. Phil and Eric have phenomenal customer service skills!
Outstanding Service Experience. Thank You!
excellent job with my vehicle
I was giving recommendations for work to be done an when I brought my vehicle back I had so many other problems just not sure why those things werent noticed at that time it just cast me 2300 00 if Im bring my car to you I feel some of these thing should have been noticed none of the things that recommended was the issue Im confused , today I need to be able to know that I can trusted the work being done an the people doing the work thank you
Great service
Recall check
Service advisor did an excellent job! Great service from the technician servicing my vehicle and performing tire recall.
Great service! Was fast and efficient. Everyone is so nice there as well!
Have a new to me previously owned Nissan and Wallys did a great job in taking care of a recall and some other issues. Awesome service, great people.
everything was completed as promised and service advisor went over everything with me, very pleased with wallys Services
I thought they were pretty expensive they charge $170 an hour for labor charged me 170 for a diagnostic as well my total parts was only 200 and paid 600 for labor
Service was fast and everyone was friendly
Went for an oil change & tire rotation & Phil in the service center is always so friendly as are they all. Great fast service!!
Oil change tire rotation
Very happy with the service department at Wallys.Ram was a pleasure to do business with.
The service rep was on the spot. When I pulled in he recognized me from previous visits. Which is a very good trait for a rep. He took care of my issue right away. Thank U
We were in line waiting for technician to come in to open on a Saturday. 2 Nissans for service. In. Out Professional. I Will take my vehicles NO WHERE ELSE. PERIOD. Highly recommended Services
Everything was handled quickly and professionally. Thank you!
Staff is always friendly and helpful. Love that my car is washed with every service. Appreciate receiving discounts on services whenever available.
Super friendly and efficient. Always a great experience 10/10
Thank you for the great expearance of help, support and understanding, Phil!
Always a pleasure dropping my car off. Nicest people and always gets the job done correctly each time I m there.
Excellent service , this place is my go to for everything they are very reliable !
Very efficient service department
Quick service fair pricing.
Always a pleasure!
From the time I walked in, from the time I left.. it was a pleasurable experience. The staff there are professional and courteous...
Made an appointment for windshield wiper replacement with a Wallys mail coupon and things went well and I was out within an hour. Good coffee from their coffee machine.nTom
The team at Wallys is the best. Great service, honest, professional, caring team. They make you feel welcome and always ready to help. Thank you Wallys
Even though my car is a Buick and not a Nissan, I bought it used here and continue to bring it back. They always take good care of the car. Very pleased with the service dept here.
Excellent customer service. I worked with Phil. He was very helpful. Definitely will bring our car back for all maintenance needs.
Quick and Easy for our first check up.
Had a bad wiper motor got me in same day and fixed within 1 day ( part had to be ordered) great service, friendly staff
Fast, efficient, quality service, thank you!
Service was prompt and professional!
I have nothing to say except I miss Fucillo
Always patient and courteous! Did there best to accommodate my crazy schedule
I took my frontier in for service for a transmission issue. I was out of state for a month so a relative took care of any updates on the truck. It was always a different story when we called about the parts that were ordered. One day they were there and then the next day they re being delivered? They had the truck for 6 weeks. I know they were a little short staffed but 6 weeks is a little ridiculous. They were ready to give my relative the keys back but I had a loaner so it had to be returned before the truck was released. When I showed up I was hoping I would be in and out but they told me the battery was bad and they had to jump it to get it off the lift. So at first they were going to give my relative the keys knowing the battery was bad? If my relative took it when they showed up, It wouldn t have started back up I won t be coming back here.
Overall good experience. Communication was great!
All went well.
Purchased car 3 months ago and had to bring it back on 3 different occasions. The problem was eventually rectified but frustrating The service team did everything they could to accommodate me though
It was a pleasure working with the team. They were very helpful throughout the whole process.
Excellent job and great people
Honest, quick and efficient
Thankful they got my truck in quickly, loan me a car to use and had the truck completed when they said it would be completed. A very bit thank you to the service team!
Great Customer Service. Fast and reliable service performed.
Had a great experience. Phil is the best always takes great care of me.
service was great as usual. I always enjoy going to wallys for service. They are very efficient and friendly.
They were quick, professional, and kept me informed of any issues.
Phillip was amazing, I had to have a lot of work done and he walked me through each step with care and kindness
Vehicle wouldnt start properly si I took it to walletys nissan in latham. It was a Saturday. On monday morning I received a phone and my vehicle was ready for pickup. As always, excellent customer service and communication.
Very friendly and approachable staff. Rami was very helpful.
Always a great experience at the Wally s Nissan dealership! Very courteous and professional staff. Would recommend with pleasure
GREAT FRIENDLY FAST SERVICE
Service was excellent and timely. Staff were polite and friendly.
They were thorough and timely. Service was exactly what I asked for and the rep was friendly and professional.
Excellent service
Very good sales team led by Nikki T. Looking forward to working with them again when our current lease is up next January . Service dept is always prompt & not pushy.
Good place, but the prices are a bit high. If you need quality service go here, but if you need it a little bit more affordably, go elsewhere.
They quick and efficient
Fast and efficient. Goes over everything you re car may need servicing on. Great respectful staff.
very professional, outstanding customer service, fast and reliable service. Will recommend for anybody.
Top notch service department.
Always great service. Short waits and good customer service.
Thank you for giving me the appointment to fix the AC in the same date that I called you. Thank you so much for your service.
Quick service, polite customer service!
They are friendly and they pick up the phone when you need to talk with service. I need to change the work to be done and they responded right away and helped me.
My experience at Wallys Nissan was excellent. The staff was friendly and helpful.
Always have had a good experience at this dealer, no excessive wait time like other places I have been. Very professional staff.
I recently acquired a 2024 Nissan Sentra SV with Premium and All-Weather Packages at an exceptionally fair out-the-door price from this dealer. Despite being out-of-state, I conducted the entire sale over the phone. Throughout the process, every staff member I interacted with displayed utmost professionalism and transparency. Before finalizing the sale with Wallys Nissan of Latham, I had engaged with four other dealerships. Highly recommend
Amazing experience. They took care of me right away. Environment was great. Staff was helpful. Overall a very good experience!
Service department took great care of my car. Addressed all my issues and questions in a timely manner. Serviced my car ahead of schedule. Would come back in the future!
The team at Wallys is always courteous and attentive to my automotive needs. They are professional through and through!
My service appointment went great, they changed the oil, (second of the free oil changes within a year of signing the lease, that I got at the signing of the lease agreement) They rotated the tires for what I consider to be an average going rate cost. They didnt find the annoying noise I asked about that is still in the vehicle, but I assume I would have had to test drive with a technician in the car to recreate the sound and point it out in order for them to know what I am talking about and that never actually happened.
Staff is nice & courteous. Problem is that management is making staff lie to push unnecessary service.
